Lesson 8 Flashcards
Trust in CIO by Top Management Team (TMT) is influenced by?
Shared Language
Shared Cognition
Shared Language and Shared Cognition are influenced by?
Informal Interaction
Formal Position
Three dimensions of trust
Benevolence
Honesty
Ability
Benevolence
The CIO acts in the best interest of the organization(not himself)
Honesty
The CIO is honest in his/her dealings with top management team
Ability (CIO)
The CIO is competent in what he/she does
Shared language
The degree to which the CIO avoids using IT jargon and primarily uses business terminology.
Shared cognition
The degree to which the CIO and top management team have a shared understanding regarding the IS within the organization (e.g., same priorities for IS investments.)
Informal interaction
Frequency of informal interaction of the CIO with the top management team (“daily” to “yearly”)
Formal interaction
The structural position of the CIO within the organization that allows for official access to the top management team.
Getting blockers’ approval of a proposal/deal - 7 approaches
Rational persuasion Consultation Ingratiation Personal appeal Exchange Coalition Pressure
To convince blockers use (significant positive effect):
Rational persuasion
Personal appeal
To convince blockers do not use (significant negative effect):
Exchange of favors
Pressure
Rational persuasion
Logical arguments and factual evidence
Consultation
Modify the proposal to deal with the blockers’ concerns and suggestion
Ingratiation
Praise, flattery, friendly behavior, or helpful behavior
Personal appeal
Blockers’ feelings of loyalty and friendship
Exchange
Reciprocate at a later time
Pressure
Threats, frequent checking, or persistent reminders
Coalition
Use allies to convince the blockers
Hype cycle 5 stages
- Innovation Trigger
- Peak of Inflated Expectations
- Trough of Disillusionment
- Slope of Enlightenment
- Plateau of Productivity
Social Network (SN)
Sets of people connected by social ties.
Clique
A small close-knit group of people who do not readily allow others to join them.
Social ties can be:
“weak ties” (intergroup / outside the group ties)
“strong ties” (intragroup / inside the group ties)
“weak ties” have?
A higher information richness
Closed network characteristics
High redundancy of information
No structural nodes
Low information-richness
Sparse network characteristics
Low redundancy of information
Many structural nodes
High information richness
Information-rich network
Low in cohesion and many structural holes.
- Cohesion:
Number of ties - Structural hole:
Number of no ties
Information-rich network calculation
1 - the degree to which an individual’s contacts are connected to each other
For example 1 - 2/10 = 0.8
