LSS Week 1+2

Question 1

Which 7M tool is used to translate customer requirements from a broad perspective to actionable and specific requirements that are measurable?

Answer 1

Tree Diagrams

Question 2

What is the first tollgate in the DMAIC methodology?

Answer 2

Creating the project charter

Question 3

What happens during the Control phase of DMAIC?

Answer 3

Long-term capabilities are verified for sustainable success

Question 4

What are important elements of a good Green Belt?

Answer 4

1. Good Project Management skills
2. Being Unbiased
3. Knowing how to communicate

Question 5

What is the purpose of the Malcolm Baldrige National Quality Award?

Answer 5

To inspire companies to become more quality and customer-focused

Question 6

Which of the brainstorming techniques describes a facilitator posing a problem and team members taking turns providing ideas?

Answer 6

Round-robin brainstorming

Question 7

A nominal voting approach is a method of reaching what goal?

Answer 7

A consensus

Question 8

A good use for a Force Field Analysis tool would be for the team to be able to

Answer 8

Understand driving forces and restraining forces

Question 9

What are the 15 tollgates?

Answer 9

More detailed and distinct steps in the Six Sigma approach

Question 10

What is not recommended criteria for first-wave projects?

Answer 10

A project that would work on a process that has high performance

Question 11

A definition of quality that is in alignment with Six Sigma thinking is

Answer 11

Product or service uniformity around a target value

Question 12

A good team :

Answer 12

1. Has people on it from different areas of the organization
2. May show signs of conflict
3. Has an expert facilitator

Question 13

What is the purpose of Performance Indicator Identification?

Answer 13

To specify exactly what needs to be measured

Question 14

What did Carl Friedrich Gauss contribute to the origins of Six Sigma?

Answer 14

The concept of the normal curve metric as an error analysis tool

Question 15

The primary goals of Lean Six Sigma are to improve

Answer 15

Effectiveness and efficiency

Question 16

Which tollgate creates plans to address potential problems that may arise?

Answer 16

Response Plan

Question 17

Within which company did Six Sigma originate in 1985?

Answer 17

Motorola

Question 18

What best defines the relationship between the Green Belt and Process Owner during a Six Sigma project?

Answer 18

The Green Belt facilitates the tools of the DMAIC phases and helps the Process Owner keep the team focused on the goals and scope of the charter

Question 19

In the Nominal Group Technique (NGT), the following steps are typically involved:

Answer 19

1. Generate Ideas in writing
2. Clarify meaning in group discussion
3. Cast the final votes

Question 20

A study of cost of poor quality is best described as a study of

Answer 20

• Internal failures
• external failures
• appraisal costs
• prevention costs

Question 21

Affinity diagrams are useful tools to

Answer 21

Group and analyze ideas

Question 22

What tool allows lots of brainstorming ideas to be sorted into groups based on their natural relationships, for review and analysis?

Answer 22

Affinity Diagrams

Question 23

In a Fishbone Diagram, what categories of causes could be listed along the top and bottom of the diagram?

Answer 23

• DOWNTIME (8 wastes)
• 6 M’s – man, machine, method, material, measurement, and mother nature
• Steps in the process being analyzed

Question 24

What is the nominal group technique?

Answer 24

A silent method of brainstorming for generating and prioritizing ideas in a group setting designed to ensure all participants have equal opportunity to contribute and prevent dominant voices from overshadowing others.

Question 25

What is the group forming stage that results from confusion or differing views of the problem statement?

Answer 25

Storming