Logic & Automation Flashcards
1
Q
Which of the following functions are available when defining a roll-up summary field? Choose 3
A.) COUNT B.) SUM C.) AVG D.) MIN E.) MOD
A
A.) COUNT
B.) SUM
D.) MIN
The functions available when defining roll-up summary fields are: COUNT, SUM, MIN and MAX
2
Q
Steadfast Insurance has a custom object named Claim for tracking insurance claim requests. Each claim record is linked to an insurance contract, which contains a field called Claim Limit for storing the maximum amount that can be claimed. An insurance manager needs to check this limit as one of the considerations for approving or rejecting the claim request. What method should be used to provide this information? Choose 1
A.) Use a workflow field update to copy the limit amount to the claim record
B.) Use Flow Builder to copy the limit amount to the claim record
C.) Use a cross-object formula to display the claim limit on the claim record
D.) Use Process Builder to store the claim limit on the claim record
A
C.) Use a cross-object formula to display the claim limit on the claim record
Although the other options can be used to eventually display the required information on the claim record, using the formula is the most straightforward configuration for meeting the requirement
3
Q
What can be done to allow a user to recall an approval request submitted by him? Choose 1
A.) Ask a developer to write Apex code that recalls approval requests
B.) Select the “Recall” checkbox on the record for which the approval request should be recalled
C.) Select the “Allow recall” checkbox in the “Recall Settings”
D.) Select the “Allow submitters to recall approval requests” in “Submission Settings”
A
D.) Select the “Allow submitters to recall approval requests” in “Submission Settings”
The “Allow submitters to recall approval requests” checkbox in the “Submission Settings” of a standard approval process setup wizard can be used to control this behavior
4
Q
What is true about assigning approval requests to queues? Choose 2
A.) Any queue members can approve or reject an approval request
B.) Approval request emails are sent to the queue email address
C.) A queue can be used as a delegated approver
D.) Approval requests can be assigned to a queue for any object
A
A.) Any queue members can approve or reject an approval request
B.) Approval request emails are sent to the queue email address
Approval requests can be assigned to objects that support queues. A group or queue cannot be assigned as a delegated approver.
5
Q
EDG Electronics created two different record types and sales processes for their service and consumer products. Which of the following should the admin configure to define and designate the sales processes for different users? Choose 3
A.) Workflow Rules B.) Validation Rules C.) Picklist Values D.) Profiles E.) Page Layouts
A
C.) Picklist Values
D.) Profiles
E.) Page Layouts
Validation rules and workflow rules are not configured while defining business processes for different users using record types.
A business process van be assigned to a record type.
6
Q
Company will use SFDC to collect lead information from different sources. The information collected about a lead will vary greatly depending on if the lead is interested in life insurance or business insurance. Which of the following SFDC features can be configured for this requirement? Choose 1
A.) Record Types
B.) Tab Settings
C.) Visualforce Pages
D.) Custom Objects
A
A.) Record Types
7
Q
Company would like to see a red/yellow/green traffic light representation on the Opp detail page based o the value in the “Opp probability” field. What would you use to achieve this? Choose 1
A.) Formula field
B.) Master-Detail Relationship
C.) Image Field
D.) Text Area (Rich) Field
A
A.) Formula field
An image (stored in documents) can be displayed conditionally using a formula field that users the IMAGE() function.
8
Q
Which of the following statements are true about defining a roll-up summary field on a master object based on a Date/Time field on the detail object? Choose 1
A.) The field can be defined only if the roll-up type is COUNT
B.) The field can be defined only if the roll-up type is MAX or MIN
C.) Roll-up summary fields cannot be based on a Date/Time field
A
B.) The field can be defined only if the roll-up type is MAX or MIN
Date/Time fields are available only when MIN or MAX is selected as the roll-up type
9
Q
Which of these actions cannot be executed within an approval process after a record has received all the necessary approvals? Choose 1
A.) Email Alert
B.) Task
C.) Create a Record
A
C.) Create a Record
An approval process does not allow creating a record automatically. Each step can have up to 40 actions, 10 of each of the following types: email alert, field update, task, and outbound message.
10
Q
What is true about delegated approvers? Choose 2
A.) A delegated approver is specified while defining an approval process
B.) A delegated approver is an appointed user with approver permissions
C.) Delegated approvers can reject an approval request
D.) Delegated approvers can reassign approval requests
A
B.) A delegated approver is an appointed user with approver permissions
C.) Delegated approvers can reject an approval request
11
Q
An admin has received a requirement to display the total value of opps associated with an account for the current year. How can the requirement be fulfilled declaratively? Choose 1
A.) Use a roll-up summary field and enter the current year in filter criteria
B.) use a roll-up summary field and the CURRENTYEAR() function in filter criteria
C.) Use a roll-up summary field and the THISYEAR() function in filter criteria
D.) use a trigger to calculate the total value
A
A.) Use a roll-up summary field and enter the current year in filter criteria
Date functions cannot be used in the filter criteria of roll-up summary fields. Since the requirement should e made declaratively, an Apex trigger cannot be used
12
Q
An object has a URL custom field named LINK, which is automatically populated by an external third-party platform integrated in the org. The URL populated in the field uses “http” and a developer would like to convert it to “https” and preserve the rest of the URL information. Which function can be used in a formula field to achieve this? Choose 1
A.) CHANGE
B.) HYPERLINK
C.) SUBSTITUTE
D.) REPLACE
A
C.) SUBSTITUTE
the SUBSTITUTE function can be used to replace “http” with “https” in the field URL.
The CHANGE and REPLACE functions do not exist. The HYPERLINK function is used to display a ink by specifying a URL, a link text, and a target attribute.
13
Q
Matt is an SFDC user who has noticed that he can edit the XYZ Opportunity record even though its submitted for approval. What could be the possible reasons for this? Choose 2
A.) Matt submitted the approval request
B.) Matt is the owner of the opportunity
C.) Matt is the current approver
D.) Matt is a System Admin
A
C.) Matt is the current approver
D.) Matt is a System Admin
14
Q
How can an approval request be triggered? Choose 3
A.) Apex code users an approval process B.) A process that includes a "Submit for Approval" action is executed C.) A user clicks a button or link D.) A workflow rule is executed E.) An escalation action
A
A.) Apex code users an approval process
B.) A process that includes a “Submit for Approval” action is executed
C.) A user clicks a button or link
15
Q
Opportunity approval requests need to routed to approvers based on the requestor’s region and the opportunity’s account type. How can this be done? Choose 1
A.) Serial Approval Process
B.) Dynamic Approval Process
C.) Matrix Approval Process
D.) Parallel Approval Process
A
B.) Dynamic Approval Process
Approval processes allow routing to a user specified in any user lookup field on the submitted record. A dynamic approval process is one that uses Apex to populate the value of a user lookup field on the submitted record by referencing a matrix of values recorded in a custom object.
In parallel approval processes, an approval request is sent to multiple users simultaneously. It is configured to require approval from either only one of the approvers, or all of them, before the record is moved to the next step. In serial approval processes, an approval from only a single user is needed.
16
Q
Company needs to see an Account custom field named “Account Priority” on the Opportunity detail page. What is the best way to achieve this? Choose 1
A.) Create a formula field on the Opportunity object and add to Opportunity Page Layout
B.) Create a formula field on the Account object and add to Opportunity Page Layout
C.) Add the Account field “Account Priority” to Opportunity Page Layout
A
A.) Create a formula field on the Opportunity object and add to Opportunity Page Layout
This can be achieved by creating a cross-object formula field on the Opportunity object, which would contain “Account.AccountPriority__c”. This is based on the relationship between Account and Opportunity. This field is then added to the Opportunity page layout.
17
Q
Admin has noticed a large number of Opportunity approval requests being created in the company’s SFDC org. After deeper analysis, he has realized that most of those requests are unnecessary since an opportunity only needs to go through an approval process if the expected revenue is greater than $1 million. What can be done to address this? Choose 1
A.) Create a Workflow Rule with an Email Alert action to notify approvers
B.) use the Big Deal Alert functionality
C.) use a custom approval process created in Apex
D.) Define the entry criteria on the Approval Process
A
D.) Define the entry criteria on the Approval Process
The entry criteria of an Approval Process can be used to ensure that only certain records enter the approval process, and the “Expected Revenue” field of the Opportunity object could be used in the entry criteria to ensure that the opportunity only goes through the approval process if it is greater than $1 million.
18
Q
Sam reports to two managers, one in the US and the other in UK. When he submits a request for leave, both managers must approve the request. What features of approval processes can be configured to meet this requirement? Choose 2
A.) Unanimous Approval
B.) Multiple Approvers
C.) Dynamic Approval Routing
A
A.) Unanimous Approval
B.) Multiple Approvers
19
Q
The renewals department would like a list of all contracts that were activated more than 365 days ago. A custom Date field named “Contract_Activation_Date__c” has been created to record the contract activation date. How would you create a formula field for the list view filter criteria? Choose 1
A.) Create a formula field with the formula: (TODAY() - Contract_Activation_Date__c) > 365
B.) Create a formula field with the formula: (NOW() - Contract_Activation_Date__c) > 365
C.) Create a formula field with the formula: (Contract_Activation_Date__c - NOW()) > 365
D.) Create a formula field with the formula: (Contract_Activation_Date__c - TODAY()) > 365
A
A.) Create a formula field with the formula: (TODAY() - Contract_Activation_Date__c) > 365
To calculate a difference in days between two date fields the TODAY() function can be used.
20
Q
Company wants to capture some additional information while selling to accounts that belong to government authorities. Which of these steps represent the best solution? Choose 2
A.) Create a custom object called “Government Accounts”
B.) Create validation rules for the account fields specific to government accounts
C.) Define a separate account page layout for government accounts
D.) Create a record type to identify government accounts
A
C.) Define a separate account page layout for government accounts
D.) Create a record type to identify government accounts
Record types allow offering different business processes, picklist values, and page layouts to different users
21
Q
What is true regarding the capabilities of approval processes in Salesforce? Choose 1
A.) If an approver has selected a delegate, the delegated approver can always reassign any approval requests
B.) Records submitted for approval cannot be edited
C.) There can be no more than five approvers for an approval process
D.) Records can be automatically approved
A
D.) Records can be automatically approved
Records submitted for approval are locked, but the admin, and optionally, the approver, can edit the record. Delegated approvers cannot reassign requests; they can only approve or reject requests. More than five approvers can be defined per step. Records can be automatically approved based on criteria.
22
Q
To fulfill a business requirement, a formula field of a child object has been used in a roll-up summary field of a master object. Will the roll-up summary field function correctly? Choose 2
A.) Yes, but only if the value of a formula field does not result in “#Error!”
