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DISPENSING > CORE COMPETENCIES TESDA (LAB) > Flashcards

CORE COMPETENCIES TESDA (LAB) Flashcards

1
Q

consists of competencies that the applicant must achieve to become a Pharmacy Assistant:
○ perform general housekeeping
○ monitor the supply/invent of pharmaceutical products
○ handle and control pharmaceutical products
○ arrange a display pharmaceutical products
○ perform good laboratory practices
○ Dispense pharmaceutical products
○ demonstrate product knowledge on medicines health
promotion education
○ vigilance and adhere to good manufacturing practices

A

Pharmacy Services NC III

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2
Q
A
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3
Q
A
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4
Q

Units of Competency

◉ Maintain an effective relationship with clients/customers (marketing)
◉ Update industry knowledge and practice through
continuing education
◉ Perform workplace security and safety practices
◉ Perform computer operations
◉ Use pharmaceutical calculation techniques and
terminologies

A

COMMON COMPETENCIES

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5
Q

Units of Competency

◉ Practice good housekeeping
◉ Monitor supply/inventory of pharmaceutical products
◉ Handle and control pharmaceutical products
◉ Arrange and display pharmaceutical products
◉ Perform good laboratory practices
◉ Adhere to good manufacturing practices
◉ Demonstrate product knowledge on medicines
◉ Dispense pharmaceutical products
◉ Perform health promotion education, vigilance

A

CORE COMPETENCIES

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6
Q

TRAINING DURATION

Basic competencies

A

22 hours

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7
Q

TRAINING DURATION

Common competencies

A

24 hours

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8
Q

TRAINING DURATION

Core competencies

A

802 hours

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9
Q

TRAINING DURATION

Industry exposure

A

200 hours

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10
Q

TRAINING DURATION

total no. of hours

A

1048 hours

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11
Q

Core Competencies’ Projects

○ Practice good housekeeping
○ Arrange and display pharmaceutical products

A

PROJECT 1

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12
Q

Core Competencies’ Projects

○ Perform good laboratory practices
○ Adhere to good manufacturing practices

A

PROJECT 2

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13
Q

Core Competencies’ Projects

○ Monitor supply/inventory of pharmaceutical products
○ Handle and control pharmaceutical products

A

PROJECT 3

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14
Q

Core Competencies’ Projects

○ Demonstrate product knowledge on medicines
○ Dispense pharmaceutical products
○ Perform health promotion education, vigilance

A

PROJECT 4

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15
Q

Core Competencies

◉ Perform housekeeping duties
◉ Follow health and safety practices in the area

A

PRACTICE GOOD HOUSEKEEPING

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16
Q

Core Competencies

Housekeeping procedures are performed in line with company policy and regulations

A

PERFORM HOUSEKEEPING DUTIES

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17
Q

Core Competencies

Procedures to achieve a safe working environment in the area are complied with in accordance with DOH/FDA safety standards

A

FOLLOW HEALTH & SAFETY PRACTICES IN THE AREA

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18
Q

Core Competencies

◉ Examine the medicines in the assortment list or formulary
◉ Assist in procurement of materials and services from qualified sources
◉ Receive and deliver of stocks
◉ Pack and dispatch orders
◉ Handle product returned products or products for return

A

Monitor Supply/Inventory of Pharmaceutical Products

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19
Q

Core Competencies

○ Products are recognized by name, appearance and shelf location.
○ Products are classified in accordance with market demand.

A

EXAMINE THE MEDICINES IN THE ASSORTMENT LIST OR FORMULARY

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20
Q

Core Competencies

○ Delivery specifications are checked whether it is in accordance with Good Distribution Practices.
○ Product specifications of delivered stocks are compared with purchase order in accordance with established procedures
○ Deviations from product specifications are recognized to detect wrong, damaged and fake medicines

A

RECEIVE & DELIVER OF STOCKS

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21
Q

Core Competencies

○ Products ordered are retrieved and properly packaged to avoid breakages following established procedures.
○ Labeling, product and delivery specifications, and delivery information are checked in accordance with established procedures.
○ Products are accurately dispatched in a timely manner.

