LO4

Question 1

Examples of best practice?

Answer 1

• being non-judgmental
• respecting the views, choices and decisions of service users
• valuing diversity
• using effective communication
• following agreed ways of working
• training and professional development
• mentoring, monitoring and performance management
• staff meetings

Question 2

what does being non-judgemental mean?

Answer 2

respecting a person’s feelings, experiences and values even though they may be different to yours

Question 3

what is professional development?

Answer 3

the process of improving and increasing the skills and capabilities of staff

Question 4

what is mentoring?

Answer 4

taking a new member of staff under your wing and showing them how the job should be done

Question 5

what is monitoring?

Answer 5

measuring and checking the progress or quality of something over time

Question 6

what is performance management?

Answer 6

an ongoing process between worker and their supervisor involving meeting and observations. Feedback will be given and areas of strength and development will be highlighted

Question 7

examples of discriminatory practice?

Answer 7

stereotyping
labelling
prejudice
inadequate care
abuse and neglect
breach of health and safety
treating everyone the same
patronising language and behaviour

Question 8

ways of responding to discriminatory practice?

Answer 8

challenge discrimination
whistleblowing
applying values of care
providing information about complaints procedures
implementing policies, codes of practice and legislation
advocacy
dealing with conflict

Question 9

how should discrimination be challenged?

Answer 9

at the time
challenge afterwards through procedures
challenge afterwards through long-term campaigns

Question 10

how should conflict be dealt with?

Answer 10

active listening
remain calm
be objective
be empathetic
see both sides of the argument