Lesson 8

Question 1

__________ is a secure, closed messaging system used for sending and receiving messages about patient care and billing needs within Hyperspace. It is similar to email, except that you can directly link messages to patients’ accounts, charts, lab results, and orders.

Answer 1

In Basket

Question 2

__________ is mostly for patient-related messaging; think of each message as an opportunity to provide patient care or follow-up.

Answer 2

In Basket

Question 3

__________ messages can be sent by people and the system. A message about a new result is an example of a system-generated message. A message asking for advice is an example of a user or patient-generated
message.

Answer 3

In Basket

Question 4

Based on “message type,” each sent message arrives in a particular “folder” in the recipient’s __________. This is controlled by Epic development.

Answer 4

In Basket

Question 5

When you remove a patient-related message that has information from their chart, such as a result message, you are not deleting that data. It is stored in the patient’s chart and the message was merely pointing to that data.

Answer 5

In Basket

Question 6

How do you specify the pool named EMC Peds when sending a message? (Select one.)
A) pool EMC Peds
B) pEMC Peds
C) p EMC Peds
D) EMC Peds pool

Answer 6

C) p EMC Peds

Question 7

True or False: To send a task-based message to a group, use a pool and not a class.

Answer 7

True

Question 8

You are expecting a new Rx Request message, however you do not see an Rx Request folder. Why? (Select one.)
A) I have an active Out of Contact Occasion set up.
B) I rearranged my folder list.
C) There are no Rx Request messages in my In Basket.
D) None of the above

Answer 8

C) There are no Rx Request messages in my In Basket.

Question 9

True or False: To see a legend for the icons in an In Basket folder, click the folder name and then click on a message.

Answer 9

False

Question 10

A pool message in the In Basket has a minus icon. What does that mean? (Select one.)
A) Someone assigned you the baton.
B) You took the baton.
C) Someone else took the baton.
D) You put back the baton.

Answer 10

C) Someone else took the baton.

Question 11

Dr. Graphite reads a result message and wants to document his thoughts about it. How should he do that? (Select one.)
A) Write a result note.
B) Create an addendum.
C) Use an EpicCare sticky note.
D) None of the above

Answer 11

A) Write a result note.

Question 12

True or False: You can use a result note to send a result note message.

Answer 12

True

Question 13

True or False: To change the status of a message without responsibility, click Done or press Delete.

Answer 13

True

Question 14

Define In Basket Views

Answer 14

My Messages: Your incoming messages. This view opens at the top of the left pane. Access other views at the bottom.

Opened Patients: Appears when a patient workspace is
open. Use it to see a patient-centric view of messages.

Completed Work: Shows all messages you completed
(status = Done) in the last 30 days. After selecting a
message, you can move it back to your My Messages view.

Search Results: If you run an on-the-fly search via Search on the In Basket main toolbar, results appear in this view.

Sent Messages: Messages you have sent.

Question 15

Define Card View

Answer 15

Card View provides a way for users to work through their most important In Basket tasks between appointments, doing it all from the schedule.

Only a few types of messages are supported in Card View—types that typically need same day action.

Question 16

Define Result and Result Note

Answer 16

To determine the final reading of a lab or test, or to document the result of a lab or test.

A message sent within In Basket that includes results, so there is no need to look to Chart Review. The Result Notes text gets filed with the order in the patient record.

Question 17

Define My Open Charts

Answer 17

Sometimes providers forget to close encounters or intentionally leave encounters open. The system can be set up to keep track of different types of encounters and how many days should pass before a My Open Charts message is sent to the encounter provider as a reminder to close the encounter. Think of My Open Chart messages as a reminder that you should close the encounter so that billing can occur.

There is no Done button in the My Open Charts folder. A message in that folder removes itself only when the encounter is closed.

Question 18

Define message responsibility

Answer 18

Some types of messages can have message responsibility (green circle icon). For example, system-generated result messages have responsibility. The icon is affectionately called the “green ball of responsibility.” Like a real ball, if you are holding it, you cannot claim that someone else has it. This is useful for types of messages that can lead to confusion as to who is expected to handle the message.

Question 19

Define pool and class

Answer 19

When sending messages, you can specify individual recipients (separated by semi-colons), pools, or classes.

Good for task-based messages (“I need one of you to do…”). While it seems to each recipient like they are each receiving their own copy of the message, all members actually share one message. Therefore, any action performed on the message by one recipient
impacts all recipients.

To summon a pool: pname of pool

Good for informational messages (“I need each of you to know…). Each recipient gets their own copy of the message. Therefore, the actions taken by each recipient do not affect the others.

To summon a class: cname of class

Question 20

Define Baton

Answer 20

To communicate with other pool members about whether someone is handling a pool message, use the “baton” (it starts off as a question mark —you won’t see
anything that looks like a baton).

Click the question mark. At the next refresh, the rest of the pool will see “-“ (baton) on that message.

If you take the baton and then realize you cannot
complete the task, click the icon again to put it back to the question mark.

Question 21

Define Out of Contact Occasion

Answer 21

The Out of Contact (OOC) activity is used to designate delegates to cover an “out of contact occasion” for when clinical staff are out or unavailable. For the OOC
duration, the designated delegate(s) can attach to the In Basket of the OOC user. The delegate(s) can, so far as their security allows, view and respond to messages
sent to the out-of-contact user.

The system can be set up such that as the delegate works in that In Basket, the system creates an audit trail of the actions taken.

Question 22

Define Grant Access

Answer 22

Located under the Attach Other In Baskets window that allows you to give others access to your In Basket.

Question 23

Define QuickAction

Answer 23

QuickActions allow you to quickly perform a common task from In Basket that would otherwise require several steps. Clinicians who follow up on In Basket
messages by sending similar responses to the same recipients should use their own QuickActions and take advantage of system QuickActions created by the
project team.

In Basket users can quickly perform common tasks from In Basket that would otherwise require several steps using QuickActions. A user can click a QuickAction button in an In Basket folder to perform the task associated with the button. For example, a user could click a letter QuickAction button to quickly create a letter encounter from In Basket. Not all common tasks can be performed using QuickActions.

Question 24

When to send a class versus a pool message

Answer 24

Good for task-based messages (“I need one of you to do…”). While it seems to each recipient like they are each receiving their own copy of the message, all members actually share one message. Therefore, any action performed on the message by one recipient
impacts all recipients.

Good for informational messages (“I need each of you to know…). Each recipient gets their own copy of the message. Therefore, the actions taken by each recipient do not affect the others.

Question 25

When to grant permanent access and when to setup an OOC

Answer 25

While OOC is designed for coverage during temporary absences, there are some clinical workgroups who like to always have access to each other’s In Baskets. For example, a group of nurses who each support one physician in the department might want to help out other nurses if they have time, or a physician might want her nurses to always have access to her In Basket to handle certain result messages.

The Out of Contact (OOC) activity is used to designate delegates to cover an “out of contact occasion” for when clinical staff are out or unavailable. For the OOC
duration, the designated delegate(s) can attach to the In Basket of the OOC user. The delegate(s) can, so far as their security allows, view and respond to messages
sent to the out-of-contact user.