B.) Yes, if the formula field is not referring to another field in a different object
C.) No, if the formula field references fields derived from leads or contacts
D.) No, if the formula field contains a DATEVALUE, NOW or TODAY function
A
B.) Yes, if the formula field is not referring to another field in a different object
D.) No, if the formula field contains a DATEVALUE, NOW or TODAY function
Formula fields can be used in roll-up summary fields if they do not contain dynamic functions such as DATEVALUE, TODAY and NOW. They also cannot be used if they contain cross-object field references
23
Q
Which of the following can be used by an approver to receive an approval request? Choose 3
A.) Salesforce Mobile App Notification B.) Emails C.) Twitter D.) SalesforceA Mobile Notification E.) Chatter Posts
A
A.) Salesforce Mobile App Notification
B.) Emails
E.) Chatter Posts
Approvers can receive approval requests through Emails, Chatter Posts, or Salesforce Mobile App Notifications
24
Q
A custom object called “Feedback” has been created to store the feedback received from each customer. There is a requirement to display the average feedback score of each customer on their account record. Which of the following combinations of Salesforce features can be used to meet this requirement? Choose 1
A.) Master-detail relationship, roll-up summary fields, and a formula field
B.) Lookup relationship, roll-up summary fields, and a formula field
C.) Cross-object formula field
D.) Hierarchical relationship and Process Builder
A
A.) Master-detail relationship, roll-up summary fields, and a formula field
25
A developer has created a formula field on the Opportunity Product object to display the discounted amount associated with a product. There is a requirement to display the total discounted amount of the related products on every opportunity. Which of the following statements are true regarding the use of a roll-up summary field for this requirement? Choose 2
A.) A roll-up summary field can be used if the formula only refers to field on the Opportunity Product object
B.) A roll-up summary field can be used if the formula does not contain any functions
C.) A roll-up summary field can be used if the formula does not contain the DATEVALUE, NOW or TODAY functions
D.) It is not possible to use a roll-up summary field
A.) A roll-up summary field can be used if the formula only refers to field on the Opportunity Product object
C.) A roll-up summary field can be used if the formula does not contain the DATEVALUE, NOW or TODAY functions
A roll-up summary field can work with a formula field unless the formula refers to a field on another related object. For ex: if the formula refers to a field on the related Product object, it will not work. The formula field cannot use any dynamic formulas such as DATEVALUE, NOW or TODAY
26
Which of the following combinations of objects is NOT valid for creating roll-up summary fields? Choose 1
A.) Account & opportunity
B.) Account & Contacts
C.) Campaign & Campaign Member
D.) Opportunity & Opportunity Product
B.) Account & Contacts
The contact object is related to the Account object through a standard lookup relationship field.
27
Which data type cannot be used as a return type for formula fields? Choose 1
A.) Date
B.) Checkbox
C.) Currency
D.) Text Area (Long)
D.) Text Area (Long)
28
You can set up additional actions to take place when an approval request is recalled, approved, or rejected at each step. Which of the following is not a valid action? Choose 1
A.) Sending a message to a designated endpoint
B.) Creating a new record in Salesforce
C.) Assigning a task to a specified user
D.) Changing the value of a selected field
B.) Creating a new record in Salesforce
The 4 types are: task, email alert, field update, and outbound message
29
Admin received a requirement to display the number of "Project" records associated with an account on each account record. "Project" is a child object of Account in a master-detail relationship. The admin has decided to create a roll-up summary field. Which roll-up type should be used for the requirement? Choose 1
A.) COUNT
B.) MAX
C.) MIN
D.) SUM
A.) COUNT
SUM is used to aggregate the values of a certain field on the child object. COUNT is used found counting how many child records are associated with the aster record. MIN displays the lowest value from the aggregated field. Lastly, MAX displays the highest value from the aggregated field
30
Only users in the Sales department are permitted to submit contracts for approval. How should the approval process be configured to ensure this? Choose 1
A.) Add all Sales users to the list of allowed initial submitters by selecting the "user" submitter type
B.) Add the Sales group to the list of allowed initial submitters by selecting the "Public Groups" submitter type
C.) Add the contract owner to the list of allowed initial submitters by selecting the "Owner" submitter type
D.) Add the Sales department role to the list of allowed inital submitters by selecting the "Roles and Subordinates" submitter type
D.) Add the Sales department role to the list of allowed initial submitters by selecting the "Roles and Subordinates" submitter type
Although specifying all Sales users or the Sales group as initial submitters would work, the preferable option to limit the submitters to users in a sales role would be to use the role hierarchy. Also, if a user joins the Sales department in the future and a sales role assigned, this will make sure that he or she is permitted to submit contracts for approval automatically
31
Which of the following statements about master picklists are true? Choose 2
A.) Values added to the master picklist must be manually added to selected record types
B.) The master picklist contains possible values for all record types
C.) The master picklist is the list of picklist value for the master record type
D.) Values added to the master picklist are automatically added to each record type
A.) Values added to the master picklist must be manually added to selected record types
B.) The master picklist contains possible values for all record types
32
"Stock Symbol" is a custom field on the Account object. What is the best way to make this field appear on the Contact page layout? Choose 1
A.) lookup relationship field
B.) Roll-up summary field
C.) Formula Field
D.) Parent field
C.) Formula Field
A formula field that uses a cross-object formula allows the insertion of a reference to a merge field from the parent object. In this case, the formula would contain Account.Stock_Symbol__c
33
Company is using SFDC it manage travel requests. The company would like to allow managers to approve travel requests via email. What is true regarding email approval responses? Choose 1
A.) If the request is rejected, the approver must add the rejection comments directly in SFDC
B.) Approvers must have the "API Enabled" system permission
C.) Approval comments cannot be added within the email response
D.) Approvers must click a link in the approval email to respond to the request
B.) Approvers must have the "API Enabled" system permission
In order to allow approvers to respond to approval requests via email, the "API Enabled" user permission should be granted to them.
34
If a user does not have a certain record type assigned in their profile, which of the following is true? Choose 1
A.) The user will not be able to select the record type when creating records
B.) The user will not be able to access records of the record type
C.) The user will not be able to delete records of the record type
D.) The user will not be able to edit records of the record type
A.) The user will not be able to select the record type when creating records
The user will be prompted with an option to select the record type when creating a record. The default record type will be automatically used for the new record.
users can view records of any record type even if the record type is not associated with their profile. The ability to edit and delete records is controlled by object-level permissions.
35
You have a requirement to display the total cost of products on the opportunity record when they are added to an opportunity. "Products Cost" is a custom field on the Product object and is added as a formula field to the Opportunity Product object. How would yo meet this requirement? Choose 1
A.) Create a roll-up summary field on the Opportunity based on the formula field
B.) Create a workflow rule that copies the "Product Cost"to a currency field, and create a roll-up summary field based on the currency field
C.) Ask a developer to create a trigger that calculated the sum of the values of the formula field
D.) Create a process using Process Builder to update a currency field on the Opportunity object based on the "Product Cost" field on the "Opportunity Product" object
B.) Create a workflow rule that copies the "Product Cost"to a currency field, and create a roll-up summary field based on the currency field
Formula fields cannot be used in roll-up summaries if the reference fields on a related object. A workflow rue could copy the value of the product cost formula field, and the roll-up summary can be based on the currency field
36
If step criteria are defined on an approval process, which of the following actions are possible for records that do not meet the criteria? Choose 3
```
A.) Send an email alert
B.) Approve the record
C.) Reject the record
D.) Go to the last step
E.) Go to the next step
```
B.) Approve the record
C.) Reject the record
E.) Go to the next step
Three actions are possible if a record does not meet step criteria: "approve record", "reject record" and "go to next step". Go to next step applies only when there is a later step. The next step will only show if the next step has already been created.
37
Which of the following field types can e used in a formula field? Choose 1
A.) Text Area (Long)
B.) Text Field
C.) Description Field
D.) Text (Encrypted) Field
B.) Text Field
38
A workflow has been created to update the Stage field on the Opportunity object. what may be affected in the field update? Choose 3
A.) The Forecast Category value mapped to the Stage field
B.) The Close Date field on the Opportunity object
C.) The Type field on the Opportunity object
D.) The Type value mapped to the Stage field
E.) The Quantity field on the Opportunity object
A.) The Forecast Category value mapped to the Stage field
B.) The Close Date field on the Opportunity object
D.) The Type value mapped to the Stage field
Each picklist value of the Stage field is mapped to Type, Probability, and Forecast Category values that are configured individually. Depending on the stage a record is updated to and how it is configured, these associated values on the opportunity record may change.
These mappings on the Stage field are used in forecasting. ex: when a certain stage is mapped to a forecast category, the amounts of all opportunities belonging to that stage will be included in that forecast category amount.
39
Which considerations should a developer keep in mind when creating a workflow rule? Choose 2
A.) Workflow rules on custom objects can cause errors if the custom object is deleted
B.) Each workflow rule applies to a single object
C.) Field update actions are always executed first
D.) The order in which individual actions and types of actions are executed is guaranteed
B.) Each workflow rule applies to a single object
C.) Field update actions are always executed first
Workflow rules on custom objects are automatically deleted if the custom object is deleted. The order in which individual actions and types of actions are executed is not guaranteed. However, field update actions are executed first, followed by other actions.
40
Company has "Account Priority" and "Contact Priority" fields on the Account and Contact objects respectively. Any change made to the "Account Priority" field should get pushed to the "Contact Priority" field of all associated Contact records. What is the best way to fulfill this requirement? Choose 1
A.) Workflow
B.) Apex Trigger
C.) Validation Rule
D.) Process Builder
D.) Process Builder
Process Builder can be used to update child records when the parent record is modified
41
COmpany has a field named "Sequence Number" on the Account object. A developer is unable to use this field for a workflow field update. What could be the reason? Choose 1
A.) Field is a Text (Encrypted) field
B.) Field is a Formula field
C.) Field is an External ID
B.) Field is a Formula field
Read-only fields like formula or auto-number fields are not available for field updates. Other field types sch as Text (Encrypted) and those marked as "External ID" can be used for field updates
42
Which of the following functions can be used in a validation rule to check that a field has been entered in the Social Security Number format of 999-99-9999 where 9 represents a single digit? Choose 1
A.) FORMAT()
B.) REGEX()
C.) NUMERIC()
D.) SSN()
B.) REGEX()
The Regex function allows a custom field to be compared against a regular expression.
43
Company has a requirement that when a quote is accepted by a customer, other quotes related to the opportunity are deleted, and a draft agreement and follow-up task should be created automatically. What is the best way to achieve this in Salesforce. Choose 1
A.) Create a workflow rule that is triggered by a field update on the quote status with an action that deletes other quotes and created an agreement record and task
B.) Have a developer write an Apex trigger that creates an agreement record and follow-up task automatically based on the quote status and deletes other quotes
C.) Use Process Builder to define a process with an action that invokes a flow to create an agreement record and follow-up task, and delete the necessary quotes
D.) Use Flow Builder to define a record-triggered flow that deletes other quotes related to the opportunity and creates an agreement record and follow up task
D.) Use Flow Builder to define a record-triggered flow that deletes other quotes related to the opportunity and creates an agreement record and follow up task
44
Which of the following are used while designing a flow in the Flow Builder? Choose 3
A.) Elements
B.) Resources
C.) Connectors
D.) Events
A.) Elements
B.) Resources
C.) Connectors
Flow building blocks include elements, connectors, and resources. An element represents an action that can be executed, a connector represents a path, and a resource represents a value that can be referenced throughout the flow
45
Which of the following workflow actions cannot be automated by using Lightning Process Builder? Choose 1
A.) Tasks
B.) Email Alert
C.) Field Update
D.) Outbound message
D.) Outbound message
Process Builder can be utilized to automate all workflow actions except outbound messages
46
The Sales Manager of a company would like to receive a notification email whenever a salesperson creates a new opportunity. What should the admin do to ensure this? Choose 1
A.) Create a Workflow Rule with an "Email Alert" action
B.) Send an email using an Apex Trigger
C.) Create a Workflow Rule with an "Outbound Message" action
D.) Create an Approval Process
A.) Create a Workflow Rule with an "Email Alert" action
47
What is the impact of a currently active flow when a new flow version is being activated? Choose 1
A.) The currently active version will be automatically deleted
B.) The currently active version will be automatically deactivated
C.) The currently active version will run together with the new flow
D.) The currently active version will prevent the new flow from activating
B.) The currently active version will be automatically deactivated
It is allowed to have several different versions of a single flow in Salesforce. However, only one version of a flow can be active at a time. When a new version of a flow is being activated, the current active version will be automatically deactivated.
48
The admin has found an erroneous flow that is active in the company's SFDC org. She proceeds to delete the flow by first deactivating it. But she's unable to delete it after deactivation. What could be the reason? Choose 1
A.) Flows cannot be deleted; they can only be deactivated
B.) The flow has multiple versions
C.) There is a paused or waiting interview of the flow
D.) The flow was created by another user
C.) There is a paused or waiting interview of the flow
To delete an active flow version, it needs to be deactivated first. However, if a flow have any paused or waiting interviews, it cannot be deleted until those interviews are finished or deleted. If a flow was created by another user, it should still be possible for the admin to delete it. having multiple versions does not affect whether a flow can be deleted.
49
When using the Process Builder to create a process that starts due to a record change, what must be done after defining the "Process Name" and "API Name". Choose 1
A.) Choose the object, and specify when to start the process
B.) Choose the output type for the process flow
C.) Choose the object, and specify the fields that need to be updated
D.) Specify the execution order
A.) Choose the object, and specify when to start the process
50
The service department users work orders to manage service jobs. When a job is scheduled and resourced, the status is changed to "Pending Approval" and must be approved by the Service Manager. Which of the following are suitable solutions for meeting this requirement while ensuring consistency? Choose 2
A.) Use Flow Builder to create a flow that submits the work order for approval automatically based on the work order status
B.) Use Process Builder to create a process with an action that submits the work order for approval automatically based on the work order status
C.) Define an entry criteria on the approval process to start it automatically based on the work order status
D.) Define an entry criteria on the work order that checks whether the work order status is "Pending Approval" and request the scheduler to use the "Submit for Approval" button
A.) Use Flow Builder to create a flow that submits the work order for approval automatically based on the work order status
B.) Use Process Builder to create a process with an action that submits the work order for approval automatically based on the work order status
An action can be defined in a process or flow to submit a record for approval automatically. A flow can be triggered automatically when a record is created or updated. It can invoke the "Send for Approval" Action. Similarly, a process created using Process Builder can also submit a record for approval automatically when a record changes via the "Submit for Approval" action.
51
In what order does Salesforce process the following rules? Choose 1
1. ) Assignment rules
2. ) Auto-response rules
3. ) Escalation rules
4. ) Validation rules
5. ) Workflow rules
A.) 1, 2, 3, 4, 5
B.) 1, 2, 3, 5, 4
C.) 2, 1, 4, 5, 3
D.) 4, 1, 2, 5, 3
D.) 4, 1, 2, 5, 3
52
The admin has defined custom objects for projects and work items. A custom field has been created on the Work Item object for storing the number of work hours spent. A custom field has also been created on the Project object to store the total number of work hours spent on all related work items. A lookup relationship field has been defined on the Work Item object to the Project object. When a project is updated, the field that stores that total number of work hours needs to be updated automatically. What should the admin do in order to meet the requirement? Choose 1
A.) Use Process Builder
B.) Use Flow Builder
C.) use an Apex trigger
D.) use a Roll-up Summary field
B.) Use Flow Builder
An autolaunched flow can be created and configured in Flow Builder to run before a project is saved to the database. Auto-launched flow can use a "record-triggered flow" template. The "Get Records", "Loop" and "Assignment" elements can be used to query and iterate through related work items, add the work hours, and update the field on the project that stores the total number of work hours.
53
Which of the following can be addressed using a flow created using Flow Builder? Choose 3
A.) Creating and deleting records from two unrelated objects
B.) Submitting a record for approval
C.) Getting input from the end user
D.) Invoke a process created using Process Builder
E.) Sending an outbound message without code
A.) Creating and deleting records from two unrelated objects
B.) Submitting a record for approval
C.) Getting input from the end user
A flow can address all of these requirements, except sending an outbound message without code or invoking a process.
54
Sam has written the following validation rule for the custom field named "Count":
OR(Count_c = 0.MOD (Count_c.2) <> 0)
What should be the error message for this validation rule? Choose 1
A.) Count must be a non-zero odd number
B.) Count must be a non-zero even number
C.) Count cannot be non-zero even number
D.) Count cannot be a non-zero odd number
B.) Count must be a non-zero even number
An error message is displayed when the validation rule criteria evaluate to true. In this case, the validation rule checks whether the "Count" is 0 or an odd number. If either is true, it displays as error.
55
Company uses a custom object for tracking enrollments in a program. It needs to ensure that when a contact is marked as "Inactive", the enrollment records associated to the contact are deleted from the system. Which of the following would be the recommended tool to achieve this use case? Choose 1
A.) Trigger
B.) Workflow
C.) Flow Builder
D.) Process Builder
C.) Flow Builder
An after-save record-triggered flow can be created in Flow Builder to meet the requirement. After contact is saved, the flow will be launched automatically and delete the related enrollments if the triggering record meets the criteria.
Although an Apex trigger could be developed, it is best practice to resort to a declarative feature when feasible. Process Builder does not have the capability to delete records, although it can be used to invoke a flow that handles the record deletion. A workflow rule cannot be used to delete records
56
A workflow field update has been defined on the Account object. When editing an account record after a workflow rule has run, you notice that the record has validation errors. What could cause this? Choose 1
A.) The field update used an invalid value
B.) The validation rule was changed
C.) The validation rule has invalid syntax
D.) A different field on the Account object was changed, which caused a validation error
A.) The field update used an invalid value
Because updated to records based on workflow rules don't trigger validation rules, workflow rules can invalidate previously valid fields.
57
While creating a flow using Flow Builder, which of the following needs to be defined in order to use the "Create Records" element in the flow? Choose 1
A.) Constant
B.) Record Variable
C.) ID Variable
D.) Screen
B.) Record Variable
"Create Records" is used to create a Salesforce record from a "Record Variable". Multiple records can also be created. To set the record fields, it is also possible to use separate variables, resources, and literal values.
A Constant or ID Variable is not necessary to create a new record. In fact, it should be ensured that the ID is blank in the record variable.
58
Company uses a custom object to record loan details for customers. As part of the loan agreement, the agreed load rate is stored. The load rate cannot e modified after it is initially saved. What is the best way to meet this requirement. Choose 1
A.) Create a validation rule using the NOT(), ISNEW(), and ISCHANGED() function
B.) Create a validation rule using the ISNEW() function
C.) Set the field to read-only using field-level security
D.) Create a trigger to prevent changes to the laon rate
A.) Create a validation rule using the NOT(), ISNEW(), and ISCHANGED() function
59
An admin has defined a workflow rule with a field update action that should update the "Amount" field on opportunnities whenever a custom field is updated. What could be a possible reason if the "Amount" field on one of the opportunity records is not affected by the field update? Choose 1
A.) A quote has been created for the opportunity
B.) Products have been added to the opportunity
C.) A contract related to the opportunity has been activated
D.) The "Amount" field is always read-only
B.) Products have been added to the opportunity
It is possible to define field updates using the "Amount" field on Opportunity, but it would only apply to those opps that calculated and not affected by that field update. Creating a quote for an opportunity does not have an effect on updating the "Amount" field. A contract is typically with an account or contact but not an opportunity. Activating a contract that is related to the account of an opp does not prevent updating the "Amount" field on the opp using a workflow field update.
60
While defining a validation rule, what an an admin use to ensure that the name of an opp contains the ":" character when it is created or edited? Choose 2
A.) SEARCH() function
B.) INDEX() function
C.) CONTAINS() function
D.) FIND() function
C.) CONTAINS() function
D.) FIND() function
The FIND() function can be used to search for text within a field and return the position of a character. If it is not returned. An example validation rule is :FIND(":", Name) = 0. The CONTAINS() function compares two arguments of text and returns TRUE if the first argument contains the second argument.
61
One workflow rule has been defined that sets the value of an "Is Active" checkbox field to true when the value of the "Subscription" picklist field is set to "Active". A second workflow rule has been defined that updates the value of "Subscription" to "Active" when "Is Active" is set to true. The option to "Re-evaluate Workflow Rules After Field Change" is enabled for the field update actions. What happens when the value of the Subcription field is "Pending" and then "Is Active" is set to true by a user? Choose 1
A.) None of the workflow rules would be evaluated
B.) The first workflow rule would be evaluated one more time
C.) The field updates in the workflow rules will not be executed
D.) Both workflow rules would be evaluated once only
B.) The first workflow rule would be evaluated one more time
If "Re-evaluate Workflow Rules After Field Change"is enabled for a field update action, SFDC will re-evaluate the workflow rules on the object when the field update results in a field value change. In this scenario, when the "Is Active" field is set to true, the second workflow rule causes the value of the Subscription field to be changed from "Pending" to "Active". Since a field value change has occurred, and the re-evaluate setting is enabled on the field update that is related to that workflow rule, the first workflow rule will be evaluated one more time.
62
There is a request to define a process that sends out an email to the org's SFDC admin when the account phone number is modified. How can the criteria be defined for the process in Lightning Process Builder? Choose 1
A.) [Account].Phone Does Not Equal PRE([Account].Phone)
B.) [Account].Phone Does Not Equal OLD([Account].Phone)
C.)[Account].Phone Is Changed = True
D.) [Account].Phone Is Modified = True
C.)[Account].Phone Is Changed = True
Process Builder allows using an "Is changed" operator to identify whether a field value has changed. All the other options are invalid filter conditions operators.
63
Which of the following validation rules would ensure that the currency code can only be set to USD, EUR, GBP or JPY? Choose 1
A.) INCLUDES (CurrencyIsoCode, "USD", "EUR", "GBP", "JPY")
B.) CONTAINS (CurrencyIsoCode, "USD", "EUR", "GBP", "JPY")
C.) (CurrencyIsoCode != "USD", "EUR", "GBP", "JPY")
D.) CASE (CurrencyIsoCode, "USD", 1, "EUR", 1, "GBP", 1, "JPY" 1,0) = 0
D.) CASE (CurrencyIsoCode, "USD", 1, "EUR", 1, "GBP", 1, "JPY" 1,0) = 0
The CASE function checks an expression against a series of values. If a match is not found, it returns the "else" result, which is 0 in this case.
64
Company tracks commitments for fundraising campaigns using a custom object. there is a requirement that a commitment amount can only be increased but not decreased once saved. What is the most suitable option for this requirement? Choose 1
A.) Use Process Builder to compare the previous and new commitment values
B.) Use a workflow action that runs on the update of the commitment field
C.) use a validation rule using PRIORVALUE() function
D.) Use a validation rule using the PREVIOUSVALUE() function
C.) use a validation rule using PRIORVALUE() function
The PRIORVALUE() function can be used to compare a previous value to the new value. When the error conditions custom validation rule returns true, a custom error message can be displayed, and the record is prevented from being saved.
65
Account object to update the value of the "Is Active" custom field to "True" when the value of the "Payment Status" custom field is changed to "Paid". The checkbox to "Re-evaluate Workflow Rules after Field Change" has been selected for the field update action associated with this workflow rule. Another workflow rule named "Transaction Status Rule" has also been defined, which updates the value of the "Transaction Status" custom field is changed to "Success". What is true about the workflow rule(s) that will be triggered when "Transaction Status" is changed to "Success" by a sales user? Choose 1
A.) Neither workflow rule will be triggered
B.) Only the "Transaction Status Rule"will be triggered
C.) Both the workflow rules will be triggered
D.) Only the "Payment Status Rule" will be triggered
B.) Only the "Transaction Status Rule"will be triggered
If a workflow update action changes the value of a field, all workflow rules on the associated object are re-evaluated if "Re-evaluate Workflow Rules After Field Change" is enabled for the field update. Any workflow rules whose criteria are met as a result of the field update are triggered.
However, in this case, since the checkbox is only selected for the field update associated with the first workflow rule names "Payment Status Rule" when the second workflow rule named "Transaction Status Rule" is triggered due to a field change, the first rule is not triggered as a result of the change.
Moreover, since the value of the "Payment Status" custom field is not manually changed by the user, workflow rules will not be re-evaluated as a result of the field update associated with the first rule. The value of the "Is Active" field will not be set to "True" in this case.
66
Contracts must be approved before the status is set to "Finalized". How can this requirement be met? Choose 1
A.) Add a validation action in the approval process to ensure that status is not set to "Finalized" before the contract is approved
B.) use a trigger on the "Contract" object to check whether a contract has been approved when the status is changed
C.) Add a final approval action in the approval process to update a field on the contract, and use a validation rule to check this field when the contract status is changed to "Finalized"
D.) use Process Builder to check that the contract is approved when the contract is edited and the status is set to "Finalized"
C.) Add a final approval action in the approval process to update a field on the contract, and use a validation rule to check this field when the contract status is changed to "Finalized"
A final approval action could be used to set the value of a field on the "Contract" object to indicate that the contract has been approved. A validation rule could reference this field when a contract status is changed and display an error if the contract is not approved.
67
While designing a flow in the Flow Builder, which resource allows creating a container to hold multiple field values related to a single record? Choose 1
A.) Record Variable
B.) Record Collection Variable
C.) Collection Variable
D.) Variable
A.) Record Variable
While designing a flow in the Flow Builder, the resource called "Record Variable" is used to store field values for a single SFDC record or a collection of records. The data type of "Record" can be selected while defining the variable.
A Variable is designed for holding a single value of a certain data type, whereas a Collection Variable is for holding multiple values of a single data type. A Record Collection Variable is for storing a set of field values of the same object type.
68
The admin has defined a lookup relationship between the standard Account object and a custom object called "Survey Result". The director of the company would like a field on the Account object that displays the total number of survey results associated with each account. Which of the following should be used to meet this requirement? Choose 1
A.) Apex Trigger
B.) Roll-Up Summary Field
C.) Flow Builder
D.) Process Builder
C.) Flow Builder
An after-save record-triggered flow can be created to count the total number of related survey results to an account when a survey result is created, and save the number on the Account field. Then, before-deleted record-triggered flow can be created [...] result is deleted.
69
If the "Discount" field on an app has a greater value then 30%, the opp needs to be automatically assigned to the Vice President for approval. Which of the following automation tools could be used to meet the requirement? Choose 3
```
A.) Approval Process
B.) Workflow Rule
C.) Process Builder
D.) Flow Builder
E.) Push Topics
```
A.) Approval Process
C.) Process Builder
D.) Flow Builder
In this scenario, Process Builder or Flow Builder can be used with an Approval Process for automating the submission of records for approval. Both of them can be triggered automatically when an opportunity is created or updated. Either of the two would be appropriate, depending on preference and other requirements. A process or flow can automatically submit the record for approval based on an exisitng approval process if it has a discount value greater than 30%.
A record cannot be sent for approval using a Workflow Rule. Push Topics are used to broadcast notifications about record changes and cannot initiate an approval process.
70
As part of data entry validation, the country code specified by users in a text field needs to be validated. A custom object contains the values for every country code. How could this requirement be met? Choose 1
A.) use a "before" trigger
B.) use a validation rule with the VLOOKUP() function
C.) use an "after" trigger
D.) use a validation rule with the INCLUDES() function
B.) use a validation rule with the VLOOKUP() function
The VLOOKUP function can search a custom object for a specific value and return another value. the INCLUDES function determines if any value selected in a multi-select picklist field equals a specified text literal, which would not be useful for this requirement.
71
What is true about the "variable" resource in process builder? Choose 2
A.) It can hold multiple values of multiple data types
B.) It can hold values that can be changed at any point in the flow
C.) It can hold multiple field values for multiple records
D.) It can hold only a single field value for a single record
B.) It can hold values that can be changed at any point in the flow
C.) It can hold multiple field values for multiple records
A Variable resource can hold multiple field values, but they must be of the same data type. It is possible to select "Allow multiple values (collection)" to make the resource a collection variable and store a list of values that are compatible with its data type. For example, multiple field values for multiple records can be stored. The values that are stored using a variable can be changed at any point in the flow.
72
In a scheduling application, jobs must be allocated to a staff member 24 hours before the job is to begin. If a job is not allocated 8 hours before the scheduled time, the service director must be informed via email. job allocation is confirmed by the Job Status being updated from Unallocated. If the job has been allocated in time then no emails should be sent, or if it is allocated with more than 8 hours remaining then the serice director email should not be sent. Which of the follwing solutions would be the most appropriate for such a requirement? Choose 2
A.) Create a time-dependent workflow to send an email to the job owner 24 hours before the job is schedued to begin, and another email to the Service Director 8 hours before if the status is "Unallocated"
B.) use an approval process to escalate the job if it is unallocated 24 and 8 hours before the scheduled time
C.) Define a flow using the Flow Builder to send alerts if the job is unallocated 24 hours and 8 hours before the scheduled time
D.) Use Process Builder to define multiple scheduled actions that will send emails if the job is still unallocated 24 hours and 8 hours before the scheduled time
A.) Create a time-dependent workflow to send an email to the job owner 24 hours before the job is schedued to begin, and another email to the Service Director 8 hours before if the status is "Unallocated"
D.) Use Process Builder to define multiple scheduled actions that will send emails if the job is still unallocated 24 hours and 8 hours before the scheduled time
A workflow with multiple time-dependent actions can be used to send emails before or after a standard or custo date or date/time field. If the criteria are no longer met then the time-dependent action is removed for the queue, meaning the emails will not be sent.
Process Builder scheduled actions can be used, as long as the process is started when a record is created or edited as this will re-evaluate the criteria and stop any scheduled action if the criteria are no longer met. The scheduled action can be set to hours or days before or after a date or date/time field.
An approval process is not appropriate as the actions are unrelated to approvals, and Flow Builder is not required as this scenario can be achieved using workflow
73
An admin is asked to configure SFDC is such a way that if an Account Status field is marked as "inactive" on an account, the Contact Status field on all associated contact records should also be marked as "Inactive"automatically. Which of the following should be used to meet this requirement? Choose 1
A.) Workflow rule
B.) Process Builder
C.) Flow Builder
D.) Apex Trigger
B.) Process Builder
Process Builder can be used to update child records when the parent record is updated by using the "Update Records" action.
It is also possible to meet this requirement by using a record-triggered flow that runs after saving the account record. However, SFDC recommends using flow only if the functionality cannot be achieved by Process Builder or when a requirement is too complex for it.
Workflow rules to no support updating values on child records.
74
Company would like to ensure that any time a Service Request (Case) is closed, a branded email is sent to the customer. Which of the following features are required to meet this requirement? Choose 3
```
A.) Letterhead
B.) Workflow
C.) Email template
D.) Auto Response Rule
E.) Outbound Message
```
A.) Letterhead
B.) Workflow
C.) Email template
An auto-response rule is only run when a case is created. It is used to send an inital response to the customer who created it. For sending a notification when the status of a case changes (for example, when a case is closed), you would have to use a workflow rule.
A letterhead would be required as it can be used to apply a consistent look and branding to the emails sent, including logo and colors. The letterhead can be used in an Email Templates to create branded emails.
75
Company wants to ensure that no opps are lost if a sales rep forgets to follow up. A reminder task should be created automatically 15 days after the "Created Date" of the opp. How can this be achieved? Choose 1
A.) Time-based workflow actions
B.) Batch Apex
C.) Apex Trigger
D.) Big Deal Alert
A.) Time-based workflow actions
Time-dependent workflow actions fire based on time triggers. Time triggers can be defined by specifying days or hours. In this case, a time trigger would need to be created with a value of 15 days after the "Created Date"
76
A custom object has been created for storing Expense Requests. When the value of the "Status" field on an Expense Request changes to "Processed", a Chatter post should be created. Which automation tools can be utilized to meet this requirement? Choose 2
A.) Approval Process
B.) Workflow Rule
C.) Process Builder
D.) Flow Builder
C.) Process Builder
D.) Flow Builder
Posting to Chatter is only possible declaratively by using Process Builder or Flow Builder. Process Builder can be used to create a process that is invoked automatically when a record changes. It can create a Chatter post automatically. Flow Builder can also be used to create a Chatter post automatically when a record is updated via a record-triggered Flow. It is not possible to post to Chatter from an Approval Process or Workflow Rule
77
Company requires that validation rules should not be enforced for the admin, as it is causing problems when loading historical data. How should this requirement be met? Choose 1
A.) Add a condition to the validation rules to check if the user's profile
B.) Deactivate the triggered validation rules when loading data
C.) Enable the "Don't apply validation rules" setting in Data Loader
D.) use triggers instead of validation rules and check the user's profile
A.) Add a condition to the validation rules to check if the user's profile
A validation rule can access the $Profile global variable, which returns the profile of the current user. This information can be used in a condition that can be added to the validation rules to determine whether the current user is allowed to bypass the validation rule.
78
In a real estate application, if a listing is sold, all related inspections for the listing must be cancelled. What can an admin do to meet this requirement? Choose 2
A.) use Flow Builder to define a flow to iterate through the related inspection records and update the status to "Cancelled"
B.) Use Process Builder to define a process with an action to update related records based on the listing status change
C.) use a trigger to update the status of the related inspection records when the listing status is updated
D.) Create a Workflow Rule on the Listing object with a field update action for the related inspection records
A.) use Flow Builder to define a flow to iterate through the related inspection records and update the status to "Cancelled"
B.) Use Process Builder to define a process with an action to update related records based on the listing status change
79
Record type have been defined on the Account object. What does this mean? Choose 2
A.) Different picklist values can be defined for each record type
B.) Different page layouts can be assigned for each record type
C.) Different users can be assigned to each record type
D.) Different field can be defined for each record type
A.) Different picklist values can be defined for each record type
B.) Different page layouts can be assigned for each record type
80
Cosmic Lights users the standard Contact object to store information about people associated with B2B companies that purchase the products manufactured by the company. A custom object is used to store information about sales orders. When a person associated with a company purchases a product, a custom field on that person's contact record is updated by a salesperson manually. When this field is updated, an SFDC survey should be sent to the person to gather certain information, such as the reason behind the purchase and how their previous purchases influenced the recent purchase decision. What solution should be recommended to meet this requirement? Choose 1
A.) Create a process using Process Builder that executes an action type called "Send Survey Invitation" when the value of the custom field changes
B.) Create a workflow rule that sends an outbound message to a third-party survey application when the value of the custom field changes
C.) Create a flow using Flow Builder to send a survey invitation to the contact automatically when the value of the custom field changes
D.) Create an Apex trigger that send a survey invitation to the contact when the value of the custom field changes
A.) Create a process using Process Builder that executes an action type called "Send Survey Invitation" when the value of the custom field changes
A process can be created using Process Builder to execute an action type called "Send Survey Invitation". This action type can be utilized to automatically email survey invitations to leads, contacts, or users. In this case, the process can be triggered automatically when the value of the custom field changes.
Using a process is a better solution than relying on an outbound message and a third-party system. It is also better to meet this requirement declaratively instead of using an Apex trigger. Although a flow may be used to send a survey after a record change, it is not necessary as Flow Builder should only be used when Process Builder cannot meet the required functionality.