A

PACK & DISPATCH ORDERS

22
Q

Core Competencies

○ Accurate documentation records are maintained and credit process is completed in a timely manner

A

HANDLE PRODUCT RETURN PRODUCTS OR PRODUCTS FOR RETURN

23
Q

Core Competencies

◉ Comply with drug storage requirements
◉ Storage Conditions
◉ Monitor inventory
◉ Dispense of waste

A

Handle and Control Pharmaceutical Products

24
Q

Core Competencies

○ Stocks stored in accordance with manufacturer’s specifications, regulatory and company policy and procedures
○ Storage conditions monitored and maintained accordance with manufacturer’s instructions, and company’s SOP
○ Stocks are arranged in shelves in accordance with first expiry, first-out policy
○ Expiration dates are monitored in accordance with institutional and regulatory guidelines

A

Comply with drug storage requirements

25
Q

Core Competencies

○ Appropriate temperature and humidity
○ Clean and regularly maintained area
○ Cold chain requirements
○ Well-lighted and secured
○ Proper ventilation
○ Correct storage of hazardous substances
○ With adequate space

A

storage conditions

26
Q

Core Competencies

○ Stock level requirements are monitored and reported according to SOP
○ Inventory count conducted regularly
○ Stock discrepancies identified and reported to the pharmacist for reconciliation and proper action

A

MONITOR INVENTORY

27
Q

Core Competencies

○ Expired and damaged stocks identified and disposed in accordance with manufacturer’s and company’s policies, regulatory and environmental policies.
○ Expired and damaged stock are segregated and labeled in specific containers and in accordance with established procedures.
○ Stock records updated after disposal and in accordance with established procedures
May include but not limited to:
○ Returns to supplier
○ Safe destruction according to regulatory requirements and environmental protection guidelines

A

DISPENSE OF WASTE

28
Q

Core Competencies

◉ Follow merchandising plan
◉ Follow display plan for promotional items
◉ Monitor promotional activities

A

arrange & display pharmaceutical products

29
Q

Core Competencies

○ Products are displayed according to planogram.
○ Regular and timely replenishment of product display are maintained with minimum disruption to customer or traffic flow.
○ Displays are placed and maintained in a safe and secure manner and in accordance with established procedures.
○ Price tags and proper labels are attached to the shelves correctly, and at the specified location according to company policy.
○ Guides and product locators are placed within the store to facilitate ease of locating items

A

FOLLOW MERCHANDISING PLAN

30
Q

Core Competencies

○ Store policy and procedures with regard to pricing and promo discounts are implemented.
○ Promotional items are arranged based on merchandising agreement
○ Updated promo labels are attached and in accordance with established procedures.

A

FOLLOW DISPLAY PLAN FOR PROMOTIONAL ITEMS

31
Q

Core Competencies

○ Client is interviewed regarding feedback on promos in accordance with established procedures.
○ Client feedback is documented in accordance with established procedures.
○ Store feedback on promos is reported to the pharmacists/ suppliers and in accordance with established procedures

A

MONITOR PROMOTIONAL ACTIVITIES

32
Q

Core Competencies

◉ Observe laboratory protocols
◉ Demonstrate skills in laboratory measurements
◉ Maintain and store pharmacy glassware/device/
equipment

A

PERFORM GOOD LABORATORY PRACTICES

33
Q

Core Competencies

○ Laboratory outfit is worn in accordance with established procedures.
○ Proper laboratory conduct is demonstrated at all times within store premises.
○ Proper waste disposal is followed in accordance with good laboratory practices.
○ Use of logbook is maintained in accordance with established procedures.

