LO4 COMPLETE

Question 1

What are examples of best practise?

Answer 1

• being non judgemental: Using effective communication methods and skills eg. active listening or appropriate vocabulary.
• not making assumptions about the person
• using empathy to see things from their pov.
  being open minded and accepting
  being respectful of their feelings, experiences and values.

Question 2

What are examples of best practise?

Answer 2

-respecting the views, choices and decisions of individuals who require care and support:
- care that meets the needs of individuals
- providing person- centred care
- individuals feeling valued and supported
- raising self esteem

Anti discriminatory practise:
Ensuring everyone is treated fairly; staff should not have favourites. Any discriminatory actions or comments by children, staff, parents/carers should be challenged. Ensure nobody is excluded from activities, make them accessible for all. Staff should be good role models by demonstrating inclusive behaviour.

Valuing diversity:
- Displays, toys, resources in nurseries, playgroups and primary schools should reflect different cultures and beliefs. A wide range of festivals should be celebrated with children diwali, eid and so on. Food options should come from a range of cultures and to meet dietary needs such as allergies or dietary intolerances.

Following agreed ways of working: following an organisation’s policies and procedures so that care provided is appropriate, correct and safe.

Using effective communication:
- Enabling informed choices if individuals have the information they need.
- aiding understanding of procedures, treatments or care plans.
- using vocabulary that can be understood.
- Using specialist methods if required sign language, braille.
- Adapting communication to meet the needs of individuals.
- Active listening demonstrating an interest in what a person is saying.

Question 3

What are other ways of promoting best practise

Answer 3

• providing training and professional development for staff. Ensure that staff are up to date with knowledge, methods and skills required for the role. Ensure staff are aware of correct procedures to follow such as health and safety, safeguarding, confidentiality.
• Mentoring: An experienced person such as a manager or supervisor shares their knowledge and skills with another person to enable them to develop their skills. Experienced person gives advice, answers questions and gives feedback to provide support and encouragment.
• Monitoring: Checking in on the quality of care practise over time. This can include observations, questionnaires or feedback forms.
• Performance management:
  One to one meetings and observations over time to provide feedback on performance and to identify targets of improvement.
• Staff meetings give the opportunity to share best practise and discuss what went well. Concerns and reminders of policies and procedures can be discussed.

Question 4

What are discriminatory practises?

Answer 4

These include:
- Stereotyping, labelling, prejudice
- Inadequate care
- Abuse and neglect
- Breach of health and safety
-Being patronising

Question 5

What are examples of discriminatory practises?

Answer 5

Stereotyping:
Sharon, a GP is being impatient with her overweight patients . She thinks all overweight people are fat and lazy.
Labelling: Jumping to conclusions about someone. ie. an confused or deaf person.
Prejudice: A care assistant refusing to bathe a gay man or woman.

Inadequate care:
- Not administering medication on time.
- rough handling while bathing or dressing an individual causing bruising.
- not consulting or taking account of an individuals care preferences.

Abuse and neglect:
- calling someone names, laughing at them or making derogatory comments.
- hitting, punching or scratching.
- not providing regular food and fluids for a patient.

Breach of health and safety:
-forgetting to lock the door of the drugs cabinet
-not regularly checking equipment for damage or wear.
-lack of supervision in a nursery or primary school.
- lack of hygiene when preparing food.

Being patronising:
- sharon a practise nurse, always speaking very loudly and slowly to all the older adults attending the surgery just in case they are deaf or a little confused.

Question 6

What methods can be used to challenge discrimination?

Answer 6

Challenge at the time:
Speak to the individual and explain how they are discriminating to raise their awareness.
Ask them to reflect on their actions or what they said
Encourage them to speak with the person they have discriminated against and to apologise.
Report the incident to senior staff or manager.

Challenging afterwards through procedures:
Show the individual the relevant policy bullying, confidentiality etc.
Discuss at senior management level so that they can address the issue with training or disiciplinatory action to raise awareness of what happened.

Challenge through long- term proactive campaigning
- provide regular training for staff over time to raise awareness of correct ways of working so they can address the issue if they observe any discriminatory practises.
Send the person who has been discriminating on a equality and diversity course
Run sessions or workshops about the values of care.

Question 7

What are other ways of challenging discrimination?

Answer 7

-Applying the values of care ensures that individuals using health, social care and childcare environments receive appropriate care and do not experience discriminatory attitudes and have their diversity valued and their rights supported.
- providing information about complaints procedures and whistle blowing. Having a complaints procedure means that individuals will know what to do and whom to speak to if their rights are not being met. It also reassures service users, their families and practitioners that their concerns will be taken seriously. Whistleblowing involves raising concerns about poor practise with the management at the very high level or with an authority such as Ofsted or CQC.
- providing information about advocacy services.
Implementing policies, codes of practise and legislation.
- Dealing with conflict needs to be handled correctly - active listening,being calm and objective and showing empathy are ways of addressing the situation.
- Training, mentoring and monitoring.