Long Test 3: Deming's 14 Pts

Question 1

1-4

Answer 1

1. Create Constancy of Purpose
2. Adopt the New Philosophy
3. Cease Dependence on Mass Inspection
4. Cease Award of Business on Price Tag alone

Question 2

5-8

Answer 2

5. Improve constantly & forever the system of Production & Service
6. Institute training
7. Adopt & institute leadership
8. Drive out fear

Question 3

9-11

Answer 3

9. Breakdown barriers between departments
10. Eliminate slogans, exhortations and targets
11. Eliminate numerical quotas for the work force & numerical goals for management

Question 4

12-14

Answer 4

12. Remove barriers that deny people pride of workmanship
13. Institute a vigorous program of education and self-improvement
14. Take action to accomplish the transformation

Question 5

Why Deming?

Answer 5

His focus is transformational. It is directed towards the top managers.