Long Test 4: Roles Of TQM Leadership Flashcards
TQM requires a committed ______
Top managers
Senior management must practice what?
MBWA
Management by Wandering Around
3 Foundations
Ethics
Integrity
Trust
Refer to the accepted principles of right or wrong that govern the conduct of business people
Ethics
Refers to honesty, values and an individual’s sincerity at workplace
Integrity
A by-product of integrity and ethical conduct
Trust
3 Bricks
Training
Teamwork
Leadership
Is very important for employees to be highly
Training
With the use of teams, the business will receive quicker and better solutions to problems
Teamwork
Provides a direction of entire process of TQM
Leadership
What is the binding mortar made of?
Communication
Means a common understanding of ideas between the sender and the receiver
Communication
3 types of Communication and explain
Downward Comm
-top managers to employees
Upward Comm
-employees to top managers
Sideways Comm
-dept. to dept.
What is the roof made of?
Recognition
Acts as a catalyst and drives employees to work hard as a team and deliver their best.
Recognition
Provide over all direction to build quality into the culture of the organization
Quality council
Quality council is consist of?
Chief executive officer and the functional heads of various departments and a consultant or Coordinator
What are the Quality Statements?
- Vision Statement
- Mission Statement
- Quality Policy Statement
Short declaration of what an organization aspires to be tomorrow
Provide succinct guideline for decision making
Vision Statement
Provides a clear statement of purpose for employees, customers, and supplies.
Mission statement
A guide for everyone in the organization as to how they should provide products and services to the customers.
Quality policy
