Management 1 Final

Question 1

Marc has been told to create a way for his company to achieve maximum exposure to its customers at the lowest possible cost. Marc worked on the project for a while, doing research and looking at what other companies had done. Then he put the project on the back of his desk for a couple of days while dealt with some routine paperwork. Which period of the creative process is Marc experiencing?
Select one:
a. Preparation
b. Delineation
c. Insight
d. Incubation
e. Verification

Answer 1

D

Question 2

Jennifer has to decide which of two job offers she is going to choose. She begins her process by listing the key criteria she is looking for in a job including salary level, location, promotional opportunities, and so on. She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established. Jennifer is using which of decision-making model to choose her job?
Select one:
a. the rational decision-making model
b. the creative decision-making model
c. the intuitive decision-making model
d. the programmed decision-making model

Answer 2

A

Question 3

When you satisfice, that means you:
Select one:
a. accept new ideas that are original, fluent and flexible.
b. set parameters against which all of the potential options can be evaluated.
c. accept the first alternative that meets your general criteria.
d. are influenced by the way in which problems are framed.

Answer 3

C

Question 4

Anita finishes her college semester on April 15. She will be home from April 15 until May 20 when she is scheduled to have her wisdom teeth removed. She will be going on a family vacation during the third week in July and will be returning to school on August 10 for majorette camp. Anita is looking for a job for the summer. She figures she will take the first job that pays minimum wage and will allow her flexibility for her dental appointment and vacation. Anita is making a decision using the
Select one:
a. rational decision-making model.
b. bounded rationality decision-making model.
c. intuitive decision-making model.
d. creative decision-making model.

Answer 4

B

Question 5

The advantages of group decision making over individual decision making include all of the following except
Select one:
a. the decision is more creative.
b. the decision-making process is more enjoyable.
c. the decision-making process is more efficient.
d. the implementation of the decision is easier.

Answer 5

C

Question 6

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap?
Select one:
a. anchoring
b. escalation of commitment
c. framing bias
d. overconfidence bias

Answer 6

B

Question 7

When the goal of the decision making exercise is to make a satisfactory decision because you are limited in some way such as time, you should utilize
Select one:
a. the rational decision-making model.
b. the intuitive decision-making model.
c. the bounded rationality decision-making model.
d. the creative decision-making model.

Answer 7

B

Question 8

If you do not have relevant expertise or time to immerse yourself in the issues to make a decision, you should not use which decision making model?
Select one:
a. bounded rationality decision-making
b. rational decision-making model
c. creative decision-making
d. intuitive decision-making

Answer 8

D

Question 9

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is
Select one:
a. satisficing.
b. analysis paralysis.
c. wildstorming.
d. anchoring.

Answer 9

B

Question 10

Escalation of commitment occurs because
Select one:
a. decision makers do not want to admit they were wrong.
b. strict “turn back” points have been established.
c. persistence pays off.
d. decision makers lack personal pride.

Answer 10

A

Question 11

Which decision-making model would you use when your goals are unclear, there is time pressure, and you have experience with the problem?
Select one:
a. the rational decision making model
b. bounded rational model
c. intuitive decision making model
d. creative decision making model

Answer 11

C

Question 12

If the goal of your decision making is to make the optimum decision or make the best choice, you should utilize
Select one:
a. the bounded rationality model of decision making.
b. the intuitive decision-making model.
c. the creative decision-making model.
d. the rational decision making model.

Answer 12

D

Question 13

When the goal of the decision making exercise is to make a satisfactory decision because you are limited in some way such as time, you should utilize
Select one:
a. the rational decision-making model.
b. the intuitive decision-making model.
c. the bounded rationality decision-making model.
d. the creative decision-making model.

Answer 13

B

Question 14

The bounded rationality model should be used to make decisions when
Select one:
a. the minimum criteria are clear.
b. the decision is important.
c. there is time pressure.
d. new solutions need to be generated.

Answer 14

A

Question 15

Experts make decisions in the intuitive decision-making models based on all the following but
Select one:
a. climate.
b. training.
c. experience.
d. knowledge.

