Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BTF > Management > Flashcards

Management Flashcards

1
Q

Reward power

A

Someone’s ability to reward another person

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Coercive power

A

Someone’s ability to punish another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Referent power

A

One’s desire to identify with/imitate another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Expert power

A

based on the belief that someone has some expertise or special knowledge that others do not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

legitimate power

A

power derived from being in a position of authority within the organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

negative power

A

the ability to disrupt operations e.g. by industrial action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is authority?

A

The right to exercise power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Flexibility/outlook of human relations culture

A

Flexible, inward-looking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Flexibility/outlook of open systems culture

A

Flexible, outward-looking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Flexibility/outlook of rational goal culture

A

Controlled, outward-looking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Flexibility/outlook of internal process culture

A

Controlled, inward-looking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are consumer markets?

A

Products/services bought for the use of individuals and their families

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are industrial markets?

A

Products/services bought for the use of companies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What does the 4Ps or 7Ps model outline?

A

The marketing mix

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the 7Ps?

A

Product, Promotion, Place, Price

People, Processes, Physical evidence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the four Cs for price?

A

Cost, Customers, Competitors, Corporate objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What should the three characteristics of market segmentation be?

A

Substantial
Accessible
Measurable

18
Q

What are the four Vs of operations?

A

Volume, Variety, Variation in demand, Visibility

19
Q

What is pure research?

A

Research intended to gain new scientific or technical understanding with no commercial viewpoint in mind

20
Q

What is applied research?

A

Research aimed at achieving an obvious commercial viewpoint

21
Q

What is development?

A

Takes existing scientific or technical knowledge and uses it to produce new products intended for commercial production

22
Q

What is procurement?

A

The acquisition of goods and/or services

23
Q

What are the five rights of procurement?

A

Right: Quality, Quantity, Price, Place, Time

24
Q

What are the four Cs of effectiveness of HRM?

A

Commitment, Competence, Congruence, Cost-effectiveness

25
Q

What is forming?

A

Initially a collection of individuals

26
Q

What is storming?

A

Members compete for group roles

27
Q

What is norming?

A

Group norms emerge

28
Q

What is performing?

A

Operating to full potential

29
Q

Who coordinates the group?

A

Leader

30
Q

Who promotes activity in the group?

A

The shaper

31
Q

Who is thoughtful and thought provoking in the group?

A

The plant

32
Q

Who criticises ideas in the group?

A

The monitor-evaluator

33
Q

Who adds to others’ ideas in the group?

A

The resource-investigator

34
Q

Who administrates and schedules in the group?

A

The company worker

35
Q

Who diffuses potential conflicts within the group?

A

The team worker

36
Q

Who is the progress chaser in the group?

A

The finisher

37
Q

What is a line manager?

A

Direct authority over subordinates

38
Q

What is a staff manager?

A

Authority in advisory capacity

39
Q

What is a functional manager?

A

Line/staff hybrid - authority over activities in another department

40
Q

What is a project manager?

A

Temporary team manager

41
Q

What are SMART objectives?

A 
Specific
Measurable
Achievable
Relevant
Time-constrained

BTF (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions