Manage Stakeholder Collaboration

Question 1

Purpose

Answer 1

Is to encourage sh to work towards a common goals

Question 2

Description

Answer 2

BA identifies sh&raquo_space;
Confirm their roles&raquo_space; communicates with them to ensure right sh participate at the right time and appropriate roles.

Is an ongoing activity, begin once sh identified and analyze

Each sh role, responsibility , influence, attitude, and authority may change over time

Question 3

Description

Answer 3

Poor relationship with sh:
- failure to provide quality of info
- strong negative reaction to setbacks and obstacles
- resistance to the change
- lack of support
- ba info may be ignored

Question 4

Inputs

Answer 4

1. SH engagement approach
2. BA performance assessment

Question 5

Elements 1

Answer 5

1. Gain agreement on commitments
   Sh may require time and resource commitments
   Effective negotiation, communication, conflict resolution skills are important to sh mng

Question 6

Elements 2

Answer 6

2. Monitor sh engagement
   To ensure:
   - right sme and sh are participating effectively
   - sh attitudes and interest are staying or improving
   - elicitation results confirmed a timely manner
   - agreement and commitment are maintained

BA continually monitor risk as:
- sh being divert to other work
- delayed approvals
- not providing the quality of ba info required

Question 7

Elements 3

Answer 7

3. Collaboration
   Involves regular, frequent and bi-directional communication
   Help maintain free flow of information, promote a shared effort to resolve problems and achieve outcomes

Question 8

Guidelines and tools

Answer 8

BA approach

Biz objectives

Future state description

Recommend actions

Risk analysis results

Question 9

Techniques

Answer 9

Collaboration games

Lesson learned

Risk analysis and mng

Sh list map or personas

Question 10

Stakeholder

Answer 10

All sh: all type of sh who might be involved in collaboration during change

Question 11

Outputs

Answer 11

Sh engagement: willingness from sh to engage in ba activities and interact with the BA when necessary