Answer 15

A

Question 16

Which of the following statements regarding the rational decision-making model is incorrect?
Select one:
a. The decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him “feel” the best.
b. The decision maker should make certain to clearly identify the problem before undertaking any other step.
c. Successful managers tend to be clear on what they want at the outset of the decision making process.
d. One research study indicated that no alternative generation occurred in 85% of the decisions examined.

Answer 16

A

Question 17

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?
Select one:
a. bounded rationality model of decision making
b. creative decision-making model
c. intuitive decision-making model
d. rational decision-making model

Answer 17

C

Question 18

Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?
Select one:
a. directive leadership
b. transformational leadership
c. transactional leadership
d. laissez-faire leadership

Answer 18

C

Question 19

Which of the following statements regarding traits and leadership is incorrect?
Select one:
a. All traits are equally effective in predicting leadership potential across organizations.
b. In large, bureaucratic organizations, leader traits have less impact on behavior than in a small, entrepreneurial organization.
c. Some traits have a stronger impact on leader emergence than on leader effectiveness.
d. Recognition of leader traits can help select appropriate managers for organizations.

Answer 19

A

Question 20

According to the leadership decision tree, a leader who makes a decision alone using available information has a(n)
Select one:
a. autocratic decision-making style.
b. consultative decision-making style.
c. group decision-making style.
d. laissez-faire decision-making style.

Answer 20

A

Question 21

Which of the following is not a key characteristic of authentic leaders?
Select one:
a. They are not afraid to act they way they are.
b. They understand where they are coming from.
c. They have no set priorities.
d. They have high levels of personal integrity.

Answer 21

C

Question 22

The Big 5 personality trait \_\_\_\_\_\_\_\_\_\_\_ has the strongest relationship to both leader emergence and leader effectiveness.
Select one:
a. conscientiousness
b. agreeableness
c. extraversion
d. openness

Answer 22

C

Question 23

Research findings of leader behaviors suggest
Select one:
a. when leaders are task oriented, employees are more satisfied.
b. task oriented behaviors tend to be more effective in large companies.
c. extremely high levels of leader task-oriented behaviors may lead to burnout in employees.
d. employees who work under people oriented leaders are more productive.

Answer 23

C

Question 24

Bob meets with his subordinates on a regular basis to share concerns and information with the group. He takes their feedback but makes decisions on his own. According to the leadership decision tree, Bob has a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_ decision-making style.
Select one:
a. laissez-faire
b. consultative
c. group
d. autocratic

Answer 24

B

Question 25

Nick's roommate is attending a networking event for his business fraternity this weekend. He says, "Nick, you are so good at going up to someone and starting a conversation. You always seem to know what to do and what to say. You never seem awkward and you can talk to anyone about anything. I want to handle this networking event well—give me some tips." Nick seems to be very
Select one:
a. agreeable.
b. conscientious.
c. narcissistic.
d. extraverted.

Answer 25

D

Question 26

Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) \_\_\_\_\_\_\_\_\_ style of decision making in the marketing department.
Select one:
a. authoritarian
b. democratic
c. laissez-faire
d. supportive

Answer 26

B

Question 27

All of the following are factors contributing to building high-quality leader-member exchange except
Select one:
a. leader fairness.
b. leader delegation.
c. employee job satisfaction.
d. personality similarity.

Answer 27

C

Question 28

Which of the following is an incorrect statement about leader-member exchange (LMX) theory?
Select one:
a. High-quality LMX relationships involve an active dislike between the leader and member.
b. In high-quality LMX relationships, the leader has a trust-based relationship with the member.
c. In high-quality LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding.
d. In low-quality LMX relationships, the leader does his job and the member does his.

Answer 28

A

Question 29

Which of the following statements regarding House’s path-goal theory of leadership is incorrect?
Select one:
a. The role of the leader in the path-goal theory is to remove roadblocks and create a motivational environment for workers.
b. Each leadership style identified in the path-goal theory is effective depending on the employee characteristics and those of the work environment.
c. House’s path-goal theory of motivation is based upon the equity theory of motivation.
d. Leaders can create high performing employees by making sure employee effort leads to performance and that performance is rewarded with desired rewards.

