Lifestyle Factors

Question 1

Statistics have proven that in the United States, impressions are formed on how someone
looks within the first ___ seconds.

Answer 1

10

Question 2

Facial expressions should be natural and ___
what you are saying.

Answer 2

Reflect

Question 3

Statistic state that the message is impacted ___
by voice versus ___ by words, so be sure of the quality of your voice. ___ is visual

Answer 3

• 38%
• 7%
• 55%

Question 4

The average person speaks at the rate of ___ words per minute, also listens and understands at more than ___ that number

Answer 4

• 140
• Twice

Question 5

Fact gathering is for the purpose of ___.
(List)

Answer 5

All of the following:
* Finding out the needs of your customer/patient.
* To find out why they came to see you
* To determine if you can serve their needs

Question 6

It is important that we be able to analyze and interpret a prescription because:
(List)

Answer 6

All of the following:
* To determine the visual needs of our customer/patient
* To eliminate confusion from our customer/patient

Question 7

Who is the person most responsible for the education of the patient?

Answer 7

The contact lens fitter