Lesson 8

Question 1

Trust in CIO by Top Management Team (TMT) is influenced by?

Answer 1

Shared Language

Shared Cognition

Question 2

Shared Language and Shared Cognition are influenced by?

Answer 2

Informal Interaction

Formal Position

Question 3

Three dimensions of trust

Answer 3

Benevolence
Honesty
Ability

Question 4

Benevolence

Answer 4

The CIO acts in the best interest of the organization(not himself)

Question 5

Honesty

Answer 5

The CIO is honest in his/her dealings with top management team

Question 6

Ability (CIO)

Answer 6

The CIO is competent in what he/she does

Question 7

Shared language

Answer 7

The degree to which the CIO avoids using IT jargon and primarily uses business terminology.

Question 8

Shared cognition

Answer 8

The degree to which the CIO and top management team have a shared understanding regarding the IS within the organization (e.g., same priorities for IS investments.)

Question 9

Informal interaction

Answer 9

Frequency of informal interaction of the CIO with the top management team (“daily” to “yearly”)

Question 10

Formal interaction

Answer 10

The structural position of the CIO within the organization that allows for official access to the top management team.

Question 11

Getting blockers’ approval of a proposal/deal - 7 approaches

Answer 11

Rational persuasion
Consultation
Ingratiation
Personal appeal
Exchange
Coalition
Pressure

Question 12

To convince blockers use (significant positive effect):

Answer 12

Rational persuasion

Personal appeal

Question 13

To convince blockers do not use (significant negative effect):

Answer 13

Exchange of favors

Pressure

Question 14

Rational persuasion

Answer 14

Logical arguments and factual evidence

Question 15

Consultation

Answer 15

Modify the proposal to deal with the blockers’ concerns and suggestion

Question 16

Ingratiation

Answer 16

Praise, flattery, friendly behavior, or helpful behavior

Question 17

Personal appeal

Answer 17

Blockers’ feelings of loyalty and friendship

Question 18

Exchange

Answer 18

Reciprocate at a later time

Question 19

Pressure

Answer 19

Threats, frequent checking, or persistent reminders

Question 20

Coalition

Answer 20

Use allies to convince the blockers

Question 21

Hype cycle 5 stages

Answer 21

1. Innovation Trigger
2. Peak of Inflated Expectations
3. Trough of Disillusionment
4. Slope of Enlightenment
5. Plateau of Productivity

Question 22

Social Network (SN)

Answer 22

Sets of people connected by social ties.

Question 23

Clique

Answer 23

A small close-knit group of people who do not readily allow others to join them.

Question 24

Social ties can be:

Answer 24

“weak ties” (intergroup / outside the group ties)

“strong ties” (intragroup / inside the group ties)

Question 25

“weak ties” have?

Answer 25

A higher information richness

Question 26

Closed network characteristics

Answer 26

High redundancy of information
No structural nodes

Low information-richness

Question 27

Sparse network characteristics

Answer 27

Low redundancy of information
Many structural nodes

High information richness

Question 28

Information-rich network

Answer 28

Low in cohesion and many structural holes.

• Cohesion:
  Number of ties
• Structural hole:
  Number of no ties

Question 29

Information-rich network calculation

Answer 29

1 - the degree to which an individual’s contacts are connected to each other

For example 1 - 2/10 = 0.8