listening/noise/non verbal Flashcards
how can you show you’re actively listening
eye contact
nodding
facing toward them
open body language
giving your full attention
paraphrasing
asking questions
closed questions
allow for yes or no and short answers
for specific information
“What’s your cats name?”
open questions
allow detailed responses and more information
for gathering details, feelings, or to encourage self-discovery
“What are your cats like?”
external noise
environmental or physical distractions, external to the receiver
(smells, side convo, construction)
psychological noise
cognitive factors that interfere with receiving messages, what you feel mentally
(mood, culture, perceptions)
physiological noise
biological factors in the receiver that interfere with receiving messages
(headache, hunger, bladder)
active listening
listening that is genuine and where you are interested in what they are saying
you’re able to respond and reflect on what you’ve heard
communication noise
distractions that interfere with the accurate transmission of a message
external, psychological, physiological
what factors can affect how a message is received or interpreted
noise
culture or background
relation
mood
characteristics of nonverbal communication
is ambiguous (everyone interprets differently, no right or wrong meaning)
is mostly relational (if you already think of someone as hot-headed you’ll interpret crossing arms as them being angry because of that bias)
is influenced by culture and gender
all behaviour has communicative value
examples of non verbal communicaton
Body movement
Voice
Touch
Distance
Attractiveness
paraphrasing
Summarizing what the speaker is saying in your own words
to confirm with the speaker that you have been listening and understand them
opportunity to correct if you misunderstood
reduces heat in tense discussions
