Maintanance Contracts Flashcards
What is a computer service contract?
“An agreement where one party provides computer-related services to another in exchange for specified compensation
Why is a computer maintenance agreement important?
“It ensures that business-critical computers are maintained
What should you do before signing a computer maintenance contract?
“Insist on an initial evaluation to check the state of all components and resolve any issues before signing the contract.”
What is the benefit of a three-month initial contract?
“It allows you to evaluate the service provider’s performance before committing to a longer-term agreement.”
What is an alternative to an annual maintenance contract?
“Purchasing service hours
What is the advantage of carrying over hours in a maintenance contract?
“Unused hours can be rolled over to the next year
What are some important clauses in a computer maintenance contract?
“1. Coverage of all printers
What are common response times in computer maintenance contracts?
“The usual response time is 4 hours after a service request is placed.”
What is the importance of preventive maintenance?
“It reduces the number of service requests in the long run and ensures system reliability.”
What are some common exclusions in computer maintenance contracts?
“1. Updates and new installations. 2. Damage from power surges/failures. 3. Hardware malfunction from liquid spills. 4. Data corruption from viruses or hackers. 5. Support for software applications like Microsoft Office.”
What must be included in a maintenance contract to avoid hidden costs?
“The contract should explicitly cover all charges for repairs
What certifications should a technician meet in a computer maintenance contract?
“Technicians should meet the minimum certifications required by the organization
Pro-active Maintainance contract
A new concept in computer maintenance area is a pro-active maintenance agreement which cam be defined as a preventive service. Under this type/kind of contract you are guaranteed monthly visits as per the number of hours specified in your contract. Some of the additional features that are covered in this type of contract are:
1. Monitor free disk space
2. Manage Printers
3. Monitor error logs
4. Manage directory structure
5. Maintain all directory and file permissions
