M4 topic 4 strategies of H.R - Qantas case study

Question 1

What is Qantas’ leadership style like

Answer 1

Originally Owned by Aust gov, TAA and Ansett Qantas 🡒 adopt a autocratic leadership style.

1995 Qantas, privatised: Qantas adopt a democratic leadership style.

Question 2

What is an example of recruitment at Qantas

Answer 2

2008 28 November : Alan Joyce previously in charge of Jetstar and then Internally promoted to CEO of Qantas

Question 3

How much is invested into training and development

Answer 3

$275 million investment for:

• new security procedures
• international business class
• engineering and maintenance
• customer service
• pilot training

Question 4

How many hours of training do all Qantas Pilots do in flight simulations combined annually?

Answer 4

48000 hours

Question 5

What investments have been added to pilot training

Answer 5

Open 2, 20 million dollar flight academies:
- Toowoomba in 2019
- Another regional city in 2020
to train 500 pilots annually ensuring 🡒 Qantas has a source for talented pilots when needed

Question 6

How does Qantas use online learning.

Answer 6

Qantas owns Qantas college online, and uses it to train staff through online, resources and courses.

Question 7

How are rewards strategies used at Qantas

Answer 7

Monetary
2018 due to record profitability, Qantas paid wage bonus to staff who agreed to a 18 month wage freeze:
-$2500 to full time staff
-$2000 to part time staff

Question 8

what is Qantas’ global staffing strategy

Answer 8

Polycentric staffing
Qantas’ workforce is made up of 99 different nationalities and speaks 51 different languages,

To ensure staff are aware of:
- local culture, 
- countries economic development
- countries legal systems
to preserve business rep

Question 9

what is polycentric staffing

Answer 9

where employees are hired from the host country

Question 10

what is ethnocentric staffing

Answer 10

where employees are hired, are from the parent company.

Question 11

To what extent is Qantas effected workplace disputes

Answer 11

Qantas is effected by 16 unions, 33 awards, and 44 union enterprise agreements

Question 12

What is an example of Qantas’ using dispute resolution strategies.

Answer 12

29 October 2011 CEO Alan Joyce performs a lockout for all parties involved in Qantas strikes :
- pilots,
- ground crews and
- aircraft engineers
in order to push negotiations faster.

108 planes globally where grounded and cancelled
Affected 68,000-80,000 peoples flights
Cost Qantas $194 million

31st of October 2011:
gov got the Fair work commission to arbitrate the ordeal due to disastrous effect on Australian economy