M3 - Engage

Question 1

What information is typically included in a job-role description/statement?

Answer 1

-Job titles
-Job purpose, duties and responsibilities
-Location
-Salary range
-Required qualifications and skills
-Goals and objectives

Question 2

Identify sources used for gathering current and emerging information on the business services industry

Answer 2

• Colleaugues and managers/supervisors
• Industry bodies and professional associations
• Internet
• Mentor or coach
• Unions
• Workplace manual

Question 3

Explain general fatures of the business services ondustry including its relationship to other industries

Answer 3

Businesses in this sector provide support services to other businesses rather than produce a tangible good (e.g, office admin, recruitment, security, travel arrangement, advertising, legal services, public relations, market research, real estate sales and leasing, financial services, consulting services, logistics, events management, information technology)

Question 4

List departments/functional areas with a business services workplace, and the tasks performed:

Answer 4

• Accounting and finance: finance statements
• Customer service: inquiries
• HR: recruiting
• IT support: operating assistance for software
• Legal: legal matters
• Marketing/promotion:
• Sales

Question 5

Explain the primary role and duties of key personnel within a business services workplace:

Answer 5

**Office assistant: ** phone calls, files, update paperwork, general office duties, errands directed by owner/manager/supervisor

Personal assistant: completes administrative tasks exclusively for one person; phone calls, organises meetings and conferences, data entry, prepares reports, presentations, databases, filing systems, liaises with staff, suppliers and clients/customers

**Office manager: ** organises office operations and procedures; designs and maintains filing systems, reviews and approves offices requisitions, training, payroll

Finance officer: financial and administrative support to colleagues and clients, organises budgets to meet financial goals, investments, accurate records of daily monetary transactions, prepares balance sheets; invoices, bills, banking duties, reconciles bank statements, financial reports, taxation returns

Payroll officer: ensure workers are paid the correct wages on time, keeps track of hours, calculates commissions, bonuses and other deductions

Question 6

Outline types of emplymenet

Answer 6

Full time: 38+/h, annual, sick, long service leave, flexible work hours and conditions

Part time: <38/h, entitled to same benefits as full time employees (pro rata basis)

Temporary: work for set period of time (completion of project), opportunity to become permanent

Casual:employed on daily basis when needed (no guarantee), contract employees work remotely from home

Contract: works under contract for an employer, hired for specific job at a specific rate of pay

Question 7

The difference between an award, registered agreement and contract,

Answer 7

Award: A legally binding document that outlines the minimum pay rates and conditions of employment for a particular industry. It has information about whom it covers. An award doesn’t apply when a business has a registered agreement in place.

**Registered workplace agreement: ** Legally binding agreement negotiated between an employer and employees. Formal written document which must by law contain certain terms and be formally lodged with the Fair Work Commission. If agreement has been lodged, then the award doesn’t apply. Base pay can’t be less than the base pay stated in the corresponding award, the NES still applies.

Registered employment contract: Agreement between an employer and employee that sets out terms and conditions of employment. Can be written or verbal, best if it is in writing and signed by witnesses. Must accurately reflect the terms and conditions of employment negotiated with the employer before starting work. May include both express and implied terms. Includes pay, hours, leave entitlement