6: Employee Involvement Flashcards
can be defined as a concept used to describe the factors within an individual, which arouse, maintain, and channel behaviour towards a goal.
Motivation
According to this theory, every individual is depicted as a wanting organism, with a desire to rise from one level to another level in the society.
Maslow’s Hierarchy of Needs
Maslow’s Hierarchy of Needs
Psychological/Basic Needs Safety Needs Social Needs Esteem Needs Self-Actualization
The conclusion he drew is that job satisfaction and job dissatisfaction are not opposites.
Herzberg’s Two-Factor Theory
Herzberg’s Two-Factor Theory
is divided into two, what are these and under it?
Motivators:
- Work itself
- Autonomy
- Authority
- Responsibility
- Recognition
- Achievement
Hygiene:
- Relationships
- Job Security
- Work Conditions
- Salary/Wages
Why: The opposite of Satisfaction is No Satisfaction.
The opposite of Dissatisfaction is No Dissatisfaction
No Satisfaction does not mean dissatisfaction
Is an environment in which people have the ability, the confidence, and the commitment to take responsibility and ownership to improve the process and initiate the necessary steps to satisfy customer requirements within well-defined boundaries in order to achieve organizational values and goals.
Employee Empowerment
Three conditions in Employee Empowerment:
- Everyone must understand the need for change.
- The system needs to change to the new paradigm.
- The organization must enable its employees.
Defined as a group of people working together to achieve common objectives or goals.
Teams
Is the cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfil the objectives or goals of the group.
Teamwork
The following are important for a successful team:
- Well-defined goal
- Sufficient resources to accomplish the objectives
- Training & Education for the team members
- Selecting like-minded people to work in team
What is TEAM
Together, Everyone Achieves More
Types of Teams
a. Process Improvement Teams
b. Cross-Functional Teams
c. Self-directed / Self-managed Work Teams
- temporary teams that formed for accomplishing objectives.
- w/ 6-10 members
Process Improvement Teams
-6-10 members represent a number of different functional areas
Cross-Functional Teams
-no supervisors because members manages their work.
Self-directed / Self-managed Work Teams
Stages of Team Development
Forming Storming Norming Performing Adjourning
Decision Making Methods
- Non-decision
- Unilateral Decision
- Handclasp Decision
- Minority-rule decision
- Majority-rule decision
- Consensus
A system designed to provide employees with the opportunity to be involved by contributing to the organization.
Suggestion System
The key to an effective system is
management commitment
5 Ground Rules in creating a suggestion system:
BRSRR
Be progressive Remove Fear Simply the process Respond Quickly Reward the Idea.
is a form of employee motivation in which the organization publicly acknowledges the positive contributions an individual or team has made to the success of the organization.
Recognition
is delivered using verbal and written praise and may include symbolic items such as certificates and plaques.
Acknowledgement
is something tangible (such as trip incentives and cash award) to promote behaviour.
Reward
Recognition and reward go together to what?
Recognition and reward go together to form a system for letting people know they are valuable members of the organization.
Give some benefits of Employee Involvement?
Employees:
- make better decisions using their expert knowledge of the process
- would implement and support decisions they had a part in making
- better able to spot areas for improvement
- better to accept change because they control the work environment
