Listening and Informing

Question 1

Question

Answer 1

Answer

Question 2

How many guidelines are there for Listening

Answer 2

There are Six guidelines

Question 3

What is the first Listening guideline of the six?

Answer 3

Listen with full attention

Question 4

What is the second listening guideline?

Answer 4

Observe and Read body language.

Question 5

What is the third listening guideline?

Answer 5

Control your filters

Question 6

What is the fourth listening guideline?

Answer 6

Listen all the way to the end before responding.

Question 7

What is the fifth listening guideline?

Answer 7

Check your understanding by rephrasing what you heard.

Question 8

What is the sixth listening guideline?

Answer 8

Take notes when appropriate

Question 9

Is listening an active or passive skill?

Answer 9

Active skill

Question 10

How many Listening levels are there?

Answer 10

There are Four

Question 11

What is the lowest level of Listening?

Answer 11

The Dull Roar

Question 12

What is the 2nd level of Listening?

Answer 12

In and Out

Question 13

What is the 3rd level of Listening?

Answer 13

Facts only

Question 14

What is the 4th level of Listening?

Answer 14

Facts and Non-Verbal cues

Question 15

What percentage of a conversation is Body Language?

Answer 15

Fifty Five Percent

Question 16

What percentage of a conversation is Tone and Inflection?

Answer 16

Thirty Eight Percent

Question 17

What percentage of a conversation is the actual words?

Answer 17

Seven Percent

Question 18

How many components are there of non-verbal communication?

Answer 18

There are Five

Question 19

What is the 1st component of non-verbal communication?

Answer 19

Facial Expressions

Question 20

What is the 2nd component of non-verbal communication?

Answer 20

Eye Contact

Question 21

What is the 3rd component of non-verbal communication?

Answer 21

Gestures

Question 22

What is the 4th component of non-verbal communication?

Answer 22

Stance or Posture

Question 23

What is the 5th component of non-verbal communication?

Answer 23

Vocal Characteristice

Question 24

Why are there different responses to the same non-verbal cue?

Answer 24

Different people interpret non-verbal cues differently.

Question 25

What else do we need to be aware of besides another persons non-verbal cues?

Answer 25

We need to be aware of and in control of our own non-verbal cues.

Question 26

If we are going to follow this Listening Guideline, what do we need to keep clean to have effective conversations?

Answer 26

Our filters that we naturally have. (Everyone has filters)

Question 27

What are some of the common filters that influence conversations?

Answer 27

Communication style, Gender, Culture Emotional State, Language, Knowledge, Experiences, Generations, Values, Etc.

Question 28

Why should we listen all the way to the end before responding?

Answer 28

If we interupt someone, it tells them that we don't value what they have to say, or that they are not important.

Question 29

What is rephrasing mean in the Listening Guidelines?

Answer 29

Rephrasing is stating back in your own words your understanding of what another person said.

Question 30

When you rephrase something back to someone does that mean that you agree with them?

Answer 30

No, it is not a statement of agreement or disagreement

Question 31

What is a good rule of thumb before taking notes in a conversation?

Answer 31

Ask permission to do so first.

Question 32

What communication guidelines are best for informing and educating someone in a conversation?

Answer 32

Informing Guidelines

Question 33

How many Informing levels are there?

Answer 33

Five levels of Informing

Question 34

What is the 1st level of informing?

Answer 34

Announcing

Question 35

What is the 2nd level of informing?

Answer 35

Explaining

Question 36

What is the 3rd level of informing?

Answer 36

Influencing

Question 37

What is the 4th level of informing?

Answer 37

Persuading

Question 38

What is the highest level of informing?

Answer 38

Gaining Commitment

Question 39

How many Informing Guidelines are there?

Answer 39

There are Six guidelines

Question 40

What is the 1st of the Informing Guidelines?

Answer 40

Provide Clear, Accurate, and complete information

Question 41

What is the 2nd on the Informing Guidelines?

Answer 41

Explain Reasons and Rationale

Question 42

What is the 3rd level of the informing Guidelines?

Answer 42

Describe the Big Picture

Question 43

What is the 4th level of the Informing Guidelines?

Answer 43

Break Information into Manageable chuncks

Question 44

What is the 5th level of the Informing Guidelines?

Answer 44

Emphasize personal benefits (WIIFM)

Question 45

What is the Final Informing Guideline of the six?

Answer 45

When appropriate, provide specific and constructive feedback.

Question 46

What are the two types of Feedback?

Answer 46

Positive Feedback or Feedback for Improvement.