Management Flashcards

1
Q

other terms for directing

A

actuating & leading

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2
Q

a SUMMARY of how a business owner, manager, or entrepreneur intends to organize the BUSINESS endeavor and implement activities necessary for the venture to succeed

A

business plan

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3
Q

latin for “let buyer beware

A

Caveat emptor
“mE buy”

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4
Q

latin for “let seller beware”

A

Caveat venditor
“Vendor”

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5
Q

another term for evaluating

A

controlling

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6
Q

a sudden misfortune, resulting in the loss of life and property

A

disaster

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7
Q

an unforeseen combination of circumstances that result in a need for immediate action

A

emergency

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8
Q

study of workplace design

A

ergonomics

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9
Q

monitoring and maintaining everything in a F.H.

A

facilities management

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10
Q

utilization and monitoring of assets, revenue, expenditures and capital

A

financial management

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11
Q

broad statements about what an organization wants to achieve ; no reference to a time period

A

goals

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12
Q

the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees; developing activites and organizational climate conducive to max efficiency and worker satisfaction

A

human resource management

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13
Q

process of INSPIRING others to work hard to accomplish important tasks

A

leadership

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14
Q

process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/ services

A

marketing management

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15
Q

process of energizing, channeling and sustaining peoples behavior

A

motivating

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16
Q

administration and supervision of OFFICE duties, functions and equipment

A

office management

17
Q

process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement PLANS

A

planning

18
Q

specific procedures to be followed to ensure all essential details are addressed

A

standards of care

19
Q

efforts of all members of an organization, directed to ensure that quality in the production of goods and services is achieved

A

total quality management (TQM)

20
Q

The process of forming a pool of qualified applicants for tasks that need to be filled:

A

Recruitment

21
Q

To cancel or annul a contract is to

A

Rescind

22
Q

In recognizing ethical standards in his/her professional responsibility to the press, the funeral director:

A

must exercise discretion in releasing confidential information

23
Q

The substitution of a new party in a contract for the original party who is to perform the contract is called?

A

novation

24
Q

A proportional reduction of a legacy when the funds or assets out of which such legacy are payable are not sufficient to pay it in full is

A

abatement