Answer 29

C

Question 30

Servant leaders

a. put themselves first.
b. make their overriding goal getting their employees to contribute to the community.
c. make their primary mission high-level personal achievement.
d. feel an obligation to their employees, customers and the larger community.

Answer 30

D

Question 31

Which of the statements regarding research on House’s path-goal theory is correct?
Select one:
a. House’s theory suggests that the leader’s style is fixed and the environment changes.
b. The theory has been fully tested and verified.
c. The theory’s greatest contribution is the importance of the leader’s ability to change styles depending on the circumstances.
d. House’s theory is based upon goal-setting theory.

Answer 31

C

Question 32

All of the following are consequences of a high-quality leader-member exchange relationship except
Select one:
a. job satisfaction.
b. lower turnover.
c. organizational commitment.
d. effort in building good relationships.

Answer 32

D

Question 33

In which scenario would directive leadership be most effective?
Select one:
a. when employees have low role ambiguity
b. when employees have high abilities
c. when employees have an internal locus of control
d. when employees have an external locus of control

Answer 33

D

Question 34

personal lives. She always congratulates them when they share successes and has a kind word and "a shoulder to cry on" if necessary when things are not going well. Nina has a \_\_\_\_\_\_\_\_\_\_\_\_\_ leadership style.
Select one:
a. directive
b. supportive 
c. participative
d. achievement-oriented

Answer 34

B

Question 35

Most research on leadership has been conducted on which of the following contingency theories of leadership?
Select one:
a. Fieldler's contingency theory
b. House's path-goal theory
c. transformational leadership theory 
d. authentic leadership theory

Answer 35

C

Question 36

Bob meets with his subordinates on a regular basis to share concerns and information with the group. He takes their feedback but makes decisions on his own. According to the leadership decision tree, Bob has a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_ decision-making style.
Select one:
a. laissez-faire
b. consultative 
c. group
d. autocratic

Answer 36

B

Question 37

If jobs are boring and repetitive or tasks are stressful, the \_\_\_\_\_\_\_\_ style of leadership is most effective.
Select one:
a. supportive 
b. achievement oriented
c. directive
d. participative

Answer 37

A

Question 38

Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has
Select one:
a. high mental intelligence.
b. high emotional intelligence. 
c. low mental intelligence.
d. low emotional intelligence.

Answer 38

B

Question 39

Which of the following statements regarding leader-member exchange relationships is incorrect?
Select one:
a. A problem with a low-quality exchange relationship is that employees may not have access to a positive work environment.
b. All employees would like to have a positive relationship with their leader.
c. If a leader is unethical, employees may not want to have a relationship so as not to suffer from guilt by association.
d. When high LMX employees succeed, leaders credit the efforts they put forward and their high level abilities.

Answer 39

D

Question 40

Leaders who hold a position of authority and utilize the power that comes from their position as well as personal power to influence others are called
Select one:
a. informal leaders.
b. transformational leaders. 
c. formal leaders.
d. charismatic leaders.

Answer 40

C

Question 41

People-oriented behaviors include
Select one:
a. providing employees instructions.
b. treating employees with respect. 
c. structuring employee roles.
d. planning for increased employee performance.

Answer 41

B

Question 42

Indra Nooyi has proven to be an effective leader for PepsiCo since she took over the firm in 2006. She exhibits all of the following leadership qualities except
Select one:
a. vision.
b. charisma.
c. proven track record in the industry.
d. laid-back performance standards and style.

Answer 42

D

Question 43

Martin sent an anonymous memo to various members of his company charging his manager with cheating the employees out of pay bonuses. Martin's manager seems to lack
Select one:
a. integrity. 
b. agreeableness.
c. extraversion.
d. neuroticism

Answer 43

A

Question 44

Research on transformational and transactional leadership shows all of the following except
Select one:
a. transformational leaders increase the performance of their followers.
b. transactional leaders have positive influences over employee attitudes.
c. transformational leaders create higher levels of commitment to organizational change efforts.
d. transactional leaders increase the intrinsic motivation of their followers.