81
The sales and support agents of Cosmic Supermarket frequently create account records manually in SFDC. If the "Billing State" of a new account is New York, then an email should be sent immediately to the manager of the account owner. In addition, a new task should be created and assigned to the account owner to reach out to the primary contact associated with the account. However, the task should only be created one week after the creation of the account. Choose 1
A.) Time-Dependent Action
B.) Scheduled Path
C.) Apex Trigger
D.) Trigger
B.) Scheduled Path
A part of a record-triggered flow can be run at a dynamically scheduled time after the triggering event occurs by adding a scheduled path to the flow. To meet this requirement, a scheduled path can be added and connected to a "Create Records" element to create a task record seven days after the Created Date of a new account record. An email alert can be sent to the account owner's manager immediately.
Using Apex is not necessary to schedule the creation of the task record. It is not possible to add a trigger to the flow. Time-dependent actions are available in workflow rules to schedule the execution of field updates, email alerts, task creation, or outbound messaging.
82
An org uses a screen flow in a Lightning community in order to capture event cancellation requests. It would like to add another step in the flow to allow external users to request a refund or reschedule the event. What flow element is the most appropriate for this use case? Choose 1
A.) Subflow
B.) Loop
C.) Apex Action
D.) Assignment
A.) Subflow
To meet this requirement, another flow can be created to capture the refund or reschedule request. This second flow can be launched from the first flow using a "Subflow" element. A "Subflow" element is used to launch a flow from another flow. An Apex action is used to invoke Apex code. The "Assignment" element is used to assign values to variables. Lastly, a "Loop" element is used for iterating over items in a collection variable. Although an Apex class or trigger may be used, a declarative approach should be preferred.
83
A consultant has designed a record-triggered flow that is not working as expected. He has decided to use the "Debug" option available in the Flow Builder to test and troubleshoot the flow. Which of the following are valid considerations for debugging a flow using this option? Choose 3
A.) A flow can only be restarted once it has reached its end
B.) If a flow is closed during debugging, any DML operations are not rolled back
C.) If a flow uses any input variables, they can be specified during debugging
D.) Debug details are displayed in the header of the flow
E.) Displaying debug details always renders a flow in Lightning runtime
B.) If a flow is closed during debugging, any DML operations are not rolled back
C.) If a flow uses any input variables, they can be specified during debugging
E.) Displaying debug details always renders a flow in Lightning runtime
The "Debug" button available in the Flow Builder can be clicked in order to debug a flow. It allows specifying any input variables used by the flow and allows the flow to be run as another user if required. During debugging, a flow can be restarted at any point. If it is closed or restarted for any reason, any DML operation or executed Apex code is not rolled back. Debug details are displayed in a panel on the right. Displaying debug details renders a flow in Lightning runtime, even if Lightning runtime isn't enabled for the org
84
The service department users work orders to manager service jobs. When a job is scheduled and resourced, the status is changed to "Pending Approval" and it must be approved by the Service Manager. What tools could be used to provide a solution to automate this business process? Choose 2
A.) Define an entry criteria on the approval process to start the approval process automatically based on the work order status
B.) Use Process Builder to create a process with an action that submits the work order for approval automatically based on the work order status
C.) Use a flow to submit the work order for approval automatically based on the work order status
D.) Define an entry criteria on the work order that checks whether the work order status is "Pending Approval" and request the scheduler to use the "Submit for Approval" button
B.) Use Process Builder to create a process with an action that submits the work order for approval automatically based on the work order status
C.) Use a flow to submit the work order for approval automatically based on the work order status
An action can be defined in a process or a flow to submit a record for approval automatically. Although the record can be submitted for approval manually by the scheduler, it would be preferable for the record to be submitted for approval automatically based on the status to make sure a consistent process is followed. The after-save record-triggered flow functions similarly to a record change process.
85
If a record meets a certain set of criteria, an email should be sent. If the record meets a different set of criteria, a task should be created. It is possible for a record to meet both. What would be the solution to recommend in this scenario? Choose 1
A.) Define two Processes using the Process Builder
B.) Create two Workflow Rules
C.) Create one Process using the Process Builder
D.) Create on Workflow Rule with two Workflow Actions
C.) Create one Process using the Process Builder
When designing a solution to meet a requirement, it is best to keep the number of configurations to a minimum for easier maintenance in the long run. Although two workflow rules can be used to achieve the task, it would be more efficient to implement the automation using a single process created in Process Builder. After a process executed a specific action group, the next set of criteria can be evaluated, or the process can stop. This allows for executing multiple action groups that have different criteria.
Actions in one workflow rule will always be executed every time the workflow rule is triggered. So, having two actions in one workflow rule cannot meet the requirement. Two processes are not necessary as only a single process is required to achieve the task.
86
In order to launch a flow from a process created using the Process Builder, which of the following must be true? Choose 1
A.) The flow must be built upon the same object as the process
B.) The flow must be autolaunched
C.) The flow must have an sObject variable
D.) The flow must have a "User Interface" element
B.) The flow must be autolaunched
A flow that needs to be launched from a process must be "autolaunced". It must also be activated.
87
Susan, a Sales Manger for Cosmic Solutions, is responsible for approving various opportunities via an approval process when the deal amount is over a certain value. However, the Sales Manager will be going on vacation for two weeks and wants to ensure that her colleague, Mike, is able to approve any requests on her behalf while she is away. How would Susan go about enabling this? Choose 1
A.) Add mike as a Delegated Approver under "Approver Settings" in Susan's "My Personal Information" user setting
B.) Create a workflow rule that automatically assigns any of Susan's incoming approval records to Mike
C.) Create a sharing rule to share any of Susan's Opportunity records with Mike and grant Read/Write Access
D.) Add Mike as a Delegated Administrator under "Delegated Administration" in Setup.
A.) Add mike as a Delegated Approver under "Approver Settings" in Susan's "My Personal Information" user setting
Adding a delegated approver in Approver Settings under the user's "My Personal Information" section will allow the delegated approver to approve or reject any approval requests on behalf of that user. Workflow and Sharing rules are not capable of allowing users to approve records on behalf of another. Adding a user as a delegated admin is not the optimal solution since it will allow the performance of additional actions that may not be desired.
88
Cosmic Smart Solutions uses SFDC for case management. A record of a custom object called "Daily Case Log" is created programmatically at the beginning of each weekday. When a case record is created or updated by a support agent, the "Daily Case Log" record of the current day should be updated with the latest information about the number of closed cases. An email should also be sent to an org-wide email address that is only used to receive system emails. Which automation tool should be used for this requirement? Choose 1
A.) Flow Builder
B.) Process Builder
C.) Workflow Rule
D.) Assignment Rule
A.) Flow Builder
Flow Builder can be used to create an after-save record-triggered flow that is triggered automatically when a case record is created or updated. It can loop through all the closed cases, update a field on the "Daily Case Log" record of the current day accordingly, and execute an action that sends an email to the org-wide email address.
Process Builder cannot be used to create a process that can update a record of an unrelated object, which is why is should not be used in this case. It is also not capable of looping through records. Similarly, a workflow can only be used to update the record that triggered it or its parent. An assignment rule is used to assign cases or leads to users based on the specified criteria.
89
When an account's status is set to "Inactive", the value of an existing field on all contacts related to the account record should be updated. What can be used by an Admin to fulfill this requirement? Choose 1
A.) Workflow Rule
B.) Process Builder
C.) Formula Field
D.) Roll-Up Summary Field
B.) Process Builder
Process Builder can be used to update any related record. A workflow rule can only be used to update just the record or its parent. A roll-up summary field is used to summarize information about child records on the parent record, which is why it is not relevant in this scenario. A formula field is not suitable in this case since the contact object already has a field that needs to be updated.
90
You have been asked to define a process that sends out an email to Admins when the account phone number is modified. how would you define the criteria for the process in Lightning Process Builder? Choose 1
A.) [Account].Phone Is Changed = True
B.) [Account].Phone Does Not Equal OLD([Account].Phone)
C.) [Account].Phone Does Not Equal PRE([Account].Phone)
D.) [Account].Phone Is Modified = True
A.) [Account].Phone Is Changed = True
Process Builder allows using the "Is Changed" operator to identify whether a field value has changed.
91
An Admin is working in an org with multiple Validation, Escalation, Assignment, and Workflow rules. What is the correct sequence of rules that are processed that the admin needs to keep in mind? Choose 1
A.) Assignment rules, Workflow rules, Validation rules
B.) Validation rules, Assignment rules, Workflow rules
C.) Escalation rules, Assignment rules, Workflow rules
D.) Escalation rules, Validation rules, Workflow rules
B.) Validation rules, Assignment rules, Workflow rules
According to the order of execution in SFDC, events are executed as follows: Validation rules, Assignment rules, Auto-response rules, Workflow rules (with immediate actions) & Escalation rules
92
Universal Containers is building a custom clone functionality using a flow. In the flow, almost all fields from the source record will need to be copied into the new record. How would an app builder configure the "Get Records" element to store fields for this use case? Choose 1
A.) Select fields to store in separate variables
B.) Manually type in all the field references
C.) Set element to automatically store all fields
D.) Write a "select all fields" query in the element
C.) Set element to automatically store all fields
The "Automatically store all fields" option will cause the element to store all fields in the record, which is the appropriate configuration since almost all of the field values from the source record will need to be copied into the new record.
Selecting each field to store in the record variable manually is possible, but it not an efficient option. Manually typing in all the field references nor writing select queries are not options in the "Get Records" element.
93
An Admin working for Cosmic Solutions has configured a process using Process Builder to send an email 10 days before the Close Date field of an opportunity. The process is started only when a new opportunity record is created by a user. What will happen if the field is updated before the scheduled action is processed? Choose 1
A.) The scheduled action will not be processed, and no email will be sent
B.) The scheduled date will be recalculated, or the record is reevaluated
C.) The scheduled action will only be processed if the new scheduled date is in the future
D.) The scheduled action will still be processed based on the original schedule
D.) The scheduled action will still be processed based on the original schedule
When a process is configured to start when a record is created, the associated record is not reevaluated when the record is updated. hence, the scheduled action will still be processed on the original schedule despite the record change.
94
What is true about what happens after Process Builder executed actions? Choose 2
A.) The process can evaluate multiple sets of criteria
B.) The process can stop after actions are executed or continue evaluating the next defined set of criteria
C.) The process can only evaluate the next set of criteria when an action group contains scheduled actions
D.) The process can only evaluate one set of criteria
A.) The process can evaluate multiple sets of criteria
B.) The process can stop after actions are executed or continue evaluating the next defined set of criteria
Processes can evaluate multiple sets of criteria and execute actions from more than one, but it can only evaluate the next set of criteria if the action group does not contain scheduled actions.
95
An admin for a digital marketing company has created a custom object, called Expense, and set its organization-wide default setting to Private. It will be used by employees for tracking and reimbursement of expense claims. A lightning page was built to facilitate the reimbursement process. The page uses flow for querying Expense records from the different users across the role hierarchy in the org. However, it has been found during testing that the flow is unable to return records properly due to the sharing setting of the object and the role of the user accessing the page. What should be done to enable the application to retrieve all Expense records? Choose 1
A.) Enable the "Grant Access Using Hierarchies" option
B.) Invoke an Apex method to perform the record queries
C.) Set the flow to run in system context without sharing
D.) Configure the Lightning page to run as admin
C.) Set the flow to run in system context without sharing
A flow can be configured to run in system context without sharing, which not only ignores object-level permissions and field-level security of the running user, but also org-wide default sharing settings, role hierarchies, sharing rules, manual sharing, teams, and territories.
