M4 topic 5 Effectiveness of H.R: Qantas case study

Question 1

How has staff turnover rate affected the effectiveness of Qantas’s HR

Answer 1

Qantas’ staff turnover rate dropped from 5.4% in 2012 to 4.8% in 2018

industry standards = 10% 🡒 Qantas’ staff turnover rate is quiet good , less than half of the standard 🡒 business is highly effective

Question 2

How has absenteeism affected the effectiveness of Qantas’s HR

Answer 2

average 9 days a year per worker

national average =8.8 days 🡒 Qantas is average in turns effectiveness

Question 3

what does Qantas use to measure effectiveness through accidents (2)

Answer 3

Total Recordable injury frequency rate (TRIFR)

Lost Work Case Frequency Rate (LWCFR)

Question 4

How has accident rate affected the effectiveness of Qantas’s HR

Answer 4

TRIFR 35.5 in 2012 to 23.9 in 2018
LWCFR 11.6 in 2012 to 8.2 in 2018

accidents are becoming less common 🡒 Qantas is 🡑 injury prevention performance 🡒 improve effectiveness

Question 5

How have disputes affected the effectiveness of Qantas’s HR

Answer 5

29 October 2011 CEO Alan Joyce performs a lockout for all parties involved in Qantas strikes :
- pilots,
- ground crews and
- aircraft engineers
in order to push negotiations faster.

108 planes globally where grounded and cancelled
Affected 68,000-80,000 peoples flights
Cost Qantas $194 million

31st of October 2011:
gov got the Fair work commission to arbitrate the ordeal due to disastrous effect on Australian economy

dispute resolution = not effective
due to need for arbitration and $194 million in costs due to loss in productivity

Question 6

How does Qantas measure worker satisfaction (3)

Answer 6

staff surveys
employee feedback
external consultants

Question 7

How has worker satisfaction affected the effectiveness of Qantas’s HR

Answer 7

Qantas worker engagement levels = 80%,

indicates high levels of worker satisfaction 🡒 effective H.R management.