Answer 44

D

Question 45

Downward influence is best achieved through
Select one:
a. citing the firm's goals.
b. forming alliances.
c. an inspiring vision.
d. forming support networks.

Answer 45

C

Question 46

A professor determines what students will study, what assignments they will complete, and what standards they must reach in order to pass due to \_\_\_\_\_\_\_\_\_ power.
Select one:
a. coercive
b. referent
c. reward
d. legitimate

Answer 46

D

Question 47

Dana's boss uses verbal reprimands and public criticism to force compliance from Dana and her coworkers. This is a form of \_\_\_ power. 
Select one:
a. expert
b. information
c. legitimate
d. reward
e. coercive

Answer 47

E

Question 48

Jack has an electrical engineering degree and has worked with automated control systems for over 10 years. His coworkers who design heating and cooling systems are typically influenced by any design suggestions that he makes. Jack has \_\_\_\_ power. 
Select one:
a. connection
b. information
c. legitimate
d. technological
e. expert

Answer 48

E

Question 49

The school district negotiator notes during contract negotiations with the teachers' union that the district cannot afford a 3% wage increase. The district negotiator presents the current expenditure budget, the projected tax revenue and state contributions, and the currently increasing unemployment rate in the community's tax base as evidence of the lack of extra money for the increases. The district negotiator is attempting to convince the teachers' negotiator to pull back his demands using
Select one:
a. inspirational appeals.
b. pressure.
c. rational persuasion.
d. personal appeals.

Answer 49

c

Question 50

Managers at a pharmaceutical research and development firm have checkbooks that they carry around with them as they monitor their subordinates. If a manager notes outstanding behavior by a subordinate, they can write the high-level performer a check on the spot. This is an example of the manager's \_\_\_\_\_\_\_\_\_\_\_ power.
Select one:
a. referent
b. reward
c. expert power
d. information

Answer 50

B

Question 51

Giving students a free mug, t-shirt, or blanket just for getting their names on a mailing list at an organization is an example of the \_\_\_\_\_\_\_\_\_\_\_\_ influence tactic. Research suggests individuals try to repay what has been given them.
Select one:
a. ingratiation
b. exchange
c. pressure
d. personal appeal

Answer 51

B

Question 52

Which of the following statements regarding the Milgram experiment on conformity to authority is incorrect?
Select one:
a. Participants believed they were engaged in an experiment on learning.
b. Over half of the participants refused to shock the learner at very high voltage levels regardless of the encouragement to do so provided by the experimenter.
c. Learners were confederates who pretended to be hurt by the shock but were really not hurt at all.
d. The researcher/experimenter’s role was very important in obtaining group compliance with the experiment procedures/guidelines.

Answer 52

B

Question 53

Gina dresses like her supervisor, uses the same expressions, and has also taken up golf, her boss's favorite sport. Gina's supervisor has \_\_\_\_\_ power. 
Select one:
a. Expert
b. Reward
c. Information
d. Legitimate
e. Referent

Answer 53

E

Question 54

The college organization president spoke to her members noting that the organization needed monetary donations to reach their goals. She cited numerous reasons why the money was needed and encouraged all members to call alumni members of the group for such donations. She suggested that the group members remind the alumni of the organization's importance and their ties to that group. John dislikes asking anyone for money and decided not to make the calls. John is responding to the president's influence tactics with
Select one:
a. resistance.
b. conformity.
c. compliance.
d. commitment.

