M5: Learning to Listen

Question 1

listening

Answer 1

the process of receiving, constructing meaning from and responding to spoken and/or non-verbal messages

Question 2

communication

Answer 2

is a broader concept involving the two-way exchange of ideas, whereas listening refers to the skills or processes involved in understanding another person, demonstrating this understanding, and achieving listening goals

Question 3

why is listening important for clinicians?

Answer 3

to enact family centered care and engage in collaborative goal setting

Question 4

it was found that compassion was primarily conveyed by factors associated with

Answer 4

attentive, attuned, or mindful listening

Question 5

people often listen w the intention to …

Answer 5

reply rather than to truly understand what the speaker is saying

Question 6

engaged awareness

Answer 6

refers to how the listener ‘listens’—being actively attentive to the speaker, present in the moment, and engaged on an emotional level.

Question 7

affective listening

Answer 7

Emphasizes the emotional aspects of the conversations
Shows empathy, understanding and sensitivity to patients

Question 8

behavioural listening

Answer 8

Observable actions of listening
Maintaining eye contact, nodding, making encouraging gestures and asking clarifying questions

Question 9

cognitive listening

Answer 9

Actively processing and understanding the content of what the speaker is saying
Understanding patients concern

Question 10

ethical listening

Answer 10

respecting the patient’s autonomy, privacy, dignity during convos

Question 11

what are the 3 parts of the conceptual framework for effective listening in healthcare convos

Answer 11

• input (engaged awareness and person centered perspective)
• relational space (dynamic/interactive space)
• outcomes of effective listening (relational and client outcomes)

Question 12

the paradox of silence and action in clinical practice is

Answer 12

there is a fundamental tension between the imperative to listen silently to understand patients deeply and the strong drive to take action to resolve clinical issues.

Question 13

silence is

Answer 13

a powerful form of nonverbal communication that conveys attention, empathy, and respect.

Question 14

the action oriented nature of interventions means that

Answer 14

Clinical interventions are typically driven by a need to take decisive action, diagnose, and provide solutions promptly.
This action-oriented approach can make HCPs uncomfortable with silence, as it may feel like a lack of progress or resolution.

Question 15

what are the 4 listenings stances

Answer 15

receptive, exploratory, consensus-oriented, action-oriented

Question 16

receptive listening

Answer 16

The intent is to gain a full understanding of the client’s situation, concerns, and expectations regarding intervention, and to acknowledge the legitimacy of their concern

Question 17

exploratory listening

Answer 17

intent is to clarify the nature of the issues using a more active form of listening where the clinician engages in information sharing and dialogue with the client in order to help the client move forward.

Question 18

consencus oriented listening

Answer 18

The intent is to establish a shared perspective or understanding regarding decisions and jointly determined goals

Question 19

action-oriented listening

Answer 19

intent is to move the intervention process along by engaging the client in prioritizing issues and determining next steps