A

OBSERVE LABORATORY PROTOCOLS

34
Q

Core Competencies

○ Substances are accurately weighed using appropriate techniques and weighing balance in accordance with Good Laboratory Practices.
○ Semi-solids, liquids, and liquid medicines are measured using appropriate glassware capacity in accordance with Good Laboratory Practices.
○ Cross-contamination among substances is prevented at all times.

A

DEMONSTRATE SKILLS IN LABORATORY MEASUREMENTS

35
Q

Core Competencies

○ Cleaning solutions are used for each glassware, device, or equipment based on manufacturers/suppliers recommendation.
○ Cleaning and storage of pharmacy glasswares/devices/ equipment are performed in accordance with established procedures
○ Damage on equipment and device or any laboratory glassware are immediately attended to and reported to the appropriate personnel.
○ Policies on the safe/quality use of equipment are complied with.
○ Equipment is used in accordance with manufacturers manual and good laboratory practices

A

MAINTAIN AND STORE PHARMACY GLASSWARE/DEVICE/EQUIPMENT

36
Q

Core Competencies

◉ Demonstrate understanding of Good Manufacturing Practices and concepts
◉ Observe personal hygiene and conduct
◉ Demonstrate Good Manufacturing Practices in performing work activities
◉ Complete documentation requirements to support GMP

A

ADHERE TO GOOD MANUFACTURING PRACTICE

37
Q

Core Competencies

○ GMP requirements on personal hygiene are complied with.
○ Clothing is prepared, used, stored and disposed in accordance with GMP and company procedures and policies.
○ Movement inside the premises is observed according to area entry and exit procedures.
○ Sick or injured personnel at the workplace are reported to authorized person.

A

OBSERVE PERSONAL HYGIENE AND CONDUCT

38
Q

Core Competencies

◉ Demonstrate adequate knowledge on OTC and selected prescription medicines
◉ Calculate quantity needed in the regimen of the whole prescription
◉ Advise proper use of OTC medicine under the supervision of the pharmacist

A

DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES

39
Q

Core Competencies

○ Generic names, brand names, stock keeping units (SKU), dose regimen, and therapeutic classification, indication and effects are identified in accordance with the inventory list.
○ Generic equivalent of OTC drugs are identified in accordance with the generic menu card

A

DEMONSTRATE ADEQUATE KNOWLEDGE ON OTC AND SELECTED PRESCRIPTION MEDICINES

40
Q

Core Competencies

○ Appropriate quantity of medicine is computed to verify the prescribed regimen of the doctor.
○ Incorrect quantities based on calculations are referred to the pharmacist.
○ Where necessary amount and dosage and name of drugs in prescription are explained to customer

A

CALCULATE QUANTITY NEEDED IN THE REGIMEN OF THE WHOLE PRESCRIPTION

41
Q

Core Competencies

○ Information on indication and dosing, duration of treatment, common side effect, precautions are provided under the supervision of the pharmacist.
○ Information on proper storage of OTC and prescription medicines and what to do with missed dose are provided under the supervision of the pharmacist.

A

ADVISE PROPER USE OF OTC MEDICINE UNDER THE SUPERVISION OF THE PHARMACIST

42
Q

Core Competencies

◉ Acknowledge patient/client
◉ Process over-the-counter medicine order
◉ Process prescription medicine order
◉ Receive payment and release exact change

A

DISPENSE PHARMACEUTICAL PRODUCTS

43
Q

CORE COMPETENCIES

○ Patient/client is greeted in accordance with pharmacy guidelines and procedures.
○ Patient/client is asked what assistance can be extended.
○ Confidentiality, tact and privacy maintained at all times while interacting with clients/patients and/or passing on relevant information to other pharmacy staff.
○ First-In-First-Out (FIFO) procedure is followed for large number of clients

A

acknowledge patient/client

44
Q

CORE COMPETENCIES

○ Upon receipt of the order, a guided recommendation of OTC medicines are provided for minor symptoms following established procedures.
○ Generic OTC products on the menu card are offered to identify preferred product of the patient/client.
○ Availability and quantity of medicines ordered are checked against inventory on hand.
○ Any pharmaceutical and disease-based questions beyond the scope of the training are referred to the pharmacist.
○ Product is retrieved from the shelves following established procedures.
○ Labels are prepared in accordance with regulatory requirements, ensuring legibility.
○ Ordered medicines are counted using appropriate devices and packaged into a suitable container under pharmacist supervision
○ Prepared product is endorsed to the pharmacist for checking following established procedures.