Answer 54

A

Question 55

Your posture, hand gestures, and eye contact are all examples of what aspect of impression management?
Select one:
a. behavior
b. verbal
c. nonverbal
d. personality

Answer 55

C

Question 56

The Teach for America representative faced the group of college students and asked, "Do you want to make a difference in this world? Do you want to give back for all the good things you have had happen to you over your lifetime? Do you want to help a child have a chance, a chance like yours? Then, won't you consider giving just nine months of your life to make a difference? Consider joining me and thousands of your peers in leading this country in a new direction by taking part in Teach for America." The representative is using the \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ influence tactic.
Select one:
a. rational persuasion
b. personal appeal
c. inspirational appeal
d. pressure

Answer 56

C

Question 57

The influence tactic that works most effectively in organizations that value democratic decision making is
Select one:
a. pressure.
b. coalition.
c. consultation.
d. ingratiation.

Answer 57

C

Question 58

Whitt Company made a substantial monetary offer to Bob to leave his design job at Lincoln Industries and come to work at Whitt. The Whitt CEO, on hearing some complaints from members of the Whitt Board of Directors about the size of Bob's pay package, responded, "Bob is one of the few people in the industry who really understands what the customer wants and can design it into the product." Bob has \_\_\_\_\_\_\_\_\_\_\_\_ power.
Select one:
a. expert
b. legitimate
c. referent
d. legitimate

Answer 58

A

Question 59

When an employee does what she is asked to do because she wants to earn a bonus, her behavior is influenced primarily by the leader's use of \_\_\_\_\_ power. 
Select one:
a. coercive
b. connection
c. expert
d. referent
e. reward

Answer 59

E

Question 60

Mike was playing video games. His mother came downstairs and said, "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with
Select one:
a. compliance. 
b. resistance.
c. commitment.
d. exchange.

Answer 60

A

Question 61

Which of the following statements regarding the Zimbardo study is incorrect?
Select one:
a. The experimental guards received no training but were told to keep order.
b. The guards became abusive and aggressive, but the prisoners exhibited little reaction.
c. Hypothesized roles emerged quickly in the experiment.
d. The Zimbardo study was ended early due to the participant’s deep entrenchment of the roles.

Answer 61

B

Question 62

By virtue of his title, Richard Pfieffer, President and CEO of Compaq Computers has \_\_\_\_\_\_ power. 
Select one:
a. reward
b. coercive
c. legitimate 
d. expert
e. referent

Answer 62

C

Question 63

When negotiating a deal on the purchase of a new automobile, Bradley had manufacturing cost data from his neighbor who worked for the car manufacturer. Bradley got himself a good deal on his purchase due to his \_\_\_\_\_\_\_\_\_\_\_ power in the negotiation.
Select one:
a. referent
b. legitimate
c. information 
d. coercive

Answer 63

C

Question 64

Getting a person to enter an employee assistance program for a substance abuse problem as a condition of keeping their job is an example of using the \_\_\_\_\_\_\_\_\_\_\_\_ influence tactic.
Select one:
a. legitimating
b. pressure 
c. personal appeal
d. consultation

Answer 64

B

Question 65

Organizational culture consists of three levels:
Select one:
a. assumptions, orientations, and beliefs.
b. beliefs, values, and artifacts.
c. artifacts, assumptions, and beliefs.
d. assumptions, artifacts and values.

Answer 65

D

Question 66

A system of shared assumptions, values, and beliefs that shows employees what is appropriate and inappropriate behavior is
Select one:
a. culture.
b. mission.
c. goals.
d. strategy.

Answer 66

A

Question 67

Firms that are flexible, adaptable and experiment with new ideas are \_\_\_\_\_\_\_\_\_ firms.
Select one:
a. aggressive
b. innovative
c. stable
d. outcome-oriented

Answer 67

B

Question 68

Values statements are all of these EXCEPT
Select one:
a. they are often added to the mission statement.
b. they reaffirm the organization’s values.
c. they answer the question of where is this organization going.
d. they state what an organization values.

Answer 68

C

Question 69

Formalization
Select one:
a. can lead to greater innovativeness.
b. enhances employee motivation.
c. provides for quicker decision making.
d. makes employee behavior predictable.

