M3

Question 1

is a powerful reinforcer.

Answer 1

Attention

Question 2

It is the connective force of conversations.

Answer 2

ATTENTION

Question 3

Four Aspects of Attending Behavior

Answer 3

Visual
Vocal
Verbal
Body Language

Question 4

If you are going to talk to people, look at them.

Answer 4

VISUAL/ Eye Contact

Question 5

Clients often tend to look away when—- or discussing topics that particularly—— them.

Answer 5

Thinking
Distress

Question 6

Your ——- and —— also indicate clearly how you feel about another person.

Answer 6

vocal tone
speech rate

Question 7

Your voice is an instrument that communicates much of the feeling you have about yourself or about the client and what the client is talking about.

Answer 7

Vocal Qualities: Tone and Speech Rate

Question 8

Changes in———- convey the same things that changes in eye contact or body language do.

Answer 8

its pitch, volume, or speech rate

Question 9

Staying with your client’s topic is critical in verbal tracking. Encourage the full elaboration of the narrative.

Answer 9

Verbal Tracking: Following the Client or Changing the Topic

Question 10

is a type of verbal tracking that counselors and interviewers need to be especially aware of.

Answer 10

Selective attention

Question 11

We tend to listen to some things and ignore others. Over time we have developed patterns of listening that enable us to hear some topics more clearly than others.

Answer 11

SELECTIVE ATTENTION

Question 12

in attending is essential.

Answer 12

AUTHENTICITY

Question 13

Clients know you are interested:

Answer 13

if you face them squarely and lean slightly
forward, have an expressive face,
and use facilitative, encouraging gesture

Question 14

There are times when it is inappropriate to attend to client statements.

Answer 14

NONATTENTION

Question 15

For a beginning interviewer, —- can be frightening.

Answer 15

silence

Question 16

are essential for human communication, but we need to be prepared for and expect individual and multicultural differences.

Answer 16

Attending behavior and listening

Question 17

training is training in a specific set of psychoeducational strategies oriented to teaching clients basic communication skills.

Answer 17

Social skills

Question 18

training involves educational methods to teach clients an array of interpersonal skills and behaviors.

Answer 18

Social Skill

Question 19

educational methods to teach clients an array of interpersonal skills and behaviors. These skills include a wide range of behaviors:

Answer 19

listening, dating behaviors, drug-refusal skills, assertiveness, mediation, and job-interviewing procedures.

Question 20

is a term that summarizes the method and goal of social skills training

Answer 20

Training as treatment

Question 21

As you extend the counseling and interviewing dimensions to skills training itself, think of the following steps:

Answer 21

(a) negotiate a skill area for learning with the client;
(b) discuss the specific and concrete behaviors involved in the skill, sometimes presenting them in written form as well;
(c) practice the skill with the client in a role-play in the interview or group counseling session; and
(d) plan for generalization of the skill to daily life.