A

PROCESS OVER-THE-COUNTER MEDICINE ORDER

45
Q

CORE COMPETENCIES

○ Prescription is checked for validity and completeness of prescription details in accordance with legal and regulatory requirements, upon receipt of the prescription
○ All available generic equivalents are offered to identify the preferred product of the patient following established procedures.
○ Availability of medicines ordered is checked, and quantity of order/s is/are confirmed.
○ Patient/client is questioned regarding any entitlement status with regard to the Health Care Benefits Scheme and PhilHealth insurance when applicable or the mode of payment.
○ Prescription is endorsed to the pharmacist for validation (signature).
○ Pharmacist is assisted to dispense the prescription according to the steps.
○ For partially filled prescription, quantity of medicine dispensed is subtracted and noted in the prescription pad prior to returning to the client/patient.
○ If the prescription is completely filled, prescription is kept and filed.

A

PROCESS PRESCRIPTION MEDICINE ORDER

46
Q

CORE COMPETENCIES

○ Where necessary, multiple orders from 2 or more customers are noted and endorsed to cashier
○ Prescription/patient data is accurately and confidentially entered into dispensing computer records according to regulatory requirements
○ Identity of the patient receiving the medicines is confirmed in accordance with company policy and procedure.
○ Change is accurately given and official receipt is issued.

A

RECEIVE PAYMENT & RELEASE EXACT CHANGE

47
Q

CORE COMPETENCIES

◉ Participate in health promotion and education campaigns
◉ Perform screening procedures for common diseases
◉ Refer patients to appropriate health care professionals or facilities
◉ Advise patients on reporting unusual experience with medicines
◉ Guide patients on how to fill-out form

A

PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE

48
Q

CORE COMPETENCIES

○ Health information is provided to patients in accordance with established procedures
○ Patients are educated on self-care and rational & responsible use of drug in accordance with established procedures
○ Information, education and communication materials are provided to the patients as needed

A

PARTICIPATE IN HEALTH PROMOTION & EDUCATION CAMPAIGNS

49
Q

CORE COMPETENCIES

○ Basic screening procedures are performed in accordance with established process
○ Provide information to patients regarding common diseases, minor ailments and seasonal diseases in accordance with established procedures
○ Patients are referred to health facility for proper diagnosis following established procedures

A

PERFORM SCREENING PROCEDURES FOR COMMON DISEASES

50
Q

CORE COMPETENCIES

○ Trigger points for referral are identified following established procedures
○ Patients with minor health problems are referred to the pharmacist
○ Patients with major health problems are referred to other health care professionals

A

REFER PATIENTS TO APPROPRIATE HEALTH CARE PROFESSIONALS OR FACILITIES

51
Q

CORE COMPETENCIES

○ Objectives of reporting adverse drug events are explained to patients in accordance with established procedures.
○ Unusual or unexpected effects of drugs are gathered and reported to pharmacist.
○ Patients are encouraged to report any unusual experience in the use of the medicine.

A

ADVISE PATIENTS ON REPORTING UNUSUAL EXPERIENCE WITH MEDICINES

52
Q

CORE COMPETENCIES

○ Instructions on how to fill-out the form are given to the patients in accordance with FDA requirements or company policy.
○ Items that should be answered in the health vigilance form are clarified to the patient.
○ Patient responses are processed, tabulated and summarized and reported to store supervisor.

A

GUIDE PATIENTS ON HOW TO FILL-OUT FORM

DISPENSING (6 decks)

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