Influencing and Motivating Flashcards
What model may journeyman ust to craft constructive discussions?
Discussion Framework
What could they combine with the “Discussion Framework” for practice in solving sample scenarios
Communication Skills
After clarifying the value of coaching, what will those techniques learned help them improve?
The Skills and Attitudes of others
What are some of the qualities of solid feedback?
Timely, Balanced, and Specific
What are some of the activites in this section?
Ball Toss, Scenarios
What was the original intent of the Ball Toss Activity?
An Introduction to Coaching
What is the first handout in this section?
The UBC Communication Model
How many participants form a group during the scenarios practice
Two per group. “It is not three”
What are the 3 basic parts to the discussion framework?
Open, Ask/Inform, Close
How do the I.C.P.’s fit into the discussion framework?
They are at the center of the framework because they are used all the way through the conversation.
Why are the I.C.P’s so important to a conversation?
Because they show Respect. They also show respect for someone else’s opinions and values.
When we are asking quesitons in a conversation, how many should we ask at a time?
ONE.
What type of questions should we ask to gather information?
Open Ended
What type of question should you use to uncover underlying issues?
Open Ended
Which communication guideline helps you to understand the other person the best after asking quesitons?
Listening
What does the conversation turn into if all you do is tell them information?
A Lecture
How much of our conversations actually come down to the words we are saying in the conversation?
Seven Percent
How much of the conversation does tone and inflection make up?
Thirty Eight Percent
How much of the conversation does Body Language and Facial Expressions make up?
Fifty Five Percent
After you have Listened and they have answered you what should you do in the discussion framework?
Acknowledge whatever their response was
When we are informing a member in our conversations, What are the three things we should insure about our inform?
Clear, Concise, Compelling
How many reasons does someone need to get involved?
One (Their Reason)
What does W.I.I.F.M. mean in our communcication cycle?
Whats In It For Me.
When closing the conversation with a close ended question what do we want to keep in mind?
Keep the pressure of the conversation on ourselves. Never ask “Do you understand?”
