M4 topic 3 Processes of H.R management - Qantas case study Flashcards
How has Qantas use of recruitment effect Qantas
Internal recruitment
2008 28 November : Alan Joyce previously in charge of Jetstar and then Internally promoted to CEO of Qantas
how has training and development effected the operations process of HR management
$273 million a year invested in training and development to :
- Improve quality of service
- Decrease amount of accidents and damage to
equipment
- Make employees more versatile
what training methods are used at Qantas
Off the job training:
Two, 20 million dollar flight academies: train 500 pilots annually ensuring 🡒 Qantas has a source for talented pilots when needed
How have Qantas used benefits to keep there employees motivated and committed. (2)
Remuneration:
Qantas fought unions over remuneration, 🡒 lead to Qantas having there pay increase to 3% per year
Work environment
- Creation of “Futurespace” childcare at airports
- Increased paid maternity leave from 10-12 weeks
- Up to 10 days carer’s leave per annum
-Increased the total period of paid and unpaid parental leave from 52 weeks to 104 weeks
🡒 more flexible work arrangements, 🡑 loyalty.
Qantas Processes Separation: How has Qantas had to use separation
2007-8 GFC: fall in demand for Qantas’ services 🡒
- Qantas reducing staff numbers by 400 by 2010
February 2014 Qantas axed 5000 jobs as part of a cost reduction program to improve profitability.
