Lesson 6 Flashcards
1
Q
Relationship Management
A
Ultimately to foster and maintain positive relationships with stakeholders
2
Q
Supplier Management
A
Create close, collaborative relationships with suppliers
3
Q
Service Configuration Management
A
Ensure accurate, reliable information about configuration and configuration items are available when and where it’s needed
4
Q
Configuration Item
A
Any component that needs to be managed in delivery of a service
5
Q
Asset Management
A
Any financially valuable component
6
Q
Monitoring and Event Management
A
Systematically observe services and components and record and report on changes of state of significance [event]
7
Q
Release
A
A version of service or other configuration item made available for use
8
Q
Deployment Management
A
Move components to live environments
