man 336 ch 10 vocab

Question 1

communication

Answer 1

the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior; how we coordinate actions and achieve goals

Question 2

sender

Answer 2

person initiating communication

Question 3

encodes

Answer 3

translation of ideas into words

Question 4

medium

Answer 4

method used to convey a sender’s message

Question 5

receiver

Answer 5

person who a message is intended to reach

Question 6

decodes

Answer 6

process of assigning meaning to a received message

Question 7

noise

Answer 7

anything that interferes with or distorts the message being transmitted

Question 8

filtering

Answer 8

the distortion or withholding of information to manage a person’s reactions

Question 9

selective perception

Answer 9

personal filtering of what we see and hear to suit our own needs

Question 10

multitasking

Answer 10

refers to performing more than one activity at the same time

Question 11

grapevine

Answer 11

informal gossip network within a given organization

Question 12

semantics

Answer 12

meaning of a word or phrase

Question 13

jargon

Answer 13

set of acronyms or words unique to a specific group or profession

Question 14

storytelling

Answer 14

narrative account of an event or events

Question 15

crucial conversations

Answer 15

discussions in which stakes are high, opinions vary, and emotions run strong

Question 16

public relations

Answer 16

professionals who create external communications about a client’s product, services, or practices for specific receivers