Although an invocable Apex method can be used, it is not necessary as a declarative solution is available. The "Grant Access Using Hierarchies" option, which is enabled for all objects by default, does not provide access to records owned by users above the current user in the role hierarchy. A configuration to run a Lightning page as a specific user is not available.
96
An Admin accesses Flow Builder to make final changes to flow before activating it. Where can the flow be quickly activated? Choose 1
A.) Flow Builder interface
B.) Flow Run page
C.) Flow Detail page
D.) Flow Debug page
A.) Flow Builder interface
Flows can be activated (or deactivated) directly via the Activate (or Deactivate) button in the Button Bar section of the Flow Builder interface. Flows can also be activated/deactivated from the flow detail page, but the quickest option to use in the case would be the Activate button provided in the Flow Builder interface.
97
When an account is created with certain information related to an expense, a related expense record should be created automatically. Which of the following automation tools should be used for this use case? Choose 1
A.) Process Builder
B.) Workflow Rule
C.) Apex
D.) Approval Process
A.) Process Builder
Process Builder can be used to create a record of any object type automatically when a certain record is created or edited. On the contrary, a workflow rule cannot be used for creating a record automatically. An Approval Process is used for automating the approval of records. Apex can be used but whenever feasible, a declarative tool like Process Builder is a better option.
98
Cosmic Solutions uses Salesforce Connect to view and update external data in Salesforce. The company would like to define a business process with the following requirements:
1) The business process should be triggered automatically when the status of an order changes to "Complete" in an external order management system
2) The opportunity record related to the customer should be updated with data from the external system
3)A record of a custom object called "Sale" should be created based on the order data.
Which of the following are valid considerations when using a process that invoked a flow to meet these requirements? Choose 2
A.) The flow can access both SFDC data and external data
B.) The process would need to be used to update SFDC data
C.) The process can respond to events from the external system
D.) The flow invoked by the process should not be auto-launched
A.) The flow can access both SFDC data and external data
C.) The process can respond to events from the external system
An external object can be created in SFDC using SFDC COnnect. The external object would allow accessing data stored in the external order management system. The flow can look up external object data as well as SFDC data. It can also be used to update SFDC data. External objects are supported by event processes, invocable processes, screen flows, and auto-launched flows.
For instance, a process can be created to receive a platform event message. The process can then identify the related external object defined in the org by matching a field in the event message received.
However, note that is a platform event-triggered flow is used in the scenario, a process will not be required anymore. This type of flow can directly respond to the platform event, access External object data, and create/update SFDC records.
99
Which users can approve or reject email approval requests via email? Choose 1
A.) Approvers specified in the approval process and all delegated approvers
B.) No users can approve or reject a request via email
C.) Approvers specified in the approval process only
D.) All active users
A.) Approvers specified in the approval process and all delegated approvers
100
A Support Manager wants to create a workflow rule to help him automate some of the article management tasks for his department. Which two actions are available as Knowledge Actions that can then be associated with a workflow rule? Choose 2
A.) Publish
B.) Review
C.) Create
D.) Publish as New
A.) Publish
D.) Publish as New
Review and Create are not available Knowledge Actions that can be selected. Only Publish and Publish as new are available as selectable Knowledge Actions.
101
The technology director of Modular Blocks has noticed a decline in the number of opportunities that advance to the "Negotiation" stage because same clients are not satisfied with the solution presented to them according to the collected proposal feedback. The sales team has agreed to require a sign off from the Head of Solutions before presenting a solution to the client. What must be implemented to enforce this new policy? Choose 1
A.) Approval process that requires that approval of opportunity records prior to the "Proposal Submitted" stage
B.) Apex validation that is triggered when the "Sign Off" checkbox is false and the "Stage" is set to "Proposal Submitted"
C.) Workflow rule that sends an email alert to the head of Solutions if the "Stage" is set to "Proposal Submitted"
D.) Validation rule that is triggered when the "Sign Off" checkbox is false and the "Stage" is set to "Proposal Submitted"
A.) Approval process that requires that approval of opportunity records prior to the "Proposal Submitted" stage
An approval process can be used to require sign-off on opportunity records. When designing an approval process for sign-off, one needs to specify the entry criteria, approval steps, approval actions, and rejection actions. For this particular requirement, the entry criteria should be any stage prior to "Proposal Submitted" and the approval step should send the record for review to the Head of Solutions. A validation rule, workflow rule or Apex cannot be used to define a process that allows the submission of a record for approval or sign-off; it would be necessary to define an approval process.
102
The customer service agents of Cosmic Solutions use a Chatter group to share recommendations related to support. A service manager is the owner of the group. The Admin of the company has been asked to automate the createion of a post on the manager's Chatter feed whenever the nubmer of members in the Chatter group increases or decreases. What automation tools can be used to meet this requirement? Choose 2
A.) Workflow Rule
B.) Process Builder
C.) Apex Trigger
D.) Flow
B.) Process Builder
D.) Flow
For this requirement, a process can be created on the "Group" object using Process Builder. The "MemberCount" field on the object can be used to specify the criteria, based on which the process can be triggered. A "Post to Chatter" action can be used to create a Chatter post for the group's owner, i.e., the service manager. Whenever the "MemberCount" changes, a Chatter post can be created automatically. Alternatively, a record-triggered flow can be used to create a Chatter post when the value of the field changes.
Although workflow rules also support the Group object, it is not possible to create a Chatter post automatically using a workflow rule. If the requirement was to send an automatic email alert to the manager, then it could be utilized. Using a declarative solution should be preferred over creating an Apex trigger to meet this requirement since the latter would require programmatic knowledge. Whenever possible, declarative solutions should be preferred since they are simpler and require less time for customization and maintenance.
103
When the status of a payment record is updated to "under Review", the payment record should be automatically submitted for approval, without the user having to click the "Submit for Approval" button. What automation tool can help with this requirement? Choose 2
A.) A flow created in the Flow Builder that uses a "Submit for Approval" core action
B.) A process created in Process Builder that uses a "Submit for Approval" action
C.) A workflow rule that uses a "Submit for Approval" action
D.) An Apex trigger that automates the submission of records for approval
A.) A flow created in the Flow Builder that uses a "Submit for Approval" core action
B.) A process created in Process Builder that uses a "Submit for Approval" action
Both a process and a flow can automatically submit a record for approval. In Process Builder, the "Expense" object must be selected. The criteria should be set to "Expense status = under review" and the "Submit for Approval" immediate action must be added to run the specific approval process. Meanwhile, using a Record-triggered flow, the trigger should be "A record is updated" and should run after the record is saved. The "Submit for Approval" core action must then be used to run the approval process.
Workflow rules to not have a "Submit for Approval" option. An Apex trigger could be utilized, but in this scenario where a declarative tool will also work, the declarative tool is preferred.
104
Universal Containers has a requirement to build a flow that will create orders and order products when an opportunity with opportunity products is "Closed Won". In the flow, how should an Admin reference the ID of a newly created order in the "Create Records" action for the order products to relate them to the order? Choose 1
A.) Manually assign a variable in the "Create Records" action for the Order as an output value
B.) Copy and paste the Order ID generated from the "Create Records" action for the Order
C.) Connect the "Create Records" action for the Order to the "Create Records" action for the Order Product
D.) Use an automatically generated variable from the "Create Records" action for the Order
D.) Use an automatically generated variable from the "Create Records" action for the Order
The ID of the created record from a "Create Records" action in a LIghtning Flow is automatically stored as an output variable to use in subsequent record actions. In this case, the automatically stored order ID output variable would be used to relate the new order product to the correct order created in the previous Flow action.
Manually assigning a variable in the "Create Order" action is not needed. Copying and pasting order IDs would not be efficient as these IDs are automatically generated. Connecting actions determine the order of how actions are executed in the flow, and field value assignments are not defined by it.
105
A flow encountered an error in an org and sent an email notification to an Admin. The Admin would like to debug the failed flow interview in Flow Builder. However, a link to the flow interview was not included in the sent email. Which of the options below could be possible reasons? Choose 2
A.) The flow interview came from a platform event-triggered flow
B.) The status field of the flow is not set to "Draft" or "InvalidDraft"
C.) The flow belongs to a managed package and is not a template
D.) The error was caused by an Action element in a screen flow
A.) The flow interview came from a platform event-triggered flow
C.) The flow belongs to a managed package and is not a template
When a screen flow, record-triggered flow, scheduled-triggered flow, or autolaunched flow with no trigger launches and encounters an error, the failed flow interview is saved in the org. The notification email that contains details of the error includes a link that allows the recipient to access the saved flow interview in Flow Builder and debug the flow more efficiently.
However, a failed flow interview is not saved in all the instances. For example, the flow interview is not saved if any of the following is true: the error came from a platform event-triggered flow, the flow is not active, the flow came from a managed package and is not a template, the error was thrown as a result of an Apex test method, and more. If the flow interview was not saved, then the notification email does not include a link.
A failed flow interview of a screen flow is saved if it is active, for example, regardless of the element that threw an exception. If the status metadata field of a flow is "Draft" or "InvalidDraft", then its failed flow interviews are not saved.
106
A dev has noticed that a workflow field update does not trigger a validation rule. The validation rule does work when records are updated from the user interface. What could be the reason for this? Choose 1
A.) The validation rule is not active
B.) The "Re-evaluate workflow rules after field change" checkbox is not selected
C.) Workflow rules fire before validation rules
D.) Validation rules fire before workflow rules
D.) Validation rules fire before workflow rules
107
John Keith is the Admin. His company would like to implement an approval process to automate the approval to close a case. The support engineer can close the case when the approval has been confirmed by the support team lead, support assistant manager or the support manager. How can John implement this? Choose 1
A.) An approval process with Unanimous approval should be implemented to send the record to multiple approvers in one step
B.) Three approval processes should be set up, one each for the support team lead, support assistance manager and support manager
C.) An approval process with First Response approval should be implemented to send the record to multiple approvers in one step
D.) An Approval process should be set up to have three different steps each for the team lead, assistant manager and support manager
C.) An approval process with First Response approval should be implemented to send the record to multiple approvers in one step
Parallel approver routing is the ability to send approval requests to multiple approvers in a single step. The approver setting can be set to Unanimous or First Response. In a Unanimous parallel approval process, all approvers must approve a request before it is considered as approved. In First Response, only one of the approvers needs to approve the request.
108
The consultant working for Cosmic Solutions has been asked to ensure that when a support agent pauses a flow while collecting information from a customer on the phone, the paused flow is related to the customer's contact record in SFDC. This would allow displaying all paused flow interviews related to each contact record in SFDC. Which system variable can be used in a flow for this requirement? Choose 1
A.) $Flow.CurrentRecord
B.) $Flow.ActiveRecord
C.) $Flow.InterviewGuid
D.) $Flow.RecordContext
A.) $Flow.CurrentRecord
The $Flow.CurrentRecord system variable can be used to associate an org's paused interviews with a record. The value of this system variable can be set to a variable that contains an appropriate ID by using the Assignment element at the beginning of the flow.
