ICP's and Questioning

Question 1

Questions

Answer 1

Answers

Question 2

How many guidelines are there in the InterPersonal Communication Principles (ICP’s) for short

Answer 2

There are Five

Question 3

How do we make people feel appreciated, listened to, understood, and involved?

Answer 3

Interpersonal Communications Principals (ICPs)

Question 4

What is the first principal of the ICPs?

Answer 4

Maintain or build the self-esteem of others

Question 5

What is the Second principal of the ICPs?

Answer 5

Respond to feelings and concerns with empathy

Question 6

What is the Third principal of the ICPs?

Answer 6

Share your own experiences and Ideas

Question 7

What is the Fourth principal of the ICPs?

Answer 7

Respect and Value different perspectives, styles and cultures.

Question 8

What is the Fifth principal of the ICPs?

Answer 8

Encourage involvement to build commitment

Question 9

If we cannot build someones Self-Esteem, then at a minimun we should at least?

Answer 9

Maintain their Self-Esteem

Question 10

Should we maintain someones Self-Worth if we strongly disagree with them in a conversation?

Answer 10

Yes

Question 11

How do we maintain someone’s self esteem?

Answer 11

By showing Respect and focusing on the facts.

Question 12

What ICP will help us to listen to understand someone instead of judging them?

Answer 12

The principal of Empathy

Question 13

How does empathy help during emotional conversations?

Answer 13

It is like throwing water on a fire. It cools emotions like andger, resistance, or fear

Question 14

How can we show that we value, understand, and are open to someones Ideas?

Answer 14

By responding in Empathy

Question 15

Does empathy mean that we agree with the other person?

Answer 15

No, we can show empathy without agreeing with the person.

Question 16

What can the principal of Sharing build in another person?

Answer 16

Sharing your thoughts, feelings, or experiences builds trust and rapport.

Question 17

What are some things that you do not want to do with the Share principal of the ICPs?

Answer 17

Overshare/ Tell a more interesting situation/ or basically make it about you instead of them.

Question 18

Is it possible to Respect something without finding any Value in it?

Answer 18

Yes. That is why the Principal is stated as “Respect and Value different perspectives, styles, and cultures.

Question 19

When we Respect and Value other people’s views, opinions, and Ideas what are we doing?

Answer 19

Encouraging and Motivating others to want to participate/contribute.

Question 20

What happens when we encourage involvement?

Answer 20

Involvement builds ownership, leads to a wider range of ideas and approaches, builds commitment and enhances self esteem.

Question 21

How many guidelines are there for Questioning?

Answer 21

There are five

Question 22

What is the First principal of the questioning guidelines?

Answer 22

To ask Open Ended questions

Question 23

What is the second principal of the questioning guidelines?

Answer 23

Use closed-ended questions to confirm information or check for understanding.

Question 24

What is the third principal of the questioning guidelines?

Answer 24

Ask one question at a time.

Question 25

What is the fourth prinicipal of the questioning guidelines?

Answer 25

Don’t answer your own question.

Question 26

What is the fifth principal of the questioning guidelines?

Answer 26

Be sure your body language encourages an answer to your question.

Question 27

What do open ended quesitons start with or have in them?

Answer 27

Who, What, When, Where, Why, and How

Question 28

Why are open ended better than closed ended questions for gathering information?

Answer 28

Because they cannot be answere with a yes or a no

Question 29

What two ways are closed ended questions used?

Answer 29

To confirm information or to check for understanding

Question 30

What is the difference between a closed ended and an open ended question?

Answer 30

One can be answered Yes or No and the other cannot be answered that way.

Question 31

Where does most of the information that you get from a conversation come form in questioning?

Answer 31

Open ended questions that dig at underlying issues or concerns.

Question 32

What two things are closed ended questions good at helping you achieve?

Answer 32

Use them as a quick check for understanding or to gain agreement.

Question 33

On closed ended questions who do we want to keep the pressure of the conversation on?

Answer 33

Ourselves, we should never put the pressure on the other person because they may act like they understand when the don’t.

Question 34

What does it say to another person when we answer our own questions?

Answer 34

We don’t respect them. We don’t care about their answer.