lessons learned 8-21 Flashcards
Method of quality improvement that focuses on increasing the effectiveness and efficiencies of projects and eliminating defects and waste. Most comprehensive methodology
Six Sigma
Management approach to long-term success through customer satisfaction. All members of organization concerned with quality through processes, products, services and work culture
Total quality management (TQM)
A structured quality method that uses seve management and planning tools to identify and prioritize customers expectations quickly and effectiviely.
Quality function deployment (QFD)
What are the 4 steps of the Deming quality cycle?
Plan, Do, Check, Act
What are the 5 phases in Six Sigma?
Define, Measure, Analyze, Improve, Control (DMAIC)
How many quality tools are there in QFD and what does it stand for?
7, (Quality - Function- Deployment)
What does QFD stand for?
Quality Function Deployment
An iterative planning technique in which the work to be accomplished in the near term is planned in detail, while the work in the future is planned at a higher level.
Rolling Wave Planning (More precise definitions of project work than progressive elaboration)
Iterative process of increasing the level of detail in a project management plan as greater amounts of info and more accurate estimates become available. (More high-level than rolling wave planning)
Progressive elaboration
Who performs quality audits?
someone external to the project
Who usually performs inspections?
the project team
An analytical technique that uses mathematical models to forecast future outcomes based on historical results
Trend analysis
a structured, independent process to determine if project activites comply with organizational and project plicies, processes and procedures.
Quality audit
these are created in the Manage quality process and provide a format with which to project team can evaluate whether quality objectives have been met. Examples are: checklists, and details RAM’s. Input to control quality
test and evaluation documents
The process of monitoring and recording results of executing the quality management activities to assess performance and ensure the project outputs are complete, correct and meet customer expectations
Control Quality
the process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project.
Manage quality
work performance data is an input to which process group processes?
monitoring and controlling
an output of develop schedule that is the collection of information for describing and controlling the schedule.
schedule data
a project document that includes the schedule activities required on the project. It is an ouput from the define activities process and is an input to the develp schedule process
activity list
