Listening

Question 1

listening

Answer 1

psychological (what happens in your mind)

Question 2

hearing

Answer 2

physical (what happens with your body)

Question 3

5 steps of the listening process

Answer 3

Receiving
Understanding
Remembering
Evaluating
Responding

Question 4

listening process

Answer 4

feedback is after someone speaks and back channeling cues are while someone is speaking

Question 5

Communication Process

Answer 5

feedback is while someone is speaking and response is after

Question 6

List the 4 qualities of effective listening feedback (CHIA or CHAI)

Answer 6

Immediate
Honesty
Appropriate
Clarity

Question 7

appreciative listening

Answer 7

Just listening to the sound of it (brings comfort, joy, makes you feel better)

Question 8

discriminatory listening

Answer 8

Listening to distinguish between sounds

Question 9

silent listening

Answer 9

Listening for information

Question 10

informative listening

Answer 10

Asking for clarification about the information

Question 11

evaluative listening

Answer 11

Listen in order to give your opinion

Question 12

therapeutic listening

Answer 12

Listening as a sounding board. Not going to give advice or opinion

Question 13

supportive listening

Answer 13

There to help the other person

Question 14

pseudo-listening

Answer 14

Imitation of listening (oh, ok, wow, nodding)

Question 15

stage-hogging

Answer 15

Listening just to wait for your turn to talk

Question 16

selective listening

Answer 16

Only listen to the parts that interest you

Question 17

defensive listening

Answer 17

Take things that are innocent comments as personal attacks

Question 18

ambushing

Answer 18

Listening to everything they say to use it against them

Question 19

insensitive listening

Answer 19

Listen to the words but not the emotion behind it

Question 20

3 ways we can listen more accurately (PEA)

Answer 20

Paraphrase
Express understanding of feelings
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