Answer 69

D

Question 70

Companies that are collaborative and emphasize cooperation among employees have a(n) \_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ culture.
Select one:
a. people-oriented
b. outcome-oriented
c. detail-oriented
d. team-oriented

Answer 70

D

Question 71

Together mission and vision play which three critical roles?
Select one:
a. strategy development, metrics on innovation, and communication of the organization’s purpose
b. communicating the purpose of the organization to stakeholders, informing strategy development, and developing the measurable goals and objectives to gauge success of the organization’s strategy
c. communicating the organization’s reason for being, how it aims to serve its key stakeholders, and what is its future-oriented declaration of its purpose and aspirations
d. showing the beliefs of the organization, communicating how it aims to serve its key stakeholders, and laying out the organization’s purpose for being

Answer 71

B
Hint:
There’s 2 communicating
(Communicating the purpose)

Question 72

Cultural assumptions
Select one:
a. lie below the awareness level and reflect beliefs about human nature and reality.
b. are shared principles, standards and goals.
c. are a set of values unique to a limited cross-section of the organization.
d. are the visible and tangible elements of culture.

Answer 72

A

Question 73

ABC Corporation has its sights clearly set on XYZ Company. The firm's employees often talk about "cutting XYZ off at the knees." Recently a lawsuit was filed against ABC by XYZ because ABC "raided" the middle-level management level of XYZ and hired away 5 of its 7 managers. ABC has a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ culture.
Select one:
a. service
b. outcome
c. stable
d. aggressive

Answer 73

D

Question 74

Those stakeholders most often emphasized in mission statements are
Select one:
a. customers and employees.
b. government and communities.
c. employees and society.
d. investors and the government.

Answer 74

A

Question 75

3M Corporation provides its employees time each week to generate ideas for new products. This "innovation time" is responsible for the development of such products as Post-it notes. 3M has a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_ culture.
Select one:
a. innovative 
b. people-centered
c. detail oriented
d. aggressive

Answer 75

A

Question 76

The corner office, mahogany desks and credenzas, gold name plates on office doors and reserved parking places are examples of
Select one:
a. cultural beliefs.
b. cultural assumptions.
c. cultural artifacts. 
d. cultural values.

Answer 76

C

Question 77

People-oriented cultures
Select one:
a. value fairness, supportiveness and respecting individual rights.
b. value competitiveness and outperforming competitors.
c. are flexible, adaptable, and experiment with new ideas.
d. emphasize precision and paying attention to details.

Answer 77

A

Question 78

The school district has established achievement-oriented goals. Teachers are told that their instruction must thoroughly prepare students for high scores on the state achievement tests. Each nine-week grading period, teachers meet to discuss overall progress toward the goals set for increasing state achievement test scores. Recently the superintendent of the school district proposed establishing a bonus fund to reward teachers whose students' scores increased the most from year to year on those tests. This school has what kind of culture?
Select one:
a. people-oriented
b. detail-oriented
c. aggressive
d. outcome-oriented

Answer 78

D

Question 79

Firms with clearly communicated, widely understood, and collectively shared mission and vision have been shown to
Select one:
a. create and advance technology.
b. embrace diversity.
c. perform better than those without them.
d. employ a smarter workforce.

Answer 79

C

Question 80

The firm pays above average wages to its employees. Each employee is given at least two weeks of vacation and any time family matters arise and time is needed, flexible arrangements are made to facilitate the employee. Each Thanksgiving, a turkey is provided to each employee, $15 gift certificates are given for the Christmas holiday, and during the summer, the firm pays for each employee and one other individual to attend an expense-paid day at the local amusement park. This firm seems to be a(n) \_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_ company.
Select one:
a. outcome-oriented
b. service-oriented
c. people-oriented
d. team-oriented

Answer 80

C

Question 81

The visible and tangible elements of culture are
Select one:
a. assumptions.
b. values. 
c. artifacts.
d. beliefs.

Answer 81

C

Question 82

A colleague has just been caught stealing a large sum of money from work. Which of the following would make you think that she may have made ethical mistake:
Select one:
a. She was going to use the money at the casino because she is addicted to gambling.
b. She said that the current recession was to blame for why she needed the money.
c. None of the answers listed.
d. She did not feel bad about stealing the money.
e. She was willing to pay back the money.

