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UBCDET Journeyman Leadership > Influencing and Motivating > Flashcards

Influencing and Motivating Flashcards

1
Q

What model may journeyman ust to craft constructive discussions?

A

Discussion Framework

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2
Q

What could they combine with the “Discussion Framework” for practice in solving sample scenarios

A

Communication Skills

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3
Q

After clarifying the value of coaching, what will those techniques learned help them improve?

A

The Skills and Attitudes of others

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4
Q

What are some of the qualities of solid feedback?

A

Timely, Balanced, and Specific

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5
Q

What are some of the activites in this section?

A

Ball Toss, Scenarios

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6
Q

What was the original intent of the Ball Toss Activity?

A

An Introduction to Coaching

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7
Q

What is the first handout in this section?

A

The UBC Communication Model

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8
Q

How many participants form a group during the scenarios practice

A

Two per group. “It is not three”

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9
Q

What are the 3 basic parts to the discussion framework?

A

Open, Ask/Inform, Close

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10
Q

How do the I.C.P.’s fit into the discussion framework?

A

They are at the center of the framework because they are used all the way through the conversation.

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11
Q

Why are the I.C.P’s so important to a conversation?

A

Because they show Respect. They also show respect for someone else’s opinions and values.

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12
Q

When we are asking quesitons in a conversation, how many should we ask at a time?

A

ONE.

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13
Q

What type of questions should we ask to gather information?

A

Open Ended

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14
Q

What type of question should you use to uncover underlying issues?

A

Open Ended

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15
Q

Which communication guideline helps you to understand the other person the best after asking quesitons?

A

Listening

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16
Q

What does the conversation turn into if all you do is tell them information?

A

A Lecture

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17
Q

How much of our conversations actually come down to the words we are saying in the conversation?

A

Seven Percent

18
Q

How much of the conversation does tone and inflection make up?

A

Thirty Eight Percent

19
Q

How much of the conversation does Body Language and Facial Expressions make up?

A

Fifty Five Percent

20
Q

After you have Listened and they have answered you what should you do in the discussion framework?

A

Acknowledge whatever their response was

21
Q

When we are informing a member in our conversations, What are the three things we should insure about our inform?

A

Clear, Concise, Compelling

22
Q

How many reasons does someone need to get involved?

A

One (Their Reason)

23
Q

What does W.I.I.F.M. mean in our communcication cycle?

A

Whats In It For Me.

24
Q

When closing the conversation with a close ended question what do we want to keep in mind?

A

Keep the pressure of the conversation on ourselves. Never ask “Do you understand?”

25
Q

What should we do in the close if appropriate to show our I.C.P.’s?

A

Reaffirm your support/Thank them for their time/Follow up when appropriate

26
Q

What are some tools to end a conversation if we end up not agreeing?

A

Re-acknowledge the situation or concern/Reinforce their opininon is important/ Agree on Next Steps

27
Q

Whick of the 10 reasons members Object or Resist is the most important to solving the issue?

A

They do not understand what is in it for them?

28
Q

What must we constantly mange during a difficult conversation?

A

Our Emotions

29
Q

What should we do at the end of the conversation when we are trying to close?

A

Make every effort to close in a positive way.

30
Q

How many rounds are there in the Ball Toss activity?

A

Four Rounds

31
Q

What are the instructions for the participants for their role in Round 1 of the ball toss?

A

They are to be silent no matter what happens

32
Q

What is the role for participants in Round 2 of the ball toss?

A

They are to give Negative feedback only

33
Q

What is the role for participants in Round 3 of the ball toss?

A

They are to give Positive unrelated feedback

34
Q

What does the final Round of the ball toss activity consist of?

A

The volunteer is givin a coach to help them make it.

35
Q

What question should we ask ourselves if we are coaching someone else?

A

Am I getting the results I’m Hoping for?” If not you may want to change you approach

36
Q

How many areas are there to coach people covered in this section?

A

Three

37
Q

What are the three areas you can coach someone in?

A

Success/Reinforcement/In Advance

38
Q

What can we give to someone we are coaching to help them in the three areas?

A

Feedback

39
Q

How many parts are there to have proper feedback?

A

Three

40
Q

What are the three things that must be used to give good feedback?

A

Timely, Balanced, and Specific

UBCDET Journeyman Leadership (6 decks)

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