Lesson 5 Flashcards
Which union member is appointed or elected to be the first line of labor representation in the workplace*
Shop steward
Step_____ initiates the formal part of the grievance procedure
2
How many days is a supervisor given to reply to a written grievance
5
7
10
14
10
How many days is a supervisor given to reply to a written grievance
10 days
In the context of risk reduction who is in the best position to identify the needs of an individual
A. Public education staff
B. Firefighters
C. Inspectors
D. Company officers
Company officers
What is the term for the type of needs that the fire department can address by developing programs to reduce risk such as a bicycle helmet safety campaign
?
Client-driven
Risk management
Elective
Systemic
Systemic
A CERT Course consists of how many training sessions
9
What are the steps in establishing a local public education program
- Identify the fire life safety problem
- Select a method
- Design the program
- Implement the program
- Evaluate the program
What is the primary focus of the risk watch program
All-hazards risk reduction
Injury prevention
Disaster preparedness
Fire prevention
Injury prevention
What are the five steps for the process of decision making
- Define the problem
- Generate alternative solutions
- Select a solution
- Implement the solution
- Evaluate the results
What does Peter Drucker say about questioning the value of any given organizational activity
To allow it is the beginning of organizational unraveling.
Efforts should be directed toward demonstrably troubled programs.
Such questioning should be done once a year.
While it is a necessary function, such questioning can be done only by an outsider to the organization.
Such question should be done once a year
What are the steps in brainstorming
Right out the problem statement Give the group 15 to 25 minutes generate ideas (4-16gr) Fire officer scribes No commenting on ideas, everyone contributes Select the best five ideas Right out five criteria for judging Rate to five alternative solutions Add the scores for each idea
What is usually the longest time a brainstorming session should last for a group of 4 to 16 people
10 to 12 minutes
16 minutes
15 to 25 minutes
1½ to 2 hours
15 to 25 minutes
What is one of the factors that distinguish fire officers from firefighters?
The responsibility to act as an agent of the formal organization
A high level of accountability for their actions
Having a duty to act
Having a standard of care
The responsibility to act as an agent of the formal organization
What is the best implementation strategy for a solution that will require significant behavioral change on the part of those tasked with implementing it
Make every effort to minimize the impact.
Sell the program to get willing participation.
Use the coercive power of the formal organization.
Make participation voluntary.
Sell the program to get willing participation
What are the steps and Michael Taigmans conflict resolution model
Drain the emotional bubble
Understand the complainant viewpoint
Help the complainant feel understood
Identify the complainants expectations for resolution
When should a fire officer tell a complainant that certain actions will be taken?
Never
Whenever possible
When it is within the scope of his or her authority
When he or she is sure of the outcome
When it is within the scope of his or her authority
What is the collective term for such a building parameters as overall height, length, width, and number of stories?
Logistics
Plot plan
Structural parameters
Physical elements
Physical elements
When developing a pre-incident plan for an occupancy store and hazardous materials, it is of particular important to determine the____
location of the MSDS
maximum inventory of the materials
source of the products
UN/NA identification code
Maximum inventory of the materials
- A facility that has an evacuation or emergency operations plan should provide the fire department with____ as soon as command is established***
a liaison
access to the public address system
a schematic of the private fire protection system
facility-specific protective ensembles
A liaison***
During pre-incident planning, which approach should be taken when there are hindrances to data collection**
Start with a basic plan and add to it over time.
Fill in missing areas with standard values.
Shelve the plan until all the needed data are available.
Start with what is available and make educated guesses on what is missing.
Start with a basic plan and add to it overtime**
A______ shows the exterior of the structure, site access, doors, utilities access, and other aspects of the building
site chart
exposure chart
plot plan
topographical assay
Plot plan
Which of the two are legally enforceable, fire code or building code
Both a fire code and a building code are legally enforceable
Which NFPA standard provides information on preincident planning
NFPA 1001
NFPA 1500
NFPA 1620
NFPA 1981
NFPA 1620***
Which type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in the correct relationship to each other?
Gradient view
Floor plan
Interior layout
Plot plan
Floor plan
coercive power
Coercive power is defined as the use of force to get an employee to follow an instruction or order, where power comes from one’s ability to punish the employee for noncompliance. This power is in use, for example, when an employee carries out an order under fear of losing their job or their annual bonus. In effect, they are forced to perform the task.
PLOT PLAN
A plot plan is an architecture, engineering, and/or landscape architecture plan drawing—diagram which shows the buildings, utility runs, and equipment layout, the position of roads, and other constructions of an existing or proposed project site at a defined scale.[1] Plot plans are also known more commonly as site plans. The plot plan is a ‘top-down’ orientation.
- Which role is a company officer most likely to play in risk reduction?
Connecting individuals with resources
Program development
Program evaluation
Risk analysis
Connecting individuals with resources
- As of 2013, how many CERT programs were listed with the federal government?
800
1400
1700
2200
2200
- Ongoing skills refresher sessions are of particular importance for which type of public education program?
Risk Watch
CERT
Learn Not to Burn
Smokey Kids
CERT
- What is the first step in establishing a local public education program?
Establish objectives for the program.
Determine the resources that will be required.
Identify the fire or life-safety problem.
Identify the population to be instructed.
Identify the fire or life-safety problem.
- What does the B stand for in the ABCD of public education course design?
Brevity
Begin
Build
Behavior
behavior
ABCD public education course design
Audience
Behavior
Conditions
Degree
- Which of the following is one of the four broad categories of issues a fire officer can expect to encounter?
Personnel
In-house
Contemporaneous
Systemic
In-house
- What is the second step in the five-step process of decision making?
Evaluate the problem.
Identify those affected.
Generate alternative solutions.
Define the result.
Generate alternative solutions.
- What is one of the factors that distinguish fire officers from fire fighters?
The responsibility to act as an agent of the formal organization
A high level of accountability for their actions
Having a duty to act
Having a standard of care
The responsibility to act as an agent of the formal organization
- A fire fighter complaining about work assignments in a fire station is an example of which of the four broad categories of problems that a fire officer may encounter?
In-house
Internal department
Station duty
Personnel
In-house
- How should a company officer handle disputes between companies over interpretation of an operational policy?
Establish a committee with representation from the various companies.
Refer the problem to an officer higher in the organization.
Rewrite the SOP.
Attempt to arrive at a consensus.
Refer the problem to an officer higher in the organization.
- Which of the following statements is correct about the role a fire chief should play in a company-level brainstorming session?
He or she should play an active role.
He or she should attend but not provide input.
He or she should act as facilitator.
He or she should not attend the session.
He or she should not attend the session.
- A complaint about another member of the company is an example of ____________ conflict.
department
company
internal
in-station
internal
- The primary purpose of an investigation of a complaint is to __________________.
determine the legitimacy of the complaint
establish the credibility of the department
get buy-in from the involved parties
obtain additional information
obtain additional information
- Which of the following is one of the four possible responses to an investigation?
Comment
Take no further action.
Refer the issue to another officer.
Table the issue.
None of the above
Take no further action.
- What is the first step in Michael Taigmans conflict resolution model?
Understand the complainants viewpoint.
Drain the emotional bubble.
Identify the complainants expectations.
Help the complainant feel understood.
Drain the emotional bubble.
- What is the primary purpose in requiring fire fighters to read a new policy and sign off that they understand it?
This step is required by law.
This step ensures accountability.
This step provides legal protection for the officer.
This step creates buy-in
This step ensures accountability.
- What do the Triangle Shirtwaist Company, the Beverly Hills Supper Club, and the Station Nightclub all have in common?
Fires at these businesses resulted in the adoption and amendment of fire codes.
Water supply was an issue in each fire.
They were all devastated by arson fires.
Fires at these businesses all resulted in criminal prosecutions.
Fires at these businesses resulted in the adoption and amendment of fire codes
- Which NFPA term means an organization, office, or individual responsible for enforcing the requirements of a code or standard, or for approving equipment, materials, an installation, or a procedure?
Responsible party
Enforcing agency
Regulatory body
Authority having jurisdiction
Authority having jurisdiction*
- Which of the following is legally enforceable?
Fire code
Building code
Both A and B
Neither A or B
Both A and B
- What is the first step in brainstorming? *
Write out the problem statement.
Establish the criteria.
Generate ideas.
Choose a problem-solving tactical strategy.
Write out the problem statement.*
- In the five-step process of decision making, once a solution is selected, what happens next?
The solution must be brainstormed.
The solution must be implemented.
The outcome must be brainstormed.
Alternative solutions must be generated.
The solution must be implemented.
- What is the next step in problem solving after implementing a solution?
Evaluate the results.
Select alternative solutions.
Convene a brainstorming committee.
Obtain departmental approval for the solution.
Evaluate the results.
- In general, at which level should a problem be solved within an organization? *****
At the highest possible level
At the level at which it occurred
At the lowest possible level
At any level other than that at which it occurred
At the lowest possible level **
