Lesson 8 Flashcards
- The success of any fire and emergency services organizations relationship with its community and government is directly proportional to its:policies and procedures.
community involvement.
human resource management.
demographics and cultural diversity.
community involvement. *
- Company officers supervising the first-arriving unit to an incident are an example of the company officers duties to provide:
administration.
health and safety.
emergency service delivery.
community and government relations.
emergency service delivery.
- Which of the following BEST describes the purpose of line personnel in the fire service?
Serving internal customers
Delivering services to the public
Handling personnel administration
Providing support to staff personnel
Delivering services to the public
- Staff personnel in the fire service are MOST likely to perform what type of function?
Logistics
Inspections
Investigations
Fire suppression
Logistics
- Which of the following is MOST likely to be a reason why authority may be decentralized?
To avoid duplication of effort
To provide training opportunities
To tightly control flow of information
To allow expeditious handling of most matters
To allow expeditious handling of most matters
- Which of the following describes the BEST way to alleviate concerns over delegating authority?
Through training programs
By requesting feedback from subordinates
Through close and continuous monitoring
By selecting a chief officer to delegate authority
Through training programs *
- The principle that each subordinate must have only one supervisor describes the concept of:
span of control.
unity of command.
chain of command.
delegation of authority
Unity of command **
one; unity
- Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?
Sidestepping
Span of control
Chain of command
Functional supervision
Chain of command
- Functional supervision is MOST often useful when the distinction between _____ is blurred.
firefighting and EMS
line and staff functions
supervisor and subordinate
formal and informal training
Line and staff functions *
- The span of control may be exceeded when the Incident Commander:
makes appropriate decisions.
does not make any decisions.
fails to delegate authority properly.
develops plans from a chiefs general orders.
fails to delegate authority properly.
- The size of municipal fire and emergency services organizations primarily depends uponpopulation and:
funding.
law enforcement.
number of services.
geographic area served.
geographic area served.
- Which type of fire and emergency services organization is not under a specific government jurisdiction?
Fire area
Fire sector
Fire district
Fire commission
Fire district
- What source of funding is available to nonprofit fire and emergency services organizations?
Local taxes
Stock options
Subscriptions
Federal funding
Subscriptions
- Industrial fire brigades are MOST likely to be established in accordance with NFPA ®:
372 and 1012.
472 and 1021.
500 and 1072.
600 and 1081.
600 and 1081.
- Industrial fire brigades may be established because of:
a reduction of insurance rates.
a presidential order for mutual aid.
less need for immediate response.
their close proximity to public fire services.
a reduction of insurance rates.
54. Volunteer organizations are MOST likely to receive oversight from: a governing board the governors office the U.S. Fire Administrationa state/provincial fire marshal
a governing board
- One of the MOST common challenges that organizations face in resource allocation is to:
create new streams of revenue on a consistent cycle.
use resources in accordance with federal regulations.
distribute resources equally between all unit members.
allocate available resources while staying within fiscal limitations.
allocate available resources while staying within fiscal limitations.
- Which of the following BEST describes the role of a Company Officer I regarding resource allocation?
Maintain the organization budget.
Make best possible use of available resources.
Advocate to government and financial leaders.
Request and delegate resources to unit members.
Make best possible use of available resources. *
- Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?
A result of a federal mandate
A result of reciprocal agreements
Prohibited by strict rules of separation
An informal and assumed understanding
A result of reciprocal agreements
- ________ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition.
Seeing opportunities
Identifying challenges
Encouraging subordinates
Communicating with administration
Seeing opportunities
- Which of the following should be a brief written statement of the organizations values and expected behavior of both management and membership?
Mission
Standards
Ethics program
Annual evaluation
Ethics program (code of ethics)
- How often should refresher courses that focus on ethical questions be a part of the organizations training schedule?
Annually
Bi-annually
Every two to three years
Once at entry level employment
Annually
- Which of the following terms describes the process of directing, overseeing and controlling the activities of other individuals?
Training
Supervision
Management
Responsibility
Supervision * overseeing=supervision
- Which of the following terms refers to the administration and control of projects, programs, situations, or organizations?
Training
Supervision
Management
Responsibility
Management ( administration )
- When establishing priorities for their unit, a company officers priorities should be based primarily on services provided and:
budgetary constraints.
values of the community.
the mission of the organization.
the number of personnel available.
the mission of the organization.*
- A first line supervisor should categorize activities into three levels of priority, including:
educational duties.
emergency response.
scheduling personnel.
budgetary considerations.
