Listening Flashcards
Terms
Listening
the process of recognizing, understanding, and interpreting the message
Hearing
is known as the physiological perceiving sound.
Affective Component of Listening
This is the degree of willingness to listen.
Cognitive component of listening
This is how understanding and evaluating the listener can be interpreted.
Behavior Component Recalling information to communicate
(remembering, paraphrasing, and responding.)
Active listener
The (listener addresses) the speaker’s needs using simple questions or nonverbal cues.
Passive listener
Individuals will only listen to what they want to know.
People-oriented listeners
Listen with a relationship in mind.
Action-oriented listeners
The listener will focus on the task
Content-oriented listeners
Listeners will carefully evaluate what they hear.
Time-oriented listener
The listener prefers information that is straight to the point.
Informational listener
The listener tends to be more engaged in the message compared to who is communicating the message.
Critical listening
The listener will focus on the speaker’s information and opinions on the matter versus the speaker’s purpose of communicating the message.
Empathetic listener
The listener who infuses emotions to comprehend the speaker’s message.
Appreciative listener
The listener who appreciates the sense of noise. (Birds chirping, music, Trains, and human interaction noise).
Listening Barriers
Any outside noise factors that interfere with comprehension to respond to the speaker or prohibit the listener from understanding and interpreting the message.
Multitasking
Individuals are focused on multiple tasks at once
Listening apprehension
This is when the listener may hinder concentration-based anxiety, depression, or other health-related issues.
Defensive listening
This is when the listener responds aggressively or angrily without fully listening to the message.
Insensitive listening
When the listener fails to see the emotional content of the message and just takes it at face value.
Monopolistic listening
The listener’s intention is to control the speaker’s message.
Pseudo-listening
The listener’s objective is to give the speaker a portrayal of listening, but the listener is only cognizant of the speaker’s noise.
