LSS Week 1+2 Flashcards
Learn!
Which 7M tool is used to translate customer requirements from a broad perspective to actionable and specific requirements that are measurable?
Tree Diagrams
What is the first tollgate in the DMAIC methodology?
Creating the project charter
What happens during the Control phase of DMAIC?
Long-term capabilities are verified for sustainable success
What are important elements of a good Green Belt?
- Good Project Management skills
- Being Unbiased
- Knowing how to communicate
What is the purpose of the Malcolm Baldrige National Quality Award?
To inspire companies to become more quality and customer-focused
Which of the brainstorming techniques describes a facilitator posing a problem and team members taking turns providing ideas?
Round-robin brainstorming
A nominal voting approach is a method of reaching what goal?
A consensus
A good use for a Force Field Analysis tool would be for the team to be able to
Understand driving forces and restraining forces
What are the 15 tollgates?
More detailed and distinct steps in the Six Sigma approach
What is not recommended criteria for first-wave projects?
A project that would work on a process that has high performance
A definition of quality that is in alignment with Six Sigma thinking is
Product or service uniformity around a target value
A good team :
- Has people on it from different areas of the organization
- May show signs of conflict
- Has an expert facilitator
What is the purpose of Performance Indicator Identification?
To specify exactly what needs to be measured
What did Carl Friedrich Gauss contribute to the origins of Six Sigma?
The concept of the normal curve metric as an error analysis tool
The primary goals of Lean Six Sigma are to improve
Effectiveness and efficiency
Which tollgate creates plans to address potential problems that may arise?
Response Plan
Within which company did Six Sigma originate in 1985?
Motorola
What best defines the relationship between the Green Belt and Process Owner during a Six Sigma project?
The Green Belt facilitates the tools of the DMAIC phases and helps the Process Owner keep the team focused on the goals and scope of the charter
In the Nominal Group Technique (NGT), the following steps are typically involved:
- Generate Ideas in writing
- Clarify meaning in group discussion
- Cast the final votes
A study of cost of poor quality is best described as a study of
- Internal failures
- external failures
- appraisal costs
- prevention costs
Affinity diagrams are useful tools to
Group and analyze ideas
What tool allows lots of brainstorming ideas to be sorted into groups based on their natural relationships, for review and analysis?
Affinity Diagrams
In a Fishbone Diagram, what categories of causes could be listed along the top and bottom of the diagram?
- DOWNTIME (8 wastes)
- 6 M’s – man, machine, method, material, measurement, and mother nature
- Steps in the process being analyzed
What is the nominal group technique?
A silent method of brainstorming for generating and prioritizing ideas in a group setting designed to ensure all participants have equal opportunity to contribute and prevent dominant voices from overshadowing others.
What is the group forming stage that results from confusion or differing views of the problem statement?
Storming
