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Organizational Behaviour > Lesson 9 > Flashcards

Lesson 9 Flashcards

1
Q

Define Power

A

the ability to influence others to get things done the way that you want them to get done

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2
Q

What are the six bases of power within an organization?

A
  • legitimate
  • reward
  • coercive
  • expert
  • referent
  • information
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3
Q

What is legitimate power typically associated with?

A

compliance rather than commitment

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4
Q

What is reward power?

A

in your role, you have the ability to reward others with valuable and scarce items

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5
Q

The degree to which you have reward power is determined by?

A

whether the reward is of high value to employees and whether it is scarce

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6
Q

Define coercive power?

A

the ability to take away or punish someone fro non-compliance

  • based on fear, for behaviour on an employee
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7
Q

Why are legitimate, reward, and coercive power bases given to a person?

A

because of their role within the organization

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8
Q

How are expert, information and referent power similar?

A

we bring these types of power with us because of who we are or what info we have

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9
Q

Why is expert power transient?

A

because in an organizational change in direction or intro of new software, it can shift the expertise that is values from one individual or unit

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10
Q

Explain information power?

A

similar to expert but the person has power because she knows how to access information

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11
Q

Why is referent power difficult to manage and plan within an organization?

A

it is the personal connection that we have with another person due to their values, traits, ethics and life views that we admire.

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12
Q

What type of bias can referent power lead to?

A

similar to me bias

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13
Q

What are the three contingencies of power?

A
  • scarcity
  • importance
  • sustainability
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14
Q

What does scarcity refer to?

A

the uniqueness of the resource you have

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15
Q

What does importance mean?

A

a resource that is central to the running of the organization, highly valued

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16
Q

What is meant by substitutability?

A

you have skills/access to resources that are highly values, but if others have those same skills, then they are not as powerful

17
Q

What are the three attempts to influence others?

A
  • resistance
  • compliance
  • commitment
18
Q

Define resistance

A

when the influence target does not with to comply with the requests and actively appeals the influence attempt

19
Q

Define compliance

A

when the target does not necessarily want to obey but they do

20
Q

Define commitment

A

when the target not only agrees but also supports the request as well

21
Q

What are the 9 influencing techniques?

A
  • rational persuasion
  • inspirational appeals
  • consultation
  • ingratiation
  • personal appeal
  • exchange
  • coalitions
  • pressure
  • legitimating
  • upward appeal
22
Q

Explain the rational persuasion influencing technique

A
  • using facts, data to try and convince others that your point is best
  • commonly used
  • campaigns
23
Q

Explain the inspirational appeals influencing technique

A
  • seek to tap into values, emotions and beliefs to gain support
  • authentic, personal, commitment
24
Q

Explain the consultation influencing technique

A

the influences agents by asking others for help in directly influencing another group

25
Q

Explain the ingratiation influencing technique

A

different forms of making other feel good about themselves

26
Q

Explain the personal appeal influencing technique

A

helping another person because you like them and they asked for your help

27
Q

Explain the exchange influencing technique

A

give and take, you do something and someone does something in return

28
Q

Explain the coalitions influencing technique

A

group of people working together toward a common goal to influence others (strike)

29
Q

Explain the pressure influencing technique

A

exerting undue influence on someone to do what you want or else something undesirable will happen

30
Q

Explain the legitimating influencing technique

A

occur when the appeal is based on legitimate or position power, helps align people

31
Q

Explain the upward appeal influencing technique

A

used a lot, designed to show you management is in support of the persons idea

32
Q

What is meant by impression management?

A

actively shaping the way you are perceived by others

Organizational Behaviour (7 decks)

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