Lesson 9

Question 1

A patient calls the receptionist and asks to talk with a nurse about how long he should use his new medication. What message type should the receptionist send to the nurses? (Select one.)
A) Phone Call
B) Patient Call
C) Patient Call Back
D) Rx Request

Answer 1

C) Patient Call Back

Question 2

A nurse gets a message about a patient. If he opens a telephone encounter via In Basket, then: (Choose all that apply.)
A) He will not have to do a patient lookup.
B) The encounter’s Contacts section will be automatically completed.
C) He will be presented the option of copying the message into the
encounter documentation.
D) He will not be able to create (write) Documentation.

Answer 2

A) He will not have to do a patient lookup.

C) He will be presented the option of copying the message into the encounter documentation.

Question 3

True or False: You can document multiple back and forth calls regarding the same issue within one telephone encounter.

Answer 3

True

Question 4

After selecting a routing recipient, the system routes the message when you: (Select one.)
A) Close the Routing section.
B) Exit the patient workspace.
C) Move to another activity (like Chart Review) in the patient workspace.
D) None of the above

Answer 4

B) Exit the workspace.

Question 5

True or False: The system sends an Rx Response message only when the physician refuses to sign for a prescription.

Answer 5

False

Question 6

Define telephone encounter

Answer 6

Used for documenting the phone conversations between clinical staff and the patient, as well as related
communications among clinical staff.

Question 7

Define refill encounter

Answer 7

A type of telephone encounter used for approving a prescription refill for a patient.

Question 8

Define call intake activity

Answer 8

Navigator and toolbar intended for nurses.

Question 9

Define take action activity

Answer 9

Dual-pane navigator intended for physicians.

Question 10

Define In Basket related message type Patient Call Back

Answer 10

In Basket message that informs a user that a nurse triage encounter has been assigned to her. She is responsible for calling the patient back and following up as appropriate. Call Back messages might be sent for an encounter that was originally taken by another user or to remind you to call back to check on a patient whom you triaged earlier.

Question 11

Define In Basket related message type Patient Call

Answer 11

Patient Call In Basket messages notify clinicians of telephone encounters created for their patients. When a telephone encounter is created, the user documenting the call can choose to send Patient Call messages to other users directly from the encounter workspace.

Question 12

Define In Basket related message type Rx Request

Answer 12

A message sent to inform recipients that a patient has made a medication refill request that needs approval. These messages are typically sent by a nurse when an encounter is created with ‘refill request’ as the reason for call.

Question 13

Define In Basket related message type Rx Response

Answer 13

Messages from medication authorizing providers that inform recipients of the providers’ approval or refusal of the refill requests (Rx Request messages) sent to them.

Question 14

When to create a telephone encounter from the In Basket versus the Hyperspace toolbar

Answer 14

Patient Call Back folder’s toolbar
Use its Tel Call button when you want to create a telephone encounter in response to an In Basket message.
Benefits:
- If the sender of the message specified a patient, you do not have to do a patient lookup.
- You are prompted to copy the message’s text into the encounter’s documentation.

Hyperspace toolbar
Use its Telephone Call or Refill button when you want to create a telephone encounter unrelated to an In Basket message.

Question 15

What effect does assigning Med Refill as reason for call have on routing?

Answer 15

..

Question 16

Why you would receive Rx Request, Rx Response, Patient Call Back, and Patient Call messages

Answer 16

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