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ITC > M1 > Flashcards

M1 Flashcards

1
Q

What do microskills offer tools for?

A

Interviewing, counseling, and therapy.

As presented here, microskills are based on the original single-skills microskills model developed at Colorado State University.

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2
Q

When was the multicultural differences in communication styles identified?

A

Multicultural differences in communication styles were identified in 1974.

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3
Q

What is Intentional Interviewing and Counseling based on?

A

Original research and teaching practice.

Intentional Interviewing and Counseling was the first to place multicultural issues at the center of interviewing, counseling, and psychotherapy.

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4
Q

offer concrete tools for interviewing, counseling, and therap

A

MICROSKILL

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5
Q

Research shows that competent interviewing, counseling, and therapy make a difference in the lives of clients and that awareness of diversity is critical.

A

THE SCIENCE AND ART OF INTERVIEWING

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6
Q

You are the artist with the brush who must draw from a palette of knowledge and carefully developed techniques to help the client discover or create a new portrait

A

THE SCIENCE AND ART OF INTERVIEWING

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7
Q

is defined here as your spontaneous way of working with others to help them achieve their goals.

A

NATURAL STYLE

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8
Q

is defined here as your spontaneous way of working with others to help them achieve their goals.

A

Natural Style

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9
Q

is the broad concept of knowledge about oneself.

A

SELF UNDERSTANDING

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10
Q

are essential to interviewing competence and enhancing your natural style

A

Self-understanding and emotional intelligence

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11
Q

themselves can be described as exercises in emotional intelligence.

A

interviewing and counseling

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12
Q

Emotional intelligence was first defined by

A

Peter Salovey and John D. Mayer in 1990

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13
Q

Emotional Intelligence was was first brought to wide attention by

A

Daniel Goleman

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14
Q

Skills and Strategies relate to self-understanding and self-development

A

SELF REGULATION
SELF AWARENESS
MOTIVATING YOURSELF AND USING YOUR ABILITIES
EMPATHY
SOCIAL SKILLS

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15
Q

WHAT IS THE “CORRECT” RESPONSE TO OFFER A CLIENT?

A

Reflecting the client’s emotions
Select one aspect to focus on
Ask an open question
Respect the client
Use appropriate skills and strategies

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16
Q

may be considered the most basic process used for information gathering, problem-solving, and psychosocial information giving.

A

Interview

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17
Q

is usually short term with only one or two sessions.

A

Interview

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18
Q

is a relatively new term and conception of helping. It focuses on living life more fully and effectively.

A

Ethical Coaching

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19
Q

It falls most closely in the interviewing area

A

Ethical Coaching

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20
Q

work from a strength-based foundation and empower individuals, families, and organizations to help them make more effective plans.

A

Ethical coaches

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21
Q

EXAMPLE OF ETHICAL COACHING

A

Life coaching, college coaching, and executive coaching

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22
Q

a more intensive and personal process. It is generally concerned with helping people cope with normal problems and opportunities, although these “normal problems” often become quite complex.

A

COUNSELING

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23
Q

more intense process, focusing on deep-seated personality or behavioral difficulties

A

PSYCHOTHERAPY

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24
Q

must interview clients to obtain basic facts and information as they start work with an individual.

A

PSYCHOTHERAPY

25
Q

must interview clients to obtain basic facts and information as they start work with an individual.

A

PSYCHOTHERAPY

26
Q

are the foundation of intentional interviewing.

A

Microskill

27
Q

a relatively new model for understanding counseling, interviewing, and psychotherapy sessions.

A

Narrative theory

28
Q

emphasizes storytelling and the generation of new meanings.

A

Narrative theory

29
Q

The——— in every interview will be different and will test your social skills and understanding.

A

relationship

30
Q

Another term for relationship is

A

working alliance

31
Q

The listening skills are basic to learning how clients make sense of their world–the stories clients tell us about their lives, their problems, challenges, and issues

A

STORY AND STRENGTH

32
Q

What is the appropriate ending?

A

GOAL

33
Q

Contract with the client to act and think in new ways during the coming week. Generalization to the “real world” can lead to success, meaning you have made a difference.

A

ACTION

34
Q

All of the above efforts will be useless if the client does not take action on the new ideas that you develop together in the interview.

A

Action

35
Q

Clients come to us with multiple issues and concerns.

A

Intentionality

36
Q

is concerned not with which single response is correct, but with how many potential responses may be helpful. Intentionality is a core goal of effective interviewing.

A

INTENTIONALITY

37
Q

is acting with a sense of capability and deciding from among a range of alternative actions.

A

INTENTIONALITY

38
Q

The—— individual has more than one action, thought, or behavior to choose from in responding to changing life situations.

A

intentional

39
Q

individual can generate alternatives in a given situation and approach a problem from multiple vantage points, using a variety of skills and personal qualities, adapting styles to suit different individuals and cultures.

A

intentional

40
Q

individual can generate alternatives in a given situation and approach a problem from multiple vantage points, using a variety of skills and personal qualities, adapting styles to suit different individuals and cultures.

A

intentional

41
Q

One of the critical issues in interviewing is that the same skills may have different effects on people from varying cultural backgrounds.

A

CULTURAL INTENTIONALITY

42
Q

. Intentional interviewing requires awareness that racial and ethnic groups may have different patterns of communication.

A

Cultural Intentionality

43
Q

This text is action and results oriented; it is founded on research revealing that you may expect results when you use a specific microskill or strategy in the interview

A

Intentional Prediction

44
Q

interviewing, and counseling are informed by more than 250 theories and that certainly we don’t need another one.

A

First approach

45
Q

your expertise with the basic skills can be very helpful with your understanding and practicing multiple theoretical approaches.

A

Second approach

46
Q

The hierarchy organizes microskills into a systematic framework for the eventual integration of skills into the interview in a natural fashion

A

Microskill hierachy

47
Q

The—— skills are followed by confrontation, focusing influencing skills, and eventual skill integration.

A

attending and listening

48
Q

The skills are followed by confrontation, focusing influencing skills, and eventual skill integration.

A

attending and listening

49
Q

The model is useful to teach social skills to clients in the interview

A

Microskill teaching model

50
Q

The model is useful to teach social skills to clients in the interview

A

Microskill teaching model

51
Q

Microskills teaching model; Five steps are used to teach the single skills of interviewing:

A

(1) warm up to the skill;
(2) view the skill in action;
(3) read and learn about broader uses of the skill;
(4) practice; and
(5) generalize learning from the interview to daily life.

52
Q

Develop rapport and trust with your client

A

RELATIONSHIP

53
Q

The stories of the client about their lives, their problems, challenges, and issues

A

STORY AND STRENGTH

54
Q

Client’s focus, need for a new and more effective story

A

GOAL

55
Q

Client’s focus, need for a new and more effective story

A

GOAL

56
Q

Understands the client’s stories, strengths, and goals –prepared to help client’s restory

A

RESTORY

57
Q

All the above efforts will be useless if the client does not take action

A

ACTION

58
Q

All counseling theories use the microskills but in varying patterns with differing goals.

A

THEORY AND MICROSKILL

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