LSS Week 3 Flashcards
Learn!
What is the purpose of Performance Indicator Identification?
To specify exactly what needs to be measured
Why use a matrix diagram?
- To show relationships between issues or ideas
- Helps in prioritizing resources and processes
- it is a useful way to organize data.
What techniques contribute to active listening?
The listener
1.Paraphrasing concepts
2. Asking for clarification
Who is known as the father of statistical process control?
Dr. Walter A. Shewhart
Why is it important to set meeting rules?
- It keeps the team focused by reducing distractions
- It improves the team’s results by maximizing time
What is multi-voting?
A series of votes used to arrive at a group decision and to assign priorities to a list of items
Which component of the project charter most highly aligns with the organization’s strategic objectives?
Business case
By the end of the Define stage, you should have:
- A compelling business case
- A clear problem statement
- A defined scope
The map that shows the most steps and tasks is the
Micro/Improvement level map
What Six Sigma tools illustrate the dynamic impact of customer needs on customer satisfaction?
Kano Model
How might you use a process map in the “Analyze” phase of DMAIC?
Support root cause analysis
Which level map shows the big-picture view of the major steps in the process as they relate to the problem?
Management Level
Why is the Define stage such an important part of the whole project?
- It’s the foundation for everything else
- Many projects go wrong out of the gate
Which level map might you use to find redundancies and workarounds in the process?
Improvement Level
What is a Force Field Analysis used for?
To help identify what “forces” are at play in a particular action
