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TQM > 6: Employee Involvement > Flashcards

6: Employee Involvement Flashcards

1
Q

can be defined as a concept used to describe the factors within an individual, which arouse, maintain, and channel behaviour towards a goal.

A

Motivation

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2
Q

According to this theory, every individual is depicted as a wanting organism, with a desire to rise from one level to another level in the society.

A

Maslow’s Hierarchy of Needs

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3
Q

Maslow’s Hierarchy of Needs

A 
Psychological/Basic Needs
Safety Needs
Social Needs
Esteem Needs
Self-Actualization
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4
Q

The conclusion he drew is that job satisfaction and job dissatisfaction are not opposites.

A

Herzberg’s Two-Factor Theory

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5
Q

Herzberg’s Two-Factor Theory

is divided into two, what are these and under it?

A

Motivators:

  • Work itself
  • Autonomy
  • Authority
  • Responsibility
  • Recognition
  • Achievement

Hygiene:

  • Relationships
  • Job Security
  • Work Conditions
  • Salary/Wages
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6
Q

Why: The opposite of Satisfaction is No Satisfaction.

The opposite of Dissatisfaction is No Dissatisfaction

A

No Satisfaction does not mean dissatisfaction

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7
Q

Is an environment in which people have the ability, the confidence, and the commitment to take responsibility and ownership to improve the process and initiate the necessary steps to satisfy customer requirements within well-defined boundaries in order to achieve organizational values and goals.

A

Employee Empowerment

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8
Q

Three conditions in Employee Empowerment:

A
  1. Everyone must understand the need for change.
  2. The system needs to change to the new paradigm.
  3. The organization must enable its employees.
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9
Q

Defined as a group of people working together to achieve common objectives or goals.

A

Teams

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10
Q

Is the cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfil the objectives or goals of the group.

A

Teamwork

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11
Q

The following are important for a successful team:

A
  1. Well-defined goal
  2. Sufficient resources to accomplish the objectives
  3. Training & Education for the team members
  4. Selecting like-minded people to work in team
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12
Q

What is TEAM

A

Together, Everyone Achieves More

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13
Q

Types of Teams

A

a. Process Improvement Teams
b. Cross-Functional Teams
c. Self-directed / Self-managed Work Teams

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14
Q
  • temporary teams that formed for accomplishing objectives.

- w/ 6-10 members

A

Process Improvement Teams

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15
Q

-6-10 members represent a number of different functional areas

A

Cross-Functional Teams

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16
Q

-no supervisors because members manages their work.

A

Self-directed / Self-managed Work Teams

17
Q

Stages of Team Development

A 
Forming
Storming
Norming
Performing
Adjourning
18
Q

Decision Making Methods

A
  1. Non-decision
  2. Unilateral Decision
  3. Handclasp Decision
  4. Minority-rule decision
  5. Majority-rule decision
  6. Consensus
19
Q

A system designed to provide employees with the opportunity to be involved by contributing to the organization.

A

Suggestion System

20
Q

The key to an effective system is

A

management commitment

21
Q

5 Ground Rules in creating a suggestion system:

A

BRSRR

Be progressive
Remove Fear
Simply the process
Respond Quickly
Reward the Idea.
22
Q

is a form of employee motivation in which the organization publicly acknowledges the positive contributions an individual or team has made to the success of the organization.

A

Recognition

23
Q

is delivered using verbal and written praise and may include symbolic items such as certificates and plaques.

A

Acknowledgement

24
Q

is something tangible (such as trip incentives and cash award) to promote behaviour.

A

Reward

25
Q

Recognition and reward go together to what?

A

Recognition and reward go together to form a system for letting people know they are valuable members of the organization.

26
Q

Give some benefits of Employee Involvement?

A

Employees:

  • make better decisions using their expert knowledge of the process
  • would implement and support decisions they had a part in making
  • better able to spot areas for improvement
  • better to accept change because they control the work environment

TQM (6 decks)

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