Answer 82

B

Question 83

Which of these is considered a secondary stakeholder group?
Select one:
 a. Employees
 b. Customers
 c. Local community groups
 d. Suppliers

Answer 83

C

Question 84

A judge throws out a criminal case because the police officers did not follow proper protocol when they collected the evidence. On her deathbed, she realized that she worked too much and regretted not spending more time with her family. These are examples of which of the five ethical frameworks:
Select one:
a. Enlightened self-interest and Utilitarian ethics
b. Utilitarian ethics and Constrained egoism
c. Enlightened self-interest and Categorical imperative
d. Constrained egoism and Ethics of interdependence
e. Categorical imperative and Ethics of interdependence

Answer 84

A OR C

Question 85

The definition of ethics includes all of the following terms EXCEPT:
Select one:
 a. morals.
 b. legal and illegal.
 c. standards.
 d. right and wrong.
 e. good and bad.

Answer 85

B

Question 86

Ethical training can add value to an organization in which of the following ways?
Select one:
a. Finding a match between the values of employees and employer.
b. Handling a performance system that creates opportunities for cutting ethical corners.
c. All of the above.
d. Responding to an unethical boss.

Answer 86

C

Question 87

\_\_\_\_\_\_\_\_\_\_\_\_ holds that no universal standards or rules can be used to guide or evaluate the morality of an act.
Select one:
 a. Justice approach
 b. Ethical relativism
 c. Universalism
 d. Utilitarianism

Answer 87

B

Question 88

Ethics refers to which of these?
Select one:
 a. Taking care of efficiency
 b. Doing the right thing
 c. Doing things right
 d. Preserving capitalism

Answer 88

B

Question 89

Even though Sally thought otherwise, she agreed to “cook the books” or falsify the financial statements at ABC Inc because she was unable to articulate why this action was unethical. What reason likely caused her to make an ethical mistake?
Select one:
a. All of her colleagues falsify the financial records.
b. Lack of comprehension regarding the consequences of our actions on society.
c. Lack of experience in making value-based decisions.
d. She got paid a high salary.
e. Inability to articulate and act on our own values and ethics in a leadership role.

Answer 89

B

Question 90

The basic  \_\_\_\_\_\_\_ view holds that an action is judged as right, good, or wrong on the basis of its consequences.
Select one:
 a. Utilitarian
 b. Universal
 c. Rights
 d. Activist

Answer 90

A

Question 91

All of these arguments justify advertising except:
Select one:
a. Advertisements enable companies to be competitive with other firms.
b. Advertising helps a nation’s balance of trade and debt payments.
c. Advertisements conceal facts to protect consumers.
d. Customers’ lives are enriched by the images and metaphors that advertising creates.

Answer 91

C

Question 92

Which ethical framework is the "Golden Rule" an example of?
Select one:
 a. Ethics of interdependence
 b. Utilitarianism
 c. Constrained egoism
 d. None of the answers listed.
 e. Categorical imperative

Answer 92

E

Question 93

What George claims publicly about universal health care is different from what his true values are. What can we say about his public and private ethic?
Select one:
a. George is transparent because his public ethic and private ethic do not match.
b. We do not have enough information to make conclusions about George’s public ethic and private ethic.
c. George is deceptive because his public ethic and private ethic match.
d. George is deceptive because his public ethic and private ethic do not match.
e. George is transparent because his public ethic and private ethic match.

Answer 93

D

Question 94

The basic  \_\_\_\_\_\_\_ view holds that an action is judged as right, good, or wrong on the basis of its consequences.
Select one:
 a. Activist
 b. Utilitarian  
 c. Universal
 d. Rights

Answer 94

B

Question 95

You suspect that a manager is dealing company funds for his own use, but you decide to ignore it. Your action is
Select one:
 a. illegal but ethical.
 b. illegal but not unethical.
 c. legal but unethical.  
 d. legal and ethical.
 e. illegal and unethical.

