Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

DISPENSING > M3 > Flashcards

M3 Flashcards

1
Q

A critical component of pharmacy education and practice

A

COMMUNICATION SKILL DEVELOPMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

IMPORTANCE OF EFFECTIVE COMMUNICATION SKILLS IN PHARMACY

A
  • Establish the necessary rapport to building a trusting relationship
  • Ensure an effective exchange of information necessary for the pharmacist to appreciate patient needs & for the patient to understand & accept pharmacist recommendations
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

TANGIBLE BENEFITS TO PATIENTS THE COMMUNICATION PROCESS

A
  • Improved adherence with medication use
  • Increased satisfaction with their relationship with the pharmacist
  • Fewer unaddressed adverse drug effects
  • Improve patient trust in pharmacist advice & education
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the process of sharing one’s ideas, thoughts & feelings with other people and having those ideas, thoughts & feelings understood by the people we are talking with

A

COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

edge of pharmacists over technological advancements

A

COMMUNICATION SKILL DEVELOPMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Communicator; Source of the Message

A

SENDER

pharmacist

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q
  • The element transmitted from one person to another
  • Communication in writing, speech or signals
A

MESSAGE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Message is composed of

A

Words - 10%
Language - 40%
Non-verbal cues - 50%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q
  • The person receiving the message
  • The person UNDERSTANDING AND TRANSLATING the message into meaning
  • Also a COMMUNICATOR
A

RECEIVER

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

whend does a receiver becomes a communicator / sender

A

WHEN THEY GIVE FEEDBACK

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q
  • Words and their context
  • Congruence between verbal and nonverbal messages
A

INTERPRETATION OF MESSAGE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q
  • Reaction of the receiver
  • Either verbal or non verbal
A

FEEDBACK

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

considered as the best feedback

A

NODDING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Inferences that affect the accuracy of the exchange of message

A

BARRIERS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

TYPES OF BARRIERS

  • Height of the Rx counter separating the pharmacist & the patient
  • Noisy Pharmacy Areas
  • Presence of a clerk or technician between patient & pharmacist
A

ENVIRONMENTAL BARRIERS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

TYPES OF BARRIERS

  • Lack of confidence in personal communication
  • Fear or anxiety
  • Internal conversation/ internal monologue
  • Transfer of problems to another person
  • Cross cultural factors
A

PERSONAL BARRIERS

17
Q
  • Not being knowledgeable
  • Not want to talk with them
  • Perception that health care system is impersonal
  • Perception of their medical condition
  • Perceived enough information on medicine’s label
A

PATIENT BARRIERS

18
Q
  • Counseling services not a priority → expensive
  • Policies that discourage pharmacist-patient interaction
A

ADMINISTRATIVE & FINANCIAL BARRIERS

19
Q
  • Choose best time for both parties to talk
  • Make efficient use of time (use patient information leaflet)
  • Assess nonverbal messages for assurance of a well-timed communication
A

TIME BARRIERS

20
Q
  • Medium of exchange → Not in words; gestures
  • Unique - Mirror innermost thoughts & feelings; Difficult, if not, impossible to “fake”
A

NONVERBAL COMMUNICATION

21
Q

ELEMENTS OF NONVERBAL COMMUNICATION

  • Manner in which you use your arms, legs, hands, head, face & torso
  • HEALTH PROFESSIONAL ROLE – serving others SINCERITY, RESPECT & EMPATHY → “open” cue cluster
A

KINESIS

22
Q

POSTURE

  • Varied eye contact
  • Relaxed posture
  • Appropriate, comfortable gestures
  • Frontal appearance
  • Slight lean toward the other person
  • Erect body position
A

OPEN POSTURE

23
Q

POSTURE

  • Arms folded in front of your chest
  • Legs crossed at the knees
  • Head facing downward
  • Eyes looking at the floor
  • Shortens or makes interaction half productive
A

CLOSED POSTURE

24
Q

ELEMENTS OF NONVERBAL COMMUNICATION

  • The distance between 2 interacting persons
  • The structure and use of space → powerful nonverbal communication tool
  • Most protected space →18 inches from our bodies
A

PROXEMICS

25
Q

powerful nonverbal communication tool

A

STRUCTURE & USE OF SPACE

26
Q

Most protected space

A

18 INCHES FROM OUR BODIES

27
Q

ELEMENTS OF NONVERBAL COMMUNICATION

  • Colors in the pharmacy
  • Lights
  • Use of space
  • Prescription counter
  • Sloppy appearance of employees
A

ENVIRONMENTAL NONVERBAL FACTORS

28
Q

ELEMENTS OF NONVERBAL COMMUNICATION

  • Lack of eye contact with patient
  • Facial expression
A

DISTRACTING NONVERBAL

29
Q

DISTRACTING NONVERBAL

  • Indicates lack of confidence about what you are saying
  • Limits ability to receive feedback from patient
A

LACK OF EYE CONTACT W PATIENT

30
Q

DISTRACTING NONVERBAL

  • Sending unintentional messages
  • Feel lack of interest
A

FACIAL EXPRESSION

31
Q

OVERCOMING DISTRACTING NONVERBAL FACTORS

A
  • Recognize how you communicate with others –in the nonverbal area – videotape yourself
  • Find strategies to overcome distracting elements or barriers
32
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Recognize importance of ____ in maintaining or promoting well-being

A

MEDICATION

33
Q
A
34
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Accept the support from the ____ in establishing a trusting working relationship for continuous interaction & subsequent consultations

A

HEALTHCARE PROVIDER

35
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Develop the ability to make more appropriate ____

A

MEDICATION-RELATED DECISIONS

36
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Improve ____ to deal with medication adverse effects & drug interactions

A

COPING STRATEGIES

37
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Show ____ toward taking medications to improve his/her health status

A

MOTIVATION

38
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Become a more ____, ____, ____ in disease treatment & self-care management

A

INFORMED, EFFICIENT, ACTIVE PARTICIPANT

39
Q

BENEFITS OF EFFECTIVE COMMUNICATION

Serves as a ____ for pharmacists

A

QUALITY CONTROL CHECK

DISPENSING (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions