Lo4 Flashcards
Policies:
- a course or principle of action adopted or proposed by an organisation or individual
National initiatives:
- board and services that can help guide service providers to ensure appropriate and adequate care is being provided
Whistle blowing:
- raising concerns to relent authority and or management
what do national initiatives do
National initiatives promote person centred care, empowerment and ensures legislation are being followed
OFSTED:
A non-ministered department that reports to parliament and asses the standard of children’s education and services
They carry out inspections and publish a rating from ‘inadequate’ to ‘outstanding’
By publishing ratings, it helps identify good practice and areas that need improvement, this help prevent neglect, harm and abuse for children ensure they get the best education and support
The inspectors look at management and leadership, teaching and assessment quality, personal development, welfare…
If a setting is poor ‘special measures’ are put in place e.g. extra funding
CQC:
A licensed care service that inspects and regulates care services to ensure that standards of quality and safety are met
Regulates care settings by registering people that apply to be care providers, doing inspections, using feedback from management and service users
They can issue fines and warnings
Publish reports and ratings from ‘inadequate’ to ‘outstanding
EHRC:
A non-department public body in England and Wales that establishes the equality act
Provides definitions for different types of discrimination
Gives advice on how to decide if something is against equality law
Suggest ways to sort situation of discrimination
Provides contact details for equality advisory and support services
Advice on how to make discrimination complaints
NICE:
Non-department public body that provides national guidance and advice to improve health and social care services
Publish guidance in 4 areas- health technology, clinical practice, for public sector workers on health promotion and ill-health avoidance and for social care services and users
Responsible for- assessing new drugs, provided evidence-based guidelines for how conditions should be treated and provide information on health and social care services can best provide support
Improve the outcomes of people who use care services
Best practice:
Being non-judgmental
Being respectful
Valuing diversity
Effective communication
Following agreed ways of working
Performance management
Appropriate action:
Report issue to management and or relevant authority
Changeling the discrimination at the time by explain to the individual how they are discriminating and the effects of that
Challenge afterwards through procedures like the companies anti-bullying policy, disciplinary action may be necessary
Provide awareness sessions for staff on promoting equality and diversity
why should anyone accessing a health and social care service be made aware of the complaint procedure?
so they can act if they receive poor care
Dealing with conflict:
Active listening
Remaining calm, being objective
Implementing policies, practices and legislation