Answer 95

C

Question 96

At work, your colleague made disparaging remarks about women having easier standards than men. He was confronted about his statements and he punished his confronter by forcing her to resign or be fired. His action is:
Select one:
 a. illegal and unethical.
 b. justified.
 c. illegal but ethical.
 d. legal but unethical.  
 e. legal and ethical.

Answer 96

A

Question 97

The ethical framework that asks the question: 'What rules or policies apply in this situation?' is
Select one:
 a. Constrained Egoism
 b. Utilitarianism
 c. The Ethics of Interdependence
 d. Categorical Imperative  
 e. None of the answers listed.

Answer 97

D

Question 98

Even though Sally thought otherwise, she agreed to “cook the books” or falsify the financial statements at ABC Inc because she was unable to articulate why this action was unethical. What reason likely caused her to make an ethical mistake?
Select one:
a. All of her colleagues falsify the financial records.
b. Lack of comprehension regarding the consequences of our actions on society.
c. Lack of experience in making value-based decisions.
d. She got paid a high salary.
e. Inability to articulate and act on our own values and ethics in a leadership role.

Answer 98

B

Question 99

Organic structures
Select one:
a. are related to lower job satisfaction.
b. have formal communication channels.
c. maximize efficiency and minimize costs.
d. are conducive to entrepreneurial activity and general innovativeness.

Answer 99

D

Question 100

Organic structures
Select one:
a. are those that resemble a bureaucracy and are highly formalized and centralized.
b. cross a functional structure with a product structure.
c. are flexible and decentralized structures with low levels of formalization where communication lines are more fluid.
d. are how individual and team work within an organization are coordinated.

Answer 100

C

Question 101

Shared principles, standards and goals are
Select one:
 a. artifacts.
 b. values.  
 c. beliefs.
 d. assumptions.

Answer 101

B

Question 102

In which of the following firms is formalization likely to occur?
Select one:
 a. small, local pizza shop
 b. advertising agency
 c. unionized manufacturing firm  
 d. nonunion heavy construction firm

Answer 102

C

Question 103

Highly formalized and centralized structures similar to bureaucracies are
Select one:
 a. mechanistic structures.  
 b. organic structures.
 c. matrix structures.
 d. product structures.

Answer 103

A

Question 104

Unity of command is not found in what type of organizational structure?
Select one:
 a. functional structure
 b. divisional structure
 c. boundaryless structure
 d. matrix structure

Answer 104

D

Question 105

Functional structures
Select one:
a. are most effective when an organization has a large number of products.
b. are most effective in dynamic environments.
c. tend to facilitate the effective performance of employees with general mental abilities.
d. originated because they provided economies of scale

Answer 105

D

Question 106

Which of the following is not a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization?
Select one:
a. Make an effort to establish a good relationship with each manager.
b. Keep conflicts you are experiencing to yourself.
c. Make sure all managers are familiar with your overall workload.
d. Do not assume that having multiple bosses is a bad thing.

Answer 106

B

Question 107

The company is organized into accounting, marketing, human resource management, and production departments. This firm has a
Select one:
 a. divisional structure.
 b. functional structure.  
 c. product structure.
 d. matrix structure.

Answer 107

B

Question 108

Mechanistic structures
Select one:
a. are conducive to entrepreneurial activity and general innovativeness.
b. maximize efficiency and minimize costs.
c. enhance intrinsic motivation on the job.
d. are flexible and react well to change.

Answer 108

B

Question 109

The firm places its employees into five-person groups and gives them projects that are to be completed by each group with minimum direction from a project leader. Compensation in the firm is divided into two parts—that earned for your primary job, and that earned for work in your group. Once each year, training seminars are conducted for all company employees to learn the latest techniques in collaboration. This firm has a(n) \_\_\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_ culture.
Select one:
 a. people-oriented
 b. detail-oriented
 c. team-oriented  
 d. outcome-oriented

Answer 109

C

Question 110

The company was organized into the detergent area, the dishwashing soap area, and the health and beauty aid area. This firm has a
Select one:
 a. divisional structure.  
 b. functional structure.
 c. mechanistic structure.
 d. matrix structure.

Answer 110

A