lo2

Question 1

name three motivational theories

Answer 1

• maslows hierarchy of needs
• mclellands theory of needs
• mcgregory theory x & y

Question 2

define maslows hierarchy of needs

Answer 2

maslows hierarchy of needs have five levels,

physiological,safety,love and belonging,esteem and self actualization

Question 3

define mclellands theory of needs

Answer 3

mclellands theory of needs states that every person has one of three driving motivators - achievement, affilation & power. we develop these through our culture and life experiences

Question 4

define mcgregory theory x and y

Answer 4

theory x assumes that employees dislike work , theory y assumes that employees like work and flourish in the environment as well as being self motivated

Question 5

what are two methods of employee motivation?

Answer 5

monetary and non monetary rewards

Question 6

list examples of monetary rewards

Answer 6

• bonuses
• fringe benefits
• maternity/paternity schemes
• performance related pay
• profit sharing
• workplace creche
• workplace pension schemes

Question 7

list examples of non monetary rewards

Answer 7

• delegation
• empowerment
• flexible working
• job rotation
• opportunity for team working
• promotional opportunities

Question 8

benefits to businesses having motivated employees

Answer 8

• increased level of production
• improved customer loyalty
• increased customer satisfaction
• improved employee engagement
• higher quality products
• lower absenteeism levels
• lower levels of labour turnover

Question 9

how a business will measure the success of employee motivation

Answer 9

• customer feedback
• employee feedback
• labour turnover rate
• market position
• repeat customers
• reputation of a business