Emergency Response
- Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _________ preparation for an emergency response.
direct
indirect
passive
aggressive
indirect***
- Which of the following BEST ensures the problem solving process does not limit member participation?
Autocratic
Democratic
Brainstorming
Group thinking
Brainstorming
6. How are decisions and information sent from the top of the scalar structure? Always in written form Without intermediate levels Through intermediate levels Directly to the structures base
Through intermediate levels
- Which of the following is the BEST way to reduce sidestepping?
Employ decentralized decisions.
Redirect all concerns up the chain.
Take action and notify employee of actions.
Listen to problems without giving consideration.
Previous question Next question
Take action and notify employee of actions.
33. The primary means of categorizing a public fire and emergency service organization is by: the jurisdiction it serves. the size of its response area. the precise source of funding. the certification of its unit members.
the jurisdiction it serves.
50. For profit fire and emergency services organizations are: non-existent rare but do exist slowly disappearing becoming more prominent
becoming more prominent
61. Which of the following is the BEST reason for entering into an aid agreement? To share specialized resources To blur the lines of jurisdiction To create more training opportunities To demonstrate good will to the public
To share specialized resources
65. Which of the following leadership traits refers to the application of a consistent set of morals or values to the decision-making process? Integrity Personal security Sense of priority Interpersonal skills
Integrity
- Giving subordinates the tools and methods to solve the problem or the make the change is referred to as:
modeling.
encouraging.
understanding.
enabling others to act.
enabling others to act.*
- A presidential order for mutual aid is MOST likely to be issued to which organization?
U.S. Fire Administration
Canadian Ministry of Labor
U.S. Department of Defense
State/provincial departments
U.S. Department of Defense
- One of the features of the scalar structure is that information is _____ for decision-making. ***
dispersed
centralized
disregarded
tightly restricted
centralized ***
- Staff duties are MOST likely to be assigned to line personnel:
during training evolutions.
at very large departments.
in volunteer organizations.
when personnel are demoted.
in volunteer organizations.
- In a centralized system, decisions are made by:
outside organizations.
one person at the top.
a designated committee.
every member of the team.
one person at the top
- Inside a centralized structure, in which of the following instances would the span of control MOST likely be exceeded unless it is delegated?
Small organizations
Large organizations
Emergency incidents
Nonemergency incidents
Large organizations
- The delegation of authority is BEST described as the process of providing:
detailed policy explanations to the public.
close supervision of all subordinates actions.
any necessary feedback up the chain of command.
subordinates with authority, direction, and resources.
subordinates with authority, direction, and resources.
- Which of the following BEST describes the concept of division of labor?
Delegating authority to subordinates
Issuing general orders to the entire organization
Dividing large jobs into smaller tasks for individuals
Allowing workers to report to more than one supervisor
Dividing large jobs into smaller tasks for individuals
- All positions within the organization must be _____ in order for the division of labor to be effective.
clearly defined
kept malleable
of equal footing
constantly reevaluated
clearly defined
- In public fire and emergency services organizations, its jurisdiction may be tied to:
local zoning regulations.
a level of the government.
a single private organization.
multiple contracts, taxes, and fees.
a level of the government.
- MOST municipal fire and emergency services organizations structure themselves to reflect what type of government structure?
Local
Federal
County
State/provincial
Local
- An anonymous survey of subordinates, peers, and superiors that includes objective responses to questions about an officers leadership traits is referred to as a:
Strategy
Benchmark
180-degree feedback evaluation
360-degree feedback evaluation
360-degree feedback evaluation
- Which of the following steps is the first one a company officer should take to create command presence?
Listen to all points of view.
Determine what the situation is.
Take responsibility for the decision.
Develop the strategy and tactics required to resolve the situation,
command presence.
- Which of the following reasons for lying refers to an increase in perceived competence of an individual in the eyes of others?
Affiliation.
Basic needs.
Self-esteem.
Self-gratification.
Self-esteem.
- Which of the following people are responsible for the ethical culture within an organization?
Supervisors
Subordinates
Administration
Entire organization
Entire organization
- Formal training in an organizations ethics program for all personnel should be provided first at which point in employee training?
Entry level
After one year
After five years
At the officers request
Entry level
- In order to mitigate tension between unit members, company officers should counsel employees:
when necessary.
at the end of each shift.
when asked by the employee.
during the annual employee evaluation.
when necessary.
