Management

Question 1

What’s a manager

Answer 1

They control and direct the work force

Question 2

Whats a leader

Answer 2

Provide motivation and inspire the workforce

Question 3

McGregors x and y theory

What does a theory x manager believe

Answer 3

Employees are motivated by money
Employees do not want to be involved in decision making
Employees must be supervised at all times or performance will drop

Question 4

McGregors theory x and y managers

What does theory y managers believe

Answer 4

Employees can’t be motivated by money alone
Employees are more efficient when left to their own devises
Typical employee doesn’t have a built-in dislike towards work

Question 5

Consequences of theory x managers (McGregors theory)

Answer 5

Senior management is relied on for decision making
Responsibility’s must be make clear

Question 6

Consequences of theory y managers (McGregors theory)

Answer 6

Requires training
Promotion available
Formal communication channels

Question 7

Whats chain of command

Answer 7

Pathways of communication, orders passed down

Question 8

Whats a level of responsibility

Answer 8

Responsibility determined on control that has been delegated from above

Question 9

Whats the span of control

Answer 9

The number of subordinates answerable directly from the manager

Question 10

What are the the 3 management structures

Answer 10

Independent
Entrepreneurial
Matrix

Question 11

Whats the independent structure

Answer 11

There isn’t a set structure and members often work as a team

Question 12

Whats the entrepreneurial structure

Answer 12

Key workers at the core of the business makes most decisions (more common in smaller or newer businesses)

Question 13

Whats the matrix structure

Answer 13

Cross functional teams are created to run a project. The managers use peoples strengths and skills to their advantage

Question 14

Whats an organisation

Answer 14

The way a business is structured and arranged to carry out particular jobs and activities

Question 15

Whats some factors of a tall organisation

Answer 15

Long span of control (information can get mixed up)
Many levels (chances of promotion)

Question 16

Some factors of a flat organisation

Answer 16

Short chain of command (easy to pass along instructions)
Not many layers of hierarchy (not much possibility for promotion)

Question 17

What does centralised mean

Answer 17

Decisions are made by senior management
-quick decision making
-lots of control
-demotivate staff

Question 18

What des decentralised mean

Answer 18

Authority is passes down and lower levels can make decisions
-motivate staff as the feel involved
-loss of control by head office
-longer decision making

Question 19

MBO process

Answer 19

1)review objectives for the whole business
2)objectives set for management
3)objectives set for individual employees
4)monitor process
5)evaluate performance

Question 20

Advantages and disadvantages of MBO

Answer 20

Improved control
Motivation

Time consuming, setting objectives

Question 21

What are the 3 roles of a management

Answer 21

1 information roles- allowing information to flow throughout the business
2 discussion-making roles- formal authorities to make decisions
3 interpersonal roles- hiring, firing, training

Question 22

What are the 4 types of leadership

Answer 22

Autocratic
Bureaucratic
Democratic
Laizzez-faire

Question 23

Whats autocratic leadership

Answer 23

The manager sets objectives and allocates tasks, insists on obedience
-the group is often dependant on the leader
-high levels of supervision
-poor levels of motivation

Question 24

What is democratic leadership

Answer 24

Encourages the participation of employees in the decision process
-decisions made by the agreement of the majority
-persuasive decisions

Question 25

What is bureaucratic leadership

Answer 25

Tight guidelines on decision making
-every decision needs to be backed up with some sort of evidence or paperwork
-restrictions involved in decision making