LISTENING SKILLS Flashcards
Process through which
we Convey our
thoughts by the use of
signs or symbols to
achieve understanding
and changes in the
behavior of a person.
communication
ELEMENTS OF COMMUNICATION
the person sending the message should have the following:
a. an idea or reason for communicating
b. put the idea or feeling into a form that can be transmitted
* “source-encoder”
sender
ELEMENTS OF COMMUNICATION
what is actually said or written
body language that accompanies the word
messenger
RECEIVER
“listener” or “decoder”
must perceive what the sender intends
must analyze the information received
Receiver
“Feedback”
* message that the receiver returns to the sender
* maybe verbal or non-verbal, positive or negative
response
PRINCIPLES
done by using the words of the listening person rather than one’s
own to encode a message
principle of relevance
PRINCIPLES
the simpler the words, the more likely they are understood
* what is simple to one person might be complex to another person
principle of simplicity
PRINCIPLES
to make the communicator’s message as clear as possible
* unfamiliar or exceptional terms need to be defined and explained
before its usage
principle of definition
PRINCIPLES
important is clarity of thought & expression of individual parts
* message can be “packaged” in a series of stages- one stage
completed before the next is introduced
principle of structure
PRINCIPLES
to ensure clear reception of ideas
* strategies used
REPEATING KEY IDEAS
RESTATING DIFFICULT IDEAS
principle of repetition
PRINCIPLES
understanding comes most often through association
* perception of similarities and differences among objectives, events
and people.
PRINCIPLE OF COMPARISON AND CONTRAST
PRINCIPLES
- focus on vital and essential aspects of communication
- can be heightened by: speaking louder, using different tone of voice,
pausing, or using various techniques to captivate the listener
principle of emphasis
FACTORS INFLUENCING COMMUNICATION PROCESS
a person’s self-concept is always a determining factor in his
communicative behavior even though situation may change from
moment to moment or place to place
self concept
FACTORS INFLUENCING COMMUNICATION PROCESS
sender feels positive or respectful toward the receiver, it is important to know it is all right not to like everyone
sender’s feelings about the listener/receiver
FACTORS INFLUENCING THE COMMUNICATION PROCESS
people who lack expressive verbal and non-verbal skills have
difficulty putting across information
ability of communicator to express oneself
FACTORS INFLUENCING THE COMMUNICATION PROCESS
people who lack expressive verbal and non-verbal skills have
difficulty putting across information
perceptions
FACTORS INFLUENCING THE COMMUNICATION PROCESS
distance people prefer in interacting with others
personal space
FACTORS INFLUENCING THE COMMUNICATION PROCESS
a concept of the space and things an individual considers belonging
to him or her
TERRITORIALITY
FACTORS INFLUENCING THE COMMUNICATION PROCESS
- Roles like health professional and patient, parent and child or
teacher and student will affect the content and responses in a
communication process
ROLES, RELATIONSHIPS AND PURPOSES
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
a person too preoccupied with the thought of a personal problem
may not respond appropriately
preoccupation
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
words may become emotionally charged due to current
circumstances in life
emotional block
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
can occur when communication with an individual when you are angry
hostility
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
has negative effects on the recipient of the message
PAST EXPERIENCE
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
lack of verbal skill, may distort the intention of the sender
culturally determined
inarticulateness
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
people tend to create blocks in their minds because of stereotypes
Ex: a person who has been known to be a radical thinker will always be labeled as such
STEREOTYPING
CONDITIONS WHICH HINDER EFFECTIVE COMMUNICATION
due to insecurities of an individual, he tends to distorts questions into accusations
defensiveness
___________ in medicine is considered
as a fundamental clinical skill to
establish a relationship with the patient,
paving a way to successful diagnosis
and treatment.
communication
