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ISS > Lesson 10 > Flashcards

Lesson 10 Flashcards

1
Q

IT Standardization definition by (Hanseth et al., 2019)

A

The activity of establishing and recording a limited set of IT solutions to actual or potential matching problems

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2
Q

IT resources; 6 types

A 
Application
Data
Hardware
Network
Security
Platform
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3
Q

IT principle

A

High-level document with general decisions that limit the technology choices

Example; IT resource Application:
“We prefer top used software solutions in the world.”

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4
Q

Technology reference model

A

Low-level document that specifies the technologies

Example; IT resource Application:
LMS: Instructure’s Canvas

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5
Q

IT Standardization cannot be easily done without?

A

Business process standardization.

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6
Q

Business process standardization

A

The extent to which business units will perform the same processes the same way.

Example: McDonald’s burger preparation.

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7
Q

Advantages of business process standardization

A

Creates efficiency and predictability

Measure and compare different business units

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8
Q

Disadvantages of business process standardization

A

Limits customization of products/services

Limits local innovation

Requires perfectly good local processes be replaced with standard ones

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9
Q

Business process integration

A

The extent to which business units share data.

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10
Q

Advantages of business process integration

A

Share data between related, but separated processes

End-to-end processing

No need to enter data several times

Single face to customers

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11
Q

Disadvantage of business process integration

A

Requires standard data: a common definition and format of data

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12
Q

Operating Model for IT standardization definition

A

The necessary level of business process integration and standardization for delivering goods and services to customers.

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13
Q

Dimensions of Operating Model for IT standardization

A

Business process integration (low vs. high)

Business process standardization (low vs. high)

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14
Q

Four approaches of Operating Model for IT standardization

A
  1. Diversification (low integration / low standardization)
  2. Coordination (high / low)
  3. Unification (high / high)
  4. Replication (low / high)
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15
Q

Operating Model for IT standardization enforcement strategies (IVK)

A
  1. Voluntary compliance = Diversification
  2. Strict enforcement / gradual migration = Coordination
  3. Strict enforcement = Unification
  4. Strict enforcement / gradual migration = Replication
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16
Q

How IT helps with Innovation? 5 steps

A
  1. IT-enabled potential absorptive capacity
  2. IT-enabled realized absorptive capacity
  3. Ideated innovation
  4. IT-Enabled Social Integration Capacity
  5. Commercialized innovation
17
Q

Commercialized innovation

A

Market-available ideas

Measured by: the number of new products and services

18
Q

Ideated innovation

A

Knowledge that is created by a firm

Measured by: number of patents of a firm

19
Q

IT-Enabled Social Integration Capacity

A

IT that enables the development of social capital

Measured by: number of social (media) applications in a company

20
Q

Absorptive capacity

A

Firms’ abilities to manage knowledge.

21
Q

IT-enabled realized absorptive capacity

A

Firms’ capacity to leverage (analyze) the knowledge that has been absorbed.

Measured by: number of data analytic applications in a company

22
Q

IT-enabled potential absorptive capacity

A

Making the firm amenable to (capable of) acquiring and assimilating (understanding) knowledge.

Measured by: number of data collection and data management applications in a company

23
Q

Strict enforcement vs. Gradual migration (when to use which one)

A

Strict enforcement if high urgency for implementation of operating model for IT standardization.

Gradual migration if no/low urgency for implementation of operating model for IT standardization.

ISS (10 decks)

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