Long Test 4: Roles Of TQM Leadership

Question 1

TQM requires a committed ______

Answer 1

Top managers

Question 2

Senior management must practice what?

Answer 2

MBWA

Management by Wandering Around

Question 3

3 Foundations

Answer 3

Ethics
Integrity
Trust

Question 4

Refer to the accepted principles of right or wrong that govern the conduct of business people

Answer 4

Ethics

Question 5

Refers to honesty, values and an individual’s sincerity at workplace

Answer 5

Integrity

Question 6

A by-product of integrity and ethical conduct

Answer 6

Trust

Question 7

3 Bricks

Answer 7

Training
Teamwork
Leadership

Question 8

Is very important for employees to be highly

Answer 8

Training

Question 9

With the use of teams, the business will receive quicker and better solutions to problems

Answer 9

Teamwork

Question 10

Provides a direction of entire process of TQM

Answer 10

Leadership

Question 11

What is the binding mortar made of?

Answer 11

Communication

Question 12

Means a common understanding of ideas between the sender and the receiver

Answer 12

Communication

Question 13

3 types of Communication and explain

Answer 13

Downward Comm
-top managers to employees

Upward Comm
-employees to top managers

Sideways Comm
-dept. to dept.

Question 14

What is the roof made of?

Answer 14

Recognition

Question 15

Acts as a catalyst and drives employees to work hard as a team and deliver their best.

Answer 15

Recognition

Question 16

Provide over all direction to build quality into the culture of the organization

Answer 16

Quality council

Question 17

Quality council is consist of?

Answer 17

Chief executive officer and the functional heads of various departments and a consultant or Coordinator

Question 18

What are the Quality Statements?

Answer 18

1. Vision Statement
2. Mission Statement
3. Quality Policy Statement

Question 19

Short declaration of what an organization aspires to be tomorrow
Provide succinct guideline for decision making

Answer 19

Vision Statement

Question 20

Provides a clear statement of purpose for employees, customers, and supplies.

Answer 20

Mission statement

Question 21

A guide for everyone in the organization as to how they should provide products and services to the customers.

Answer 21

Quality policy