Listen Fight Praise Lead Andy Janning

Question 1

The art of listening includes doing 3 things?

Answer 1

Acceptance, Genuineness and Empathy

Question 2

What 3 words can be used to fight fair?

Answer 2

List Behavior, Effect and your feelings

Question 3

What 3 words can be used in positive praise?

Answer 3

Same as fair fights: Behavior, effect and feelings

Question 4

There are 3 steps to burnout?

Answer 4

Depersonalizations - things are categorized into groups, no one is personalized anymore
Emotional exhaustion
Lack of personal achievement - you give up

Question 5

What characteristics does a villain have?

Answer 5

They have henchmen, they don’t have a good attitude toward mentorship

Question 6

How should you look at bloopers?

Answer 6

Highlight your bloopers reel, it humanizes you.

Question 7

Active listening is understanding one’s

Answer 7

Facts and feelings

Question 8

LET stands for

Answer 8

Leader Effectiveness training

Question 9

Fundamental Attribution Error is a powerful hard wired bias that we use during

Answer 9

Conflict

Question 10

Productive conflict uses a concept called

Answer 10

Confrontive I message that contains 3 elements

Question 11

The 3 elements to confrontive i-message are?

Answer 11

Behavior
Effect
Feelings

Question 12

What causes conflict and what makes it worse?

Answer 12

Behaviors cause and labels make it worse

Question 13

Most praise fails because it lacks?

Answer 13

Sincerity and specficity

Question 14

A better tactic for more effective praise is called Appreciative I Message which uses 3 basic principals, the same as?

Answer 14

Confrontive I message
Behavior
Effect
Feelings

Question 15

Leaders use 2 different questions they ask themselves to effectively lead, these are?

Answer 15

What evidence am I using to support my choice, and

What opportunities am I missing as a result

Question 16

We currently have a crisis of what?

Answer 16

Appreciation

Question 17

Great leaders are great listeners and rely heavily on what?

Answer 17

Active listening - understanding of another’s facts and feelings

Question 18

To get your point across to others about your feelings or their feelings ask them to help you???

Answer 18

Understand.

Question 19

The employees journey is the same as the?

Answer 19

Hero’s journey