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Dental Behavioral Science > M3 > Flashcards

M3 Flashcards

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1
Q

Person-
centered
care that is
culturally
humble
(4)

A

Attitude/Approach: professional,
respectful, non-judgmental
Ask questions to understand person’s
perspective—make no assumptions
Use plain language, limit medical
jargon, explain unfamiliar terms
Incorporate person’s values &
preferences into care

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2
Q

Be Aware of Your:
(3)

A

Body
language
Tone of
voice
Facial
expressions

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3
Q

Verbal Communication Skills
(2)

A

REFLECTIVE LISTENING EXPRESSING EMPATHY

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4
Q

Reflective Listening
(6)

A

Pause /
silence
Continuers /
minimal
encouragers
Mirroring
Labeling Paraphrase Summarizing

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5
Q

Identify instances of reflective
listening in the video
(6)

A
  • Pause / silence
  • Continuers
  • Mirroring
  • Labeling
  • Paraphrase
  • Summarizing
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6
Q

Expressing
Empathy
(NURSE)
(5)

A

Name
Understand
Respect
Support
Explore

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7
Q
A
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Dental Behavioral Science (5 decks)

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