Maintaining Trust and Acting Fairly

Question 1

What must Reasonable Adjustments for Disabled Clients/Employees do?

Answer 1

Ensure that they are not placed at a substantial disadvantage compared to others.

Question 2

Who pays for the reasonable adjustments?

Answer 2

The firm/solicitor. They must not pass the costs on.

Question 3

Duty to Not Discriminate

Answer 3

Firms and solicitors must not unfairly discriminate by allowing personal views to affect their service.

Firms are also required to publish “workforce diversity data”

Question 4

Duty to Not Abuse Position

Answer 4

Firms and solicitors must not abuse their position by taking unfair advantage of others.

Question 5

Duty to Perform all Undertakings

Answer 5

You must perform all undertakings given by you within the agreed timescale (or within a reasonable time if no deadline given)

Question 6

Duty to Not Mislead

Answer 6

You cannot mislead your client, the court, or others.

Question 7

Elements of an Undertaking

Answer 7

(1) A statement (oral or in writing)
(2) To someone who reasonably relies on it
(3) That you (or a 3P) will do something