Management Flashcards
other terms for directing
actuating & leading
a SUMMARY of how a business owner, manager, or entrepreneur intends to organize the BUSINESS endeavor and implement activities necessary for the venture to succeed
business plan
latin for “let buyer beware
Caveat emptor
“mE buy”
latin for “let seller beware”
Caveat venditor
“Vendor”
another term for evaluating
controlling
a sudden misfortune, resulting in the loss of life and property
disaster
an unforeseen combination of circumstances that result in a need for immediate action
emergency
study of workplace design
ergonomics
monitoring and maintaining everything in a F.H.
facilities management
utilization and monitoring of assets, revenue, expenditures and capital
financial management
broad statements about what an organization wants to achieve ; no reference to a time period
goals
the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees; developing activites and organizational climate conducive to max efficiency and worker satisfaction
human resource management
process of INSPIRING others to work hard to accomplish important tasks
leadership
process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/ services
marketing management
process of energizing, channeling and sustaining peoples behavior
motivating
administration and supervision of OFFICE duties, functions and equipment
office management
process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement PLANS
planning
specific procedures to be followed to ensure all essential details are addressed
standards of care
efforts of all members of an organization, directed to ensure that quality in the production of goods and services is achieved
total quality management (TQM)
The process of forming a pool of qualified applicants for tasks that need to be filled:
Recruitment
To cancel or annul a contract is to
Rescind
In recognizing ethical standards in his/her professional responsibility to the press, the funeral director:
must exercise discretion in releasing confidential information
The substitution of a new party in a contract for the original party who is to perform the contract is called?
novation
A proportional reduction of a legacy when the funds or assets out of which such legacy are payable are not sufficient to pay it in full is
abatement
