Letter of complaint

Question 1

_ _ (= если возможно), we would love to be moved to a room with a sea view. _ (= в качестве альтернативы), if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

Answer 1

If possible, we would love to be moved to a room with a sea view. Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

Question 2

Alternatively, if that is not f_ (= realistic), perhaps there is another way we could be compensated for the misunderstanding?

Answer 2

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

Question 3

We understand that such mix-ups can happen, and we w_ g_ _ (= мы были бы очень признательны за..) your help in finding a solution.

Answer 3

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

Question 4

[emailing: цель письма]
My family and I have just arrived at your hotel, and I _ _ _ let you know about an issue with our room reservation.

Answer 4

My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.

Question 5

[emailing]
My family and I have just arrived at your hotel, and I am writing to let you know about _ _ _ (= проблему с) our room reservation.

Answer 5

My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.

Question 6

We booked a room through your website with the expectation of a sea view. _ (однако), the room we were given does not have the sea view.

Answer 6

However, the room we were given does not have the sea view.

Question 7

We booked a car through your website, s_ _ a convertible (= запросив именно кабриолет), as mentioned in the booking details (reservation number ABC12345).

Answer 7

We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).

Question 8

[emailing]
_ Seaview Hotel Management[?]

Answer 8

Dear Seaview Hotel Management,

Question 9

We booked a car through your website, specifically requesting a convertible, _ _ (= что указано) in the booking details (reservation number ABC12345).

Answer 9

We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).

Question 10

We understand that s_ _ _ _ (= такие недоразумения порой происходят), and we would greatly appreciate your help in finding a solution.

Answer 10

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

Question 11

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding? O_ (= в противном случае), we might have to take legal action.

Answer 11

Otherwise, we might have to take legal action.

Question 12

[email of complaint]

(Заранее) спасибо за понимание и помощь.

Answer 12

Thank you for your understanding and assistance.

Question 13

[emailing]
add correct punctuation

best regards Olga Popp

Answer 13

Best regards,
Olga Popp

note: the name is written on the new line
there’s no full stop after the name

Question 14

[emailing]
Dear Seaview Hotel Management,

‘My’ or ‘my’? family and I have just arrived at your hotel,

Answer 14

Dear Seaview Hotel Management,

My family and I have just arrived at your hotel,

note the CAPITAL letter after the comma!

Question 15

Alternatively, if that is not feasible, I would like you to i_ _ full _. (= сделать полный возврат платежа)

Answer 15

Alternatively, if that is not feasible, I would like you to issue a full refund.

Question 16

We booked a room _ _ _ (= на вашем сайте) for the dates 17.05.24 to 20.05.24 with the expectation of a sea view, as mentioned in the room description.

Answer 16

We booked a room through your website for the dates 17.05.24 to 20.05.24 with the expectation of a sea view, as mentioned in the room description.

Question 17

We’d like to get a discount, _ _ for the time we spent _ _ _. (= в качестве компенсации за время, потраченное на решение этой проблемы)

Answer 17

We’d like to get a discount, to compensate for the time we spent resolving this issue.

Question 18

We understand that such mix-ups can happen, and we would greatly appreciate your _ _ fi_ _ _ (= за помощь в поиске решения).

Answer 18

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

Question 19

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the _ (= недопонимание)?

Answer 19

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?