LO3: Understand how health and social care services are accessed Flashcards
What are the 4 types of referral to HSC services?
Self referral
Compulsory
Third-party
Professional
What are the 8 barriers that stop people accessing HSC services?
Communication Cultural values Cost Location Physical access Psychological Lack of resources Time
Give some examples of communication barriers in HSC
Information not being available for blind or visually impaired patients. Staff nit trained in sign language. Service user doesn’t speak English
Give some examples of cultural values barriers in HSC
Some cultures think men should be strong and not talk about mental health. Some cultures don’t allow women to be seen by male doctors. Some cultures don’t allow blood transfusion
Give some examples of cost barriers in HSC
Cost of private service too high. Cost of transport of parking fees might stop a person attending a medical appointment
Give some examples of location barriers in HSC
No specialist service in your area. An individual not being able to drive to the service because they don’t have a car and there is no bus route
Give some examples of physical access barriers in HSC
A lack of ramps, lifts or automatic access doors for wheelchair users.
Give some examples of psychological barriers in HSC
People may be scared of needles/doctors/dentists. Some people might be scared of what the doctor will tell them. Some people may be embarrassed to talk about their condition.
Give some examples of clack of resources barriers in HS
Some drugs and treatment might not be available on the NHS. There may be a lack of staff or long waiting times for treatment.
Give some examples of time barriers in HS
HSC services only open 9-5 which stops working people from accessing them. Some people are too busy with work and families to make and attend appointments
What does self-referral mean?
When an individual decides to use a service themselves such as phoning a GP for an appointment or going to a walk-in centre
What does professional referral mean?
When a care professional puts an individual in contact with another service or care practitioner. This could be a GP referring a patient to hospital for an x-ray
What does third-party referral mean?
When an individual is put in touch with HSC services by a friend, relative or neighbour
What does compulsory referral mean?
When an individual is at risk of harming themselves or others or, in the case of children, being at risk of harm from others they can be taken to a place of safety against their will
How can communication barriers be overcome?
Providing leaflets in braille, having staff who can use sign language, using a translator