The $Flow.InterviewGuid system variable is a unique identifier for a flow interview; it cannot be used to associate an interview with a record. Also, there are no system variables named $Flow.RecordContext and $Flow.ActiveRecord
109
An admin is configuring the standard Lightning Service Console app to guide agents using a list of flows designed by a dev for using Chat with customers. Which capabilities are available for flows in console apps? Choose 2
A.) Default flows can be configured for each support channel, such as phone and chat
B.) The Actions & Recommendations component can be used to display an ordered list of flows
C.) Lightning App Builder can be used to associate a flow with records so that it opens as a subtab in the console
D.) It is possible to specify which flows agents should complete first and last, but agents cannot add flows
A.) Default flows can be configured for each support channel, such as phone and chat
B.) The Actions & Recommendations component can be used to display an ordered list of flows
Loghtning Flows for Service (previously called Lightning Guided Engagement) can be used to guide users using flows. The Actions & Recommendations component can be added to a page in a console app to guide users through a list of flows, including all paused flows. The component can be configuered to display a default list of flows for each support channel. However, Lightning App Builder cannot be used to associate a flow with records so that it opens as a subtab in the console. Process Builder can be used to add a process that associated records with a particular flow using the "Record Action" junction object. It is possible to specify which flows agents should complete first and list with pinned flows. Agents also have the flexibility to add flows based on customer's needs
110
An Admin is trying to use the Flow Builder to build a flow that allows support agents to upload files while gathering information from customers. Which of the following can be used in a flow for this use case? Choose 1
A.) Apex
B.) Screen Component
C.) Quick Action
D.) Local Action
B.) Screen Component
A screen component called "File Upload" can be added to a flow screen. it allows users to upload files from the flow. The uploaded file can be related to a record in SFDC automatically by specifying the "Related Record ID"
111
Which of the following tools can be used to automate the submission of records for approval? Choose 2
A.) Workflow Rule
B.) Process Builder
C.) Flow Builder
D.) Validation Rule
B.) Process Builder
C.) Flow Builder
Process Builder and Flow Builder can be used to submit records for approval automatically. A core action called "Submit for Approval" can be used in the Flow Builder to submit records for approval. Process Builder also allows the use of an action called "Submit for Approval"
112
The Admin of Cosmic Financial Services is required to create a new formula field on the "Contract" object which calculates the expiration date by adding the "Contract Term (months)" to the "Customer Signed Date" field. Both of these are standard fields on the object. Which of the following represents the correct formula for the new field? Choose 1
A.) ADDMONTHS(CustomerSignedDate, ContractTerm)
B.) DATEVALUE(CustomerSignedDate + ContractTerm)
C.) ADDDATE(CustomerSignedDate, ContractTerm)
D.) ADD(CustomerSignedDate, ContractTerm)
A.) ADDMONTHS(CustomerSignedDate, ContractTerm)
The ADDMONTHS formula function can be used in a formual to return the date that is indicated number of months before or after a specified date. It users the syntax ADDMONTHS(date,num), in which "date" is the specified date and "num" is the number of months that need to be added to the date. If the resulting month has fewer days than the start month function returns the last day of the resulting month. Otherwise, the result has the same day component as the specified date.
113
What can be done to allow these users to resume the paused flow interviews for this task? Choose 2
A.) The "Allow resuming shared flow interviews" checkbox should be enabled for each flow in SFDC
B.) A sharing rule should be created to provide read/write access for flow interviews to a public group consisting of the users
C.) The org-wide default setting for the "Flow Interview" object must be set to "Public Read/Write"
D.) Users should be allowed to resume shared flow interviews in "Process Automation Settings" in Setup
B.) A sharing rule should be created to provide read/write access for flow interviews to a public group consisting of the users
D.) Users should be allowed to resume shared flow interviews in "Process Automation Settings" in Setup
In order to allow users to resume flow interviews that are not owned by them, an Admin must ensure that the "Let users resume shared flow interviews" checkbox in "Process Automation Settings" is enabled.
For this particular requirement, a flow interview sharing rule can be created to give read/write access for flow interviews owned by support agents to a public group consisting of specific users who have been given the task to resume the flow interviews
The org-wide default setting for the Flow Interview object should be set to "Private" to ensure that not all users of the org are able to resume flow interviews owned by others. Also, there is no setting available for individual flows that allows resuming shared flow interviews
114
An invocable method is used to perform a callout that retrieves the latest currency exchange rates from the third-party service. After a record is created in a screen flow, the invocable method is executed, and the record is then updated with the data returned by the callout. Which of the following are valid statements regarding the Transaction Control settings of the flow? Choose 2
A.) To avoid the uncommitted work pending error, the Transaction Control settings can be set to "Always start a new transaction"
B.) To avoid the uncommitted work pending error, the Transcation Control settings can be set to "Always continue in current transaction"
C.) If the method contains the "callout=true" attribute, the Transaction Control settings can be set to "Let the flow decide" for successful callouts
D.) If the method is not defined with a callout=true attribute, the callout will still be successful as long as the setting is set to "Let the flow decide"
A.) To avoid the uncommitted work pending error, the Transaction Control settings can be set to "Always start a new transaction"
C.) If the method contains the "callout=true" attribute, the Transaction Control settings can be set to "Let the flow decide" for successful callouts
[...] "callout=true" attribute is present in the invocable method annottation, the flow can be made aware that the method contains a callout. The flow can then be safely configured to let it decide to run time, which is setting recommended by [...] the other hand, configuring the flow to always start a new transaction would also avoid the error since the mothod always be executed in a new transaction regardless of whether it performs a callout.
Configuring the flow to always run the callout in the current transaction would throw the callout exception in this scenario. If the "callout=true" attribute is not added to the invocable method annotation, the flow cannot determine that the method contains a callout. Hence, letting the flow decide for itself would eventually fail in this case.
115
The support agents of Cosmic Support Services recently started using SFDC for case management. The CTO of the company would like to implement a call script that walks agents through the process of creating a case in order to streamline their workflow. The script should allow an agent to capture customer information, look for an existing contact, create a contact if it doesn't exist, and finally, create a case based on the details provided by the customer. Which of of the following represents the best solution to meet this requirement? Choose 1
A.) Use a prebuilt flow named "Create a Case" and customize it if required
B.) Use a prebuilt flow named "Create Cases" and customize if it required
C.) Create a custom flow that uses elements including Screen, Loop and Update Records
D.) Create a custom flow that uses elements including Screen, Get Records, and Create Records
A.) Use a prebuilt flow named "Create a Case" and customize it if required
A prebuilt flow named "Create a Case" can be utilized for thiq requirement. IF necessary, it can be customized based on the requirements and saved as a new flow. It uses elements including Screen, Get Records, Create Records, Decision [...] Assignment. An agent can use this flow to capture a customer's name, find an existing contact, create a new contact details, and create a case.
Although a custom flow can be built, it is easier to use a prebuilt flow that already meets the requirements and customize it if required. There is no prebuilt flow named "Create Cases". A custom flow that contains elements including Screen, Loop and Update Records would not meet the requirements.
116
Which of the following can be used to launch a flow created using Flow Builder? Choose 3
```
A.) Custom Button
B.) Process Builder
C.) An updated or created Record
D.) Validation Rule
E.) Workflow
```
A.) Custom Button
B.) Process Builder
C.) An updated or created Record
Flows can be launched through user interaction using a custom button. They can also be autolaunched from a process defined in [...] save which increases the efficiency of the flow. It is not possible to launch the Flow from a Workflow or Validation Rule.
117
Sales users of a certain company that offers professional services are allowed to adjust opportunity amounts when negotiating and trying to close deals with clients. However, if the deducted value is more than 10% of the original amount, the record should be automatically submitted for approval. How should this requirement be achieved using a flow? Choose 2
A.) Build a record=triggered flow and use the $Prior_Values global variable to determine the previous Amount
B.) Build a record-triggered flow and use the $Record_Prior global variable to determine the previous Amount
C.) Create a Formula resource that calculates the percentage of the deducted value and use it in a Decision element
D.) Create a Formula resource that calculates the percentage of the deducted amount and use it in an Assignment element.
B.) Build a record-triggered flow and use the $Record_Prior global variable to determine the previous Amount
C.) Create a Formula resource that calculates the percentage of the deducted value and use it in a Decision element
A record-triggered flow is configured to run when a record is created/updated, or updated only, is capable of accessing the previous values of the record that triggered the flow using $Record_Prior global variable. A Formula resource can be created to calculate the percentage of the value that was deducted from the Amount. The Decision element can then be used to submit the approval request is the calculated percentage is more than 10%.
A $Prior_Values global does not exist. The Assignment element is not necessary in the flow based on the specified requirements.
118
Cosmic Enterprises uses a flow to guide its support agents through a call script. The Support Operations Director would like to replace the header of the flow with a Lightning component which has been designed by a dev based on the company's branding. Which of the following are important considerations related to the user of a Lightning component in a flow for such a requirement? Choose 2
A.) "Lightning Service Domain" domain needs to be set up in order to use LIghtning components in flows
B.) Using a LIghtning component in a flow only works for Lightning flow runtime
C.) A screen component can be added to a flow screen to display a custom LIghtning component
D.) The default header of a flow can be removed by deselecting "Show Header and Footer" while configuring a flow screen
B.) Using a LIghtning component in a flow only works for Lightning flow runtime
C.) A screen component can be added to a flow screen to display a custom LIghtning component
The screen component associated with the desired Lightning component can be added to a screen element in a flow in order to use the LIghtning component in the flow. It only works for LIghtning flow runtim. The default header can be removed by deselecting "Show Header" while configuring the flow screen. "My Domain" needs to be set up in order to use Lightning components.
119
After creating a number of processes, you have found that you have repeated actions and criteria across multiple processes. What feature of Process Builder could help with this duplication? Choose 1
A.) Master Processes
B.) Invocable Processes
C.) Child Processes
D.) Parent Processes
B.) Invocable Processes
A process created can be invoked by another process created in the Process Builder. With invocable processes, one has the option of reuse so that time is not spent on repetitive work.
120
What formula can be used to return the converstion rate to the corporate currency for the given currency ISO code? Choose 1
A.) CURRENCYRATE
B.) CONVERSIONRATE
C.) CURRENCY
D.) CURRENTRATE
A.) CURRENCYRATE
The CURRENCYRATE formula function can be used in a formula field to return the conversion rate to the corporate currency for the given currency ISO code. For this requirement, the "CurrencyIsoCode" field on the Order object can be used to return the currency conversion rate. However, since it is a picklist field, its value would need to be converted into regular text using the TEXT function.
There are no CURRENCY, CONVERSIONRATE, or CURRENTRATE formula functions
121
Which of the following statements about using LIghtning Process Builder to update records are correct? Choose 3
A.) The record in context can be updated
B.) A record from an unrelated object can be updated
C.) All child records of a related object can be updated
D.) Records of multiple objects can be updated using the same action
E.) A subset of child records of a related object can be updated
A.) The record in context can be updated
C.) All child records of a related object can be updated
E.) A subset of child records of a related object can be updated
Lightning Process Builder cannot update values of an unrelated record. A flow would be required to achieve this use case. Also, it is not possible to update records of multiple objects using the same action.
122
The Admin of Cosmic Solutions is building a flow that should be triggered after an account record is updated. When the rating of an account changes to "Hot", the flow should automatically send an email to the account manager and send related data to an enterprise resource planning system using Apex code. When the ratings changes to "Cold", it should only send an email to the account manager. Which of the following represents the correct way of configuring the outcomes in the "Decision" element of the flow for this use case? Choose 1
A.) Each outcome in the element should be configured to execute "only if the record that triggered the flow to run is updated to meet the condition requirements"
B.) Each outcome in the element should be configured to execute "if the condition requirements are met".
C.) Each outcome should be configured to check if the value of the $CHANGED resource is true.
D.) Each outcome should include a condition that checked a custom field that stores the previous value of the "Rating" field.
A.) Each outcome in the element should be configured to execute "only if the record that triggered the flow to run is updated to meet the condition requirements"
When configuring an outcome in the "Decision" element of the flow, the following two options are available for executing the outcome:
1) If the condition requirements are met
2. ) Only if the record that triggered the flow to run is updated to meet the condition requirements
The first option executed the outcome if the condition requirements are met regardless of the previous and new field values. The second option allows executing the outcome only if the record changes from not meeting the condition requirements to meeting them. This option, which is similar to the ISCHANGED function found in Workflow Rules and Process Builder, can be used to execute an outcome only if the value of a field changes. It can be used for this requirement to execute two different outcomes based on whether the value of the "Rating" field changes to Hot or Cold.
There is no $CHANGED resource
123
The Customer Community users of Bright Stars Company have edit access to the Case object, but have Read-Only access to its Status field. Due to the field-level security setting, a screen flow that runs on the case community page throws an "insufficient priviledges" error when they try to close cases. How can the Admin allow the users to successfully close cases using the same flow without removing the Read-Only setting? Choose 1
A.) Upgrade the Customer Community users to the Customer Community Plus license
B.) Edit the screen flow to run in system context with sharing to ignore certain user permissions
C.) Conditionally provide access to the "Status" field for users using Apex managed sharing
D.) Call a process created using Process Builder from the screen flow to bypass field-level security
B.) Edit the screen flow to run in system context with sharing to ignore certain user permissions
Flows can be configured to run in user or system context depending on how the flow is launched, or entirely in system context with sharing mode. Choosing to run the flow in system context with sharing mode causes to bypass certain permissions of the running user such as field-level access. In this setup, the field-level security settings do not need to be changed, and the error thrown by the flow can be avoided if the flow is run in this mode,
In addition, a flow can also be configured to run in system context without sharing, which only ignores object-level and field-level security, but also org-wide default settings, role hierarchies, sharing rules, manual sharing, teams, and territories.
A process build using Process Builder cannot be called directly by a flow. Apex managed sharing is used in the context of records-level access and not field-level access. Upgrading the user license from Customer Community or Customer Community Plus has no impact on the field-level security settings of an object.
124
An Admin is building an autolaunched flow that automatically creates a number of related coupon records based on the value of a field on the parent campaign record. When a test run is performed using the Debug mode in Flow Builder, what should be done to delete the generated test coupons? Choose 1
A.) Create an invocable Apex method and invoke it is a separate branch of the flow
B.) Enable the rollback mode in the "Debug options" when debugging the flow
C.) Add the "Delete Records" element in the flow to handle the record deletion
D.Nothing since records are automatically deleted when flows are run in debug mode.
B.) Enable the rollback mode in the "Debug options" when debugging the flow
in the debug mode, Flow Builder provides an option to run a flow in rollback mode, which is only available for autolaunched flows. In roolback mode, any database changes performed by the flow are automatically rolled back after the flow has finished. These include direct and indirect updates, such as a field value change that occurred on one record due to an Apex trigger that the flow invoked when it saved a field on a certain record.
However, non-DML statements, such as HTTP requests, asynchronous actions, and asynchronous DML statements cannot be rolled back.
Using the "Delete Records" element or writing an Apex method to perform the cleanup is not necessary in this scenario as the rollback mode can accomplish the task.
125
Sales managers at Cosmic Financial Services often have to handle approval requests from sales reps while they are traveling. Which of the following solutions should be suggested by the Sales Cloud consultant to improve the productivity of sales managers on the go? Choose 2
A.) Enable notifications on the mobile app
B.) Allow approvals from the Chatter feed
C.) Create a quick action on the mobile app
D.) Allow email approval response
A.) Enable notifications on the mobile app
D.) Allow email approval response
Email approval response can be enabled in Setup to let the sales managers respond to approval requests via email, which can be accessed using a mobile device. Notifications on the mobile app can also be enabled to ensure that they receive in-app notifications for the approval requests.
A quick action on the mobile app can be used to submit approval requests but not respond to them. Enabling approval requests in the Chatter feed would not improve productivity on the go because Chatter cannot be used to respond to approval requests from the mobile app. The "Approvals" navigation item in the app is used to respond to approval requests.
126
The senior leadership team has decided to implement an approval process for any sales discounts over 40%. They would like to approval process to be automatically started when an opportunity is saved. The senior leadership team should immediately be notified and be able to approve the sales discount through the mobile app. Which of the following are required to make this possible? Choose 3
```
A.) An activated Workflow email notification
B.) An active approval process
C.) Process Builder
D.) A validation rule on discount
E.) SFDC Notifications Settings enabled
```
B.) An active approval process
C.) Process Builder
E.) SFDC Notifications Settings enabled
Process Builder can automatically trigger an approval process when a record is saved or updated if it meets the specified criteria.
A push notification can be sent to approvers in this situation to notify and request approval. The approval process must exist within SFDC with assigned approvers. The mobile app will only allow those approvers with record access to receive a push notification and approve a request. Notifications need to be enabled in the Notification Settings. An active workflow email notification is not required since this can be created in the approval process. A validation rule is not required in this setup.
127
In which of the following scenarios will validation rules always be ignored? Choose 3
A.) A record is being updated immediately using a process when it is invoked
B.) A record is being updated using a scheduled action in Process Builder
C.) The ownership of multiple records is being changed using the Mass Transfer tool
D.) Campaigns are being associated with each other to build a campaign hierarchy
E.) A lead is being converted into an account, contact, and opportunity
B.) A record is being updated using a scheduled action in Process Builder
C.) The ownership of multiple records is being changed using the Mass Transfer tool
D.) Campaigns are being associated with each other to build a campaign hierarchy
Although changing the ownership of records individually will fire validation rules, using the Mass Transfer tool will not. When a record is being updated in a scheduled action using Process Builder, validation rules will not fie. However, if the record is updated using an immediate action, validation rules will fire. Note that field updates caused by workflow rules do not cause validation rules to fire. Also campaign hierarchies ignore validation rules.
Validation rules can always be ignored in lead conversions only if the "Require Validation for Converted Leads" in Lead Settings in Setup is disabled.
128
Cosmic Supermarket uses a custom object called "Warehouse" to store information in SFDC about the company's warehouses. A custom Lightning record page has been created to allow users to view and edit warehouse information. Each warehouse record contains information about multiple warehouse managers and their email addresses. Each warehouse manager is assigned to one or more categories of products. Users who can access a warehouse record should be able to send an email to warehouse managers by specifying one or more products categories. In order to meet this requirement, an Admin is creating a screen flow that can be launched using a quick action on the LIghtning page. Which of the following should be considered to ensure that the flow gets the required information from the warehouse record to send the email? Choose 1
A.) The flow should use a record variable named "recordId" that is available for input
B.) An Apex action is required in the flow to access the warehouse record
C.) An element needs to be added to the flow to get the warehouse record
D.) The Lightning page needs to be edited to enable passing the warehouse record to the flow
A.) The flow should use a record variable named "recordId" that is available for input
To meet this requirement, a record variable named "recordId" should be create in the flow. This variable should be available for input. The quick action on the Lightning page would automatically pass the record into this record variable. The flow can access the variable to get the required information for sending an email. It is not necessary to add the "Get records" element to the flow to get the warehouse record. An Apex action is also unecessary to meet the requirement. The lightning page does not need to be edited to enable passing the record. That would only be required if the flow was embedded on the Lightning page using LIghtning App Builder.
129
An Admin for Company A has created a flow that will be used as a call script by support agents in the US. The director of the company has asked the admin to create similar call scripts for other countries where the company has offices, such as France and the UK. Which option is available in SFDC to make it easier to create other country=specific flows? Choose 1
A.) The flow can be copied and customized to create other country-specific flows
B.) The flow can be made a template and the template can be cloned and customized for other countries
C.) An AppExchange application can be downloaded and installed to clone the flow then customized
D.) A flow solution can be used to create multiple flows using the existing flow
B.) The flow can be made a template and the template can be cloned and customized for other countries
It is possible to turn a flow into a template by navigating to the flow list page in Setup, clicking "Edit" and selecting "Template". The template can be cloned and customized for other countries based on business requirements.
It is not possible to copy and customize a flow to create other flows. instead of downloading and installing an AppExchange application, it is better to use a native functionality. A flow solution is a configurable pre-built business process with flow templates.
130
Qualified records are sent daily from the org for archiving, and the external application publishes a platform event for each processed record to indicate that it has been successfully archived. An Admin needs to delete the records that have already been archived. What's the most suitable option for automating the deletion process? Choose 2
A.) Process Builder
B.) Workflow Rule
C.) Flow Builder
D.) Apex Trigger
C.) Flow Builder
A flow can be created in Flow Builder to subscribe to the platform event. When a platform event is received, the flow can automatically run and performs actions based on data contained in the event message. For example, it can delete a record based on the value of the Id field.
Process Builder can also be used to subscribe to a platform event. However, it is not capable of deleting records by itself. Workflow rules cannot subscribe to platform events. An Apex trigger can also meet the requirement, but using a declarative tool should be preferred since the Admin of the company is the one who needs to build the solution.
131
Cosmic Repair Solutions recently started using SFDC for case management. The support director of the company would like to implement a business process that is triggered automatically only when the status of a case record changes to "Working". It should automatically send an email to the manager of the support user who created the case, create a new record of a custom object called "Case Log", and update a field on the Contact record related to the case. The Admin of the company has decided to define a flow for this requirement. When choosing the object in the flow, which option should be selected to run the flow for updated records? Choose 1
A.) Every time the record is updated and meets the condition requirements
B.) Only when a record is updated to meet the condition requirements
C.) Any time a record is created or updated and meets the condition requirements
D.) Only when a record is committed and meets the condition requirements
B.) Only when a record is updated to meet the condition requirements
When choosing the object in a flow that should be triggered when "A record is updated" or "A record is created or updated", the following two options are available:
1) Every time the record is updated and meets the condition requirements
2) Only when a record is updated to meet the condition requirements
If the first option is selected, the flow is launched every time the triggering record that metes the given criteria is updated. If the second option is selected, the flow is launched only when the triggering record changes from not meeting the given condition requirements to meeting them. To meet the requirement in this case, the second option should be selected because the actions should be performed only when the status of the triggering case record changes to "Working" and not every time a "Working" case record is updated.
The other two options are invalid.
132
You are using Process Builder to define a process that creates a Task record whenever the value of the "Account Tier" field on the Account object is updated to "Gold". While defining the "Create a Record" action for the task, which of the following fields are available for setting values? Choose 1
A.) Subject, Priority, and Assigned To
B.) Subject, Description, and Assigned To
C.) Subject and Assigned To
D.) Any field except for system fields
D.) Any field except for system fields
Unlike Workflow, Process Builder does not set a list of fields that can be updated while defining an action for cre[...] record. Any fields available on the Task object can be used in the definition of the "Create a Record" action, except for system fields. System fields are read-only field automatically updated such as CreatedById, CreatedDate and LastModifiedDate.
133
When an account is marked as inactive, all related "Closed Lost" opportunities should be deleted, after which a message should be posted to a Chatter group to inform that records have been deleted. How should this requirement be handled? Choose 1
A.) Configure a process in Process Builder that invokes a flow which deletes the opportunities and posts to the Chatter group
B.) Configure a flow that is triggered by an account update that deletes the opportunities and posts to the Chatter group
C.) Configure a workflow rule which invokes a flow that deletes the opportunities and posts to the Chatter group
D.) Configure a process in Process Builder that deletes the opportunities and posts to the Chatter group
B.) Configure a flow that is triggered by an account update that deletes the opportunities and posts to the Chatter group
The meet the above requirement, a record-triggered flow should be configured to fire after an account is updated.
Process Builder is not capable of deleting records. While a process can invoke a flow, this is unnecessary since the flow can be configured to fire on its own after an account update. A workflow rule cannot be used to invoke the flow.
