Communication

Question 1

Care

Answer 1

Providing care, your job duties
Perineal care
Oral care
Positioning
Assisting with meals
ADLs

Question 2

Caring

Answer 2

Going the extra mile
Active listening
Empathy
Knowing client preference
Remembering the little things
Providing comfort items (plushies)
Building rapport

Question 3

communicator

Answer 3

communicators both send and receive messages
usually sent simultaneously
both verbal and non-verbal messages
assign meaning to said messages

Question 4

meaning

Answer 4

What we assign to words or messages
the personal interpretation of messages
exist in and around people

Question 5

the communication model includes

Answer 5

communicators
meaning
enviorment
noise
channel

Question 6

environment

Answer 6

affects messages
physical environment
personal experience
culture

Question 7

noise

Answer 7

anything that influences transmission and reception of messages
external noise
physiological noise
psychological noise

Question 8

channel

Answer 8

medium/vehicle where messages are exchanged
face to face
email
text
phonecall

Question 9

characteristics of competent communication

Answer 9

large repertoire of skills
adaptability
ability to perform skillfully
empathy and perspective-taking
cognitive complexity
self-monitoring

Question 10

cognitive complexity

Answer 10

ability to construct different frameworks for viewing an issue
thinking of options before jumping to conclusions

Question 11

self-monitoring

Answer 11

process of paying attention to your own behaviour
using these observations to shape further behaviour

Question 12

communication principals

Answer 12

transactional
intentional or unintentional
has a content and a relational dimension
Irreversible
Unrepeatable

Question 13

Why do we communicate (4 needs)

Answer 13

Physical
Identity
Social
Practical

Question 14

Physical needs

Answer 14

Satisfying relationships can be the difference between life and death
If not met can
Increase BP
Decrease intellectual function
Raise chance of depression
Get less sleep
Decreased immunity

Question 15

Identity needs

Answer 15

We have no sense of identity if deprived from communication
Effects how you see yourself
We will think of ourselves as smart, shy, etc if we are told we are

Question 16

Social needs

Answer 16

The principle which relationships are created
Allows us to help and be helped
To have fun and relax

Question 17

Practical needs

Answer 17

For our living or everyday needs
Work, ordering food, doctor visits

Question 18

communication misconceptions

Answer 18

not all communication seeks understanding
more communication doesn’t equal better
will not solve all problems
is not a natural ability

Question 19

Quantitative

Answer 19

any interaction between two people

Question 20

Dyad

Answer 20

two people interacting

Question 21

Qualitative

Answer 21

treating one another as unique individuals
regardless of context or the number of people involved

Question 22

how to effectively communicate

Answer 22

understand/respect each other
be sensitive to each others needs
consider culture, religious, personal practices and meanings
know how stress, problems, and frustration can effect the message

Question 23

what is communication competence

Answer 23

ability to achieve goals effectively and appropriately

Question 24

how is communication transactional

Answer 24

two-way street or 50/50
both parties are involved
communication you do with someone, not to them