M1 - Empathizing with users and defining pain points

Question 1

Aggregated empathy maps

Answer 1

Represent a visualization of everything designers know about an entire user segment or group of similar users

Question 2

Case study

Answer 2

Leads the user through your design process from the beginning to the end

Question 3

Empathy

Answer 3

The ability to understand someone else’s feelings or thoughts in a situation

Question 4

Empathy map

Answer 4

An easily understood chart that explains everything designers have learned about a type of user

Question 5

Non-disclosure agreement

Answer 5

A contract an employee might sign when working with a business, in which they agree not to share sensitive information

Question 6

Pain points

Answer 6

UX issues that frustrate the user and block the user from getting what they need

Question 7

Personas

Answer 7

Fictional users whose goals and characteristics represent the needs of a larger group of users

Question 8

Representative sample

Answer 8

A subset of the target population that seeks to accurately reflect the characteristics of the larger group

Question 9

Screener survey

Answer 9

A detailed list of questions that helps researchers determine if potential participants meet the requirements of the research study

Question 10

User group

Answer 10

A set of people who have similar